Using Westjet Canadian Jet-Away and only companion doing last leg of flight
#1
Original Poster
Join Date: Apr 2015
Posts: 1
Using Westjet Canadian Jet-Away and only companion doing last leg of flight
New here so sorry if this has been addressed before. My partner has a WestJet Companion Jet-Away to use up and we are trying to figure out what would happen if he didn't complete the final leg of travel with me. As an example, we'd be flying from Vancouver to Toronto with a layover in Calgary. On the way back, with another layover in Calgary, he would stay in Calgary (for work) and I would take the final leg of the trip from Calgary to Vancouver by myself. Is this an option? Will I get booted off the plane if he doesn't show up for the flight? And is it better if he tells them when he gets to Calgary that he is not doing the final leg or should he just not show up at the gate (we'd make sure he had no checked bags obviously). When I asked the call centre, they just kept repeating that we needed to have the exact same itinerary with no further details so that didn't really clear things up for me. Thanks!
#2
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,763
Once you are on the plane, you have seperate tickets, etc. There a number of reasons he could miss his flight (medical, etc) so I am sure you will be fine.
#3
Company Representative: WestJet
Join Date: Mar 2010
Location: Calgary
Programs: WestJet Rewards
Posts: 292
Hello Jennaw,
Good thing you asked this question.
If you do not show up for the first flight on your booking, or fail to show up for another flight on a multi-segment booking, all remaining flights are cancelled, and the fare, fees, charges, surcharges and taxes will not be refunded or made available for reservations.
It is a requirement of using the getaway voucher that the member and the companion book and travel on the exact same itinerary.
Sorry!
Darren
Good thing you asked this question.
If you do not show up for the first flight on your booking, or fail to show up for another flight on a multi-segment booking, all remaining flights are cancelled, and the fare, fees, charges, surcharges and taxes will not be refunded or made available for reservations.
It is a requirement of using the getaway voucher that the member and the companion book and travel on the exact same itinerary.
Sorry!
Darren
#4
Join Date: Jan 2010
Location: Okanagan, BC (usually YLW)
Programs: WS Platinum 18K so far this year
Posts: 418
But practically (in this scenario) travel will have been completed before that takes effect. (He's unlikely to be offloaded from the final leg if the other passenger doesn't board).
#5
Company Representative: WestJet
Join Date: Mar 2010
Location: Calgary
Programs: WestJet Rewards
Posts: 292
On the outbound flight this wouldn't work, but on the return flight it's not a problem. The travel companion would need to buy a new ticket for the final leg, though.
#6
Join Date: Jan 2010
Location: Okanagan, BC (usually YLW)
Programs: WS Platinum 18K so far this year
Posts: 418
Do you actually expect that FAs would know which tickets are linked to others (using a companion pass) such that the individual on the pass would be "off loaded"?