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Old Jul 12, 12, 11:39 pm   #1
Original Poster
  
Join Date: Dec 2000
Location: singapore
Posts: 52
Terrible Wyndham Support & Service (United Miles Transfer)

Hi All,


On April 25 2012, I placed an order to transfer 49.5k Wyndham points to United Miles.



The total United Miles I was supposed to get was 19.8k.

To date, I have only received 12.8k United Miles. I am missing 7k United Miles.






May 21, 2012: I contacted the Wyndham Flyertalk rep about the missing 7k Miles and was told to expect the Miles by June 4




June 4, 2012: I contacted the Wyndham Flyertalk rep again and was told to expect the Miles by June 18.




June 19, 2012: I contacted the Wyndham FlyerTalk rep again was told to expect the Miles in 2 weeks.




July 11, 2012: I contacted the Wyndham FlyerTalk rep again and didn't get a reply.


I realized at this point that I need to make this issue more public in order to make Wyndham actually do something about it.

Please share with me your thoughts on what I should do.

Thanks
Zhiwei Yang
EyeBurn is offline   Reply With Quote
Old Jul 13, 12, 11:14 am   #2
Company Representative - Wyndham Rewards
  
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 353
Hello Zhiwei,
I am very sorry you have not received your 7000 United miles.
I have sent another message to have them look into why you have not received these points.
I do apoligize for the incovience and will let you know when I get an update on the status of your points.



Quote:
Originally Posted by EyeBurn View Post
Hi All,


On April 25 2012, I placed an order to transfer 49.5k Wyndham points to United Miles.



The total United Miles I was supposed to get was 19.8k.

To date, I have only received 12.8k United Miles. I am missing 7k United Miles.






May 21, 2012: I contacted the Wyndham Flyertalk rep about the missing 7k Miles and was told to expect the Miles by June 4




June 4, 2012: I contacted the Wyndham Flyertalk rep again and was told to expect the Miles by June 18.




June 19, 2012: I contacted the Wyndham FlyerTalk rep again was told to expect the Miles in 2 weeks.




July 11, 2012: I contacted the Wyndham FlyerTalk rep again and didn't get a reply.


I realized at this point that I need to make this issue more public in order to make Wyndham actually do something about it.

Please share with me your thoughts on what I should do.

Thanks
Zhiwei Yang
Wyndham Alison is offline   Reply With Quote
Old Jul 14, 12, 2:25 am   #3
  
Join Date: Aug 2010
Posts: 44
Go to the Wyndham Facebook page and post your complaint so it is publicly visible. My guess you will obtain a response from them within three to five days. I had an issue with a best rate guarantee claim a little over a year ago where I wasn't getting anywhere. I ended up airing my grievance on their Facebook page. Shortly thereafter, they called me to try and rectify the situation.
jdschwartz78 is offline   Reply With Quote
Old Jul 14, 12, 10:29 am   #4
Original Poster
  
Join Date: Dec 2000
Location: singapore
Posts: 52
Already did that:

EyeBurn is offline   Reply With Quote
Old Jul 14, 12, 1:39 pm   #5
  
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,671
Wow. 2.5 months of waiting. Impressive - kind of "knocking it out of the ballpark" in bad customer service.
redreeper is offline   Reply With Quote
Old Jul 17, 12, 2:31 am   #6
Original Poster
  
Join Date: Dec 2000
Location: singapore
Posts: 52
Thanks! I finally got the missing 7k United miles today!
EyeBurn is offline   Reply With Quote
Old Jul 17, 12, 7:13 am   #7
  
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,671
Quote:
Originally Posted by EyeBurn View Post
Thanks! I finally got the missing 7k United miles today!
I'm glad for you, but wow did that take a LONG time!
Hopefully any further interactions won't require you to jump through so many hoops

Enjoy your miles.
redreeper is offline   Reply With Quote
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