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Old May 26, 12, 5:28 pm   #1
 
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Wyndham Hotel overbooked

I'm sorry if this is the wrong forum. I booked 2 nights at Wyndham downtown Pittsburgh, it's overbooked. They get me a doubletree near airport for one night and will upgrade me for tomorrow. Well, I booked a downtown hotel plus the inconvenience, what kind of compensation can I ask from them tomorrow? I dont have any membership at wyndham
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Old May 26, 12, 5:51 pm   #2
 
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Originally Posted by 9Benua View Post
I'm sorry if this is the wrong forum. I booked 2 nights at Wyndham downtown Pittsburgh, it's overbooked. They get me a doubletree near airport for one night and will upgrade me for tomorrow. Well, I booked a downtown hotel plus the inconvenience, what kind of compensation can I ask from them tomorrow? I dont have any membership at wyndham
Didn't they just take care of you got you a room and upgrade the next day
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Old May 26, 12, 6:17 pm   #3
 
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Taking care of me is getting me another room in downtown, not 5 miles away near the airport.
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Old May 26, 12, 6:27 pm   #4
 
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When I've been "walked," the night at the substitute hotel was free, transportation between the two was covered both ways, and then some other sweeteners - extra points, free breakfast, upgraded room, etc.

And yes, I was ok with that on a very occasional basis.
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Old May 26, 12, 7:40 pm   #5
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Originally Posted by 9Benua View Post
Taking care of me is getting me another room in downtown, not 5 miles away near the airport.
You mean an upgrade back at the hotel downtown? If they're paying for you to get back and forth and you get points for both nights, I'm not sure what else you're due, but it does seem reasonable to give you a bunch of points. Out by the airport when you booked downtown is indeed a major inconvenience.
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Old May 26, 12, 10:14 pm   #6
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You can ask for whatever you want, but you probably won't get anything other than a room where ever they put you and transportation to get there.

Hotels overbook, it happens.
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