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Old Jul 12, 12, 11:39 pm   #1
 
Join Date: Dec 2000
Location: singapore
Posts: 47
Terrible Wyndham Support & Service (United Miles Transfer)

Hi All,


On April 25 2012, I placed an order to transfer 49.5k Wyndham points to United Miles.



The total United Miles I was supposed to get was 19.8k.

To date, I have only received 12.8k United Miles. I am missing 7k United Miles.






May 21, 2012: I contacted the Wyndham Flyertalk rep about the missing 7k Miles and was told to expect the Miles by June 4




June 4, 2012: I contacted the Wyndham Flyertalk rep again and was told to expect the Miles by June 18.




June 19, 2012: I contacted the Wyndham FlyerTalk rep again was told to expect the Miles in 2 weeks.




July 11, 2012: I contacted the Wyndham FlyerTalk rep again and didn't get a reply.


I realized at this point that I need to make this issue more public in order to make Wyndham actually do something about it.

Please share with me your thoughts on what I should do.

Thanks
Zhiwei Yang
EyeBurn is offline   Reply With Quote
Old Jul 13, 12, 11:14 am   #2
Company Representative - Wyndham Rewards
 
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 261
Hello Zhiwei,
I am very sorry you have not received your 7000 United miles.
I have sent another message to have them look into why you have not received these points.
I do apoligize for the incovience and will let you know when I get an update on the status of your points.



Quote:
Originally Posted by EyeBurn View Post
Hi All,


On April 25 2012, I placed an order to transfer 49.5k Wyndham points to United Miles.



The total United Miles I was supposed to get was 19.8k.

To date, I have only received 12.8k United Miles. I am missing 7k United Miles.






May 21, 2012: I contacted the Wyndham Flyertalk rep about the missing 7k Miles and was told to expect the Miles by June 4




June 4, 2012: I contacted the Wyndham Flyertalk rep again and was told to expect the Miles by June 18.




June 19, 2012: I contacted the Wyndham FlyerTalk rep again was told to expect the Miles in 2 weeks.




July 11, 2012: I contacted the Wyndham FlyerTalk rep again and didn't get a reply.


I realized at this point that I need to make this issue more public in order to make Wyndham actually do something about it.

Please share with me your thoughts on what I should do.

Thanks
Zhiwei Yang
Wyndham Rewards 2 is offline   Reply With Quote
Old Jul 14, 12, 2:25 am   #3
 
Join Date: Aug 2010
Posts: 32
Go to the Wyndham Facebook page and post your complaint so it is publicly visible. My guess you will obtain a response from them within three to five days. I had an issue with a best rate guarantee claim a little over a year ago where I wasn't getting anywhere. I ended up airing my grievance on their Facebook page. Shortly thereafter, they called me to try and rectify the situation.
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Old Jul 14, 12, 10:29 am   #4
 
Join Date: Dec 2000
Location: singapore
Posts: 47
Already did that:

EyeBurn is offline   Reply With Quote
Old Jul 14, 12, 1:39 pm   #5
 
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,515
Wow. 2.5 months of waiting. Impressive - kind of "knocking it out of the ballpark" in bad customer service.
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redreeper is offline   Reply With Quote
Old Jul 17, 12, 2:31 am   #6
 
Join Date: Dec 2000
Location: singapore
Posts: 47
Thanks! I finally got the missing 7k United miles today!
EyeBurn is offline   Reply With Quote
Old Jul 17, 12, 7:13 am   #7
 
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,515
Quote:
Originally Posted by EyeBurn View Post
Thanks! I finally got the missing 7k United miles today!
I'm glad for you, but wow did that take a LONG time!
Hopefully any further interactions won't require you to jump through so many hoops

Enjoy your miles.
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