Can't pre-select seats
Aug 6, 2016, 6:14 pm
Original Poster
Join Date: Nov 2010
Programs: Aeroplan AA
Posts: 249
Can't pre-select seats
Tried to buy seat selection today on an upcoming flight YYC-YHZ. Got a message saying "itinerary doesn't qualify for online changes".
Anyone have any idea why?
Aug 6, 2016, 6:21 pm
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Originally Posted by
J. Leslie
Tried to buy seat selection today on an upcoming flight YYC-YHZ. Got a message saying "itinerary doesn't qualify for online changes".
Anyone have any idea why?
Was it booked through a consolidator or other sales avenue other than with WJ directly?
Aug 6, 2016, 7:17 pm
Original Poster
Join Date: Nov 2010
Programs: Aeroplan AA
Posts: 249
Nope - directly with Westjet on the phone.
Aug 6, 2016, 8:01 pm
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I see this problem when I book with a discount code.
Aug 6, 2016, 8:36 pm
Original Poster
Join Date: Nov 2010
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Originally Posted by
mahasamatman
I see this problem when I book with a discount code.
I did book using the $99.00 companion voucher. I guess that could be it, but it seems a bit of a lost revenue opportunity for Westjet.
Aug 6, 2016, 8:38 pm
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Originally Posted by
J. Leslie
I did book using the $99.00 companion voucher. I guess that could be it, but it seems a bit of a lost revenue opportunity for Westjet.
WestJet's IT is one of the poorest out there (though it is getting better). You can always call for seat selection.
Aug 6, 2016, 8:48 pm
Original Poster
Join Date: Nov 2010
Programs: Aeroplan AA
Posts: 249
Originally Posted by
mahasamatman
WestJet's IT is one of the poorest out there (though it is getting better). You can always call for seat selection.
Thanks, I'll give them a call.
