E-mailing lounge certs...still an issue?
Feb 5, 2016, 12:07 pm
#1
Original Poster
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
E-mailing lounge certs...still an issue?
I know this was an issue before Xmas, but I am still waiting for passes I asked to be emailed this morning + from the pre-Xmas time.
Is this still an issue??
Is this still an issue??
Feb 5, 2016, 5:29 pm
#2
Join Date: Mar 2015
Location: YQM
Programs: AC 25k
Posts: 319
Make sure your Westjet Rewards account has your correct email address.
Check your spam folder and add [email protected] to your address book.
If all else fails, PM Darren and see if he can assist.
Feb 12, 2016, 9:59 am
#3
Company Representative: WestJet
Join Date: Mar 2010
Location: Calgary
Programs: WestJet Rewards
Posts: 292
Feb 13, 2016, 9:00 pm
#4
Join Date: May 2005
Location: Mostly Canada and the World
Programs: Several
Posts: 484
I had the same issue a few days ago - no emails with vouchers. I tried a few times over 2 days before ringing. The morning after I rang I received multiple copies of emails for each voucher due to the fact I had submitted the request multiple times. So something got fixed. BUT - I also received about 20 emails from the past year with flight credits I had issued or used etc. Very odd. But at least it seems to be working now.
Feb 16, 2016, 11:21 am
#5
Company Representative: WestJet
Join Date: Mar 2010
Location: Calgary
Programs: WestJet Rewards
Posts: 292
I had the same issue a few days ago - no emails with vouchers. I tried a few times over 2 days before ringing. The morning after I rang I received multiple copies of emails for each voucher due to the fact I had submitted the request multiple times. So something got fixed. BUT - I also received about 20 emails from the past year with flight credits I had issued or used etc. Very odd. But at least it seems to be working now.
Glad to hear it's sorted now.
Darren