Wyndham Hotel overbooked
May 26, 2012, 5:28 pm
#1
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Original Poster
Join Date: Jul 2007
Location: PHL
Posts: 10,060
Wyndham Hotel overbooked
I'm sorry if this is the wrong forum. I booked 2 nights at Wyndham downtown Pittsburgh, it's overbooked. They get me a doubletree near airport for one night and will upgrade me for tomorrow. Well, I booked a downtown hotel plus the inconvenience, what kind of compensation can I ask from them tomorrow? I dont have any membership at wyndham
May 26, 2012, 5:51 pm
#2
Join Date: Apr 2011
Location: SMF
Programs: Hilton Diamond-Marriott Platinum-life
Posts: 1,015
I'm sorry if this is the wrong forum. I booked 2 nights at Wyndham downtown Pittsburgh, it's overbooked. They get me a doubletree near airport for one night and will upgrade me for tomorrow. Well, I booked a downtown hotel plus the inconvenience, what kind of compensation can I ask from them tomorrow? I dont have any membership at wyndham
May 26, 2012, 6:27 pm
#4
Join Date: Oct 2006
Location: BLI or CLT
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Posts: 1,900
When I've been "walked," the night at the substitute hotel was free, transportation between the two was covered both ways, and then some other sweeteners - extra points, free breakfast, upgraded room, etc.
And yes, I was ok with that on a very occasional basis.
And yes, I was ok with that on a very occasional basis.
May 26, 2012, 7:40 pm
#5
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Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,541
You mean an upgrade back at the hotel downtown? If they're paying for you to get back and forth and you get points for both nights, I'm not sure what else you're due, but it does seem reasonable to give you a bunch of points. Out by the airport when you booked downtown is indeed a major inconvenience.
May 26, 2012, 10:14 pm
#6
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Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
You can ask for whatever you want, but you probably won't get anything other than a room where ever they put you and transportation to get there.
Hotels overbook, it happens.
Hotels overbook, it happens.