This was a one night stay after the Sofitel Métropole, coming back late afternoon from the Halong Bay and having to leave relatively early the following morning. So there was no point staying again in the very lovely but expensive Métropole. The Pullman was pretty cheap and looked nice, so booked it.
It is not as centrally located as the Métropole, but not that far from tourist attractions in Hanoi, so if one cannot afford the Métropole, this is a very good upscale Accor hotel to stay in.
We picked-up our stored luggage at the Métropole and arrived at the Pullman after a quick taxi ride. I mentioned immediately to the bell captain that we were Platinum and so he kindly escorted us to the club lounge.
At the lounge, we were obviously expected. We were told that our 2 booked standard rooms were upgraded to Deluxe. A welcome letter from the GM was given along with a very nice welcome gift (see picture). Club access was of course granted.
Room was of decent size, but the bathroom was rather small. My only complaint was that my room was freezing cold in and the only way to obtain a normal temperature was to switch the AC off. No espresso machine but a kettle and instant coffee/tea bags. Small cakes and fruits were available as VIP treatment, but it was not as generous as in Gilbertaue review.
There is a bar in the main lobby and the restaurant « La Cheminée » is on the 1st floor. This is where BF is served and fo lunch and dinner you can eat a la carte or by the buffet. We had buffet dinner there and it was very good (we used our drink vouchers for dinner to have a free glass of wine).
The Club lounge is located on the 10th floor and has the merit to exist, but as you can see on the pictures, it is not as nice as what you expect from a Pullman lounge. The furnitures and design looks more Novotel to me than Pullman. But service was good and staff very nice overall. You are entitled one guest free of charge in the lounge from 11 am to 4 pm. Outside this time window, they charge 1,300,000 VND (approx 55 Euros) per day for one guest.
This is the finger food available for the evening coktail time :
We had breakfast in the lounge (Platinum members can have it also at the main restaurant, even if your rate does not include BF). You can, as usual, order warm food (eggs, etc)
The outdoor pool
Overall a nice Accor hotel. A very good cheaper Accor alternative to the Métropole in Hanoi, if too expensive (but clearly, the Métropole is in another league and is for sure one of the best hotel on our small planet).