Cannot email lounge passes....
Dec 18, 2015, 10:06 am
#1
Original Poster
Join Date: Jun 2002
Location: YYZ
Posts: 954
Cannot email lounge passes....
Hi There - hoping you can help. I am selecting the option to email some lounge passes to myself and no vouchers are sent to me after I click the Email Vouchers button.
Anyone have a similar issue? Any suggestions? Have emailed CS but was thinking someone here may have had the same problem....thanks in advance.
Anyone have a similar issue? Any suggestions? Have emailed CS but was thinking someone here may have had the same problem....thanks in advance.
Dec 18, 2015, 2:47 pm
#4
Company Representative: WestJet
Join Date: Mar 2010
Location: Calgary
Programs: WestJet Rewards
Posts: 292
Hi There - hoping you can help. I am selecting the option to email some lounge passes to myself and no vouchers are sent to me after I click the Email Vouchers button.
Anyone have a similar issue? Any suggestions? Have emailed CS but was thinking someone here may have had the same problem....thanks in advance.
Anyone have a similar issue? Any suggestions? Have emailed CS but was thinking someone here may have had the same problem....thanks in advance.
Thanks,
Darren
Dec 29, 2015, 7:00 am
#7
Join Date: Jan 2015
Location: YXE
Programs: WS Gold, SPG Plat, Nexus, HDC Gold, CCarlson Gold, HHonors Diamond,
Posts: 130
Most lounges I've been in for the last year have not required a printed copy. They just looked up my FF# in the system and were good from there. YMMV
Jan 4, 2016, 3:27 pm
#11
Company Representative: WestJet
Join Date: Mar 2010
Location: Calgary
Programs: WestJet Rewards
Posts: 292
Sorry about the delay, yyz-kin,
We received your private message then replied and asked you to send your name (for privacy reasons we can't discuss member's information without a real name and WestJet Rewards ID).
Unfortunately, by the time you emailed back, the WestJet Rewards team was out of the office over Christmas and New Year.
They're back today and I should have a chance to connect with them this afternoon.
Cheers,
Darren
Last edited by WestJet; Jan 4, 2016 at 3:38 pm
Jan 5, 2016, 4:22 pm
#13
Original Poster
Join Date: Jun 2002
Location: YYZ
Posts: 954
Eighteen days to get a response from West Jet with respect to my online request. I know someone else reported submitting an online request - if they can update that would be appreciated.
If anyone does have a similar issue, below is the process.
Darren - what should people do if flying out of JA or IRE?
You have two options for getting your lounge vouchers:
Take note of your voucher numbers, so you can present them to the attendant at the lounge.. The attendant will record them and send them our way for redemption.
Ensure that your WestJet Rewards number is attached to your booking.. It will be printed on your boarding pass.. You can present your boarding pass with your WestJet ID to the lounge, and you will be granted access. ..Please note this will not work for our lounges in Jamaica and Dublin.
If anyone does have a similar issue, below is the process.
Darren - what should people do if flying out of JA or IRE?
You have two options for getting your lounge vouchers:
Take note of your voucher numbers, so you can present them to the attendant at the lounge.. The attendant will record them and send them our way for redemption.
Ensure that your WestJet Rewards number is attached to your booking.. It will be printed on your boarding pass.. You can present your boarding pass with your WestJet ID to the lounge, and you will be granted access. ..Please note this will not work for our lounges in Jamaica and Dublin.