TVs didn’t work, am I eligible for compensation?
Aug 12, 2014, 8:53 am
#1
Original Poster
Join Date: Jun 2010
Location: YOW
Programs: Aero-something
Posts: 125
TVs didn’t work, am I eligible for compensation?
Recently flew West Jet for a short flight (Kelowna – Calgary) and the seatback TVs didn’t work. Couldn’t find anything on their website or in Google, but am I eligible for compensation?
Thanks
Thanks
Aug 12, 2014, 11:36 am
#2
Join Date: Jan 2013
Posts: 144
Sorry, I don't know the answer. I'm curious though, I've never heard of Kelowna. How long was the flight?
Aug 12, 2014, 1:54 pm
#3
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,993
That's a pretty short flight. What sort of compensation do you feel would be appropriate, considering the fare you paid and the duration of the flight?
I don't know WestJet's policy on this, but you should probably have some sort of value in mind should you choose to approach them on it. Personally, I wouldn't bother, as I suspect the level of compensation offered wouldn't be worth the time you would chew up to pursue it.
I don't know WestJet's policy on this, but you should probably have some sort of value in mind should you choose to approach them on it. Personally, I wouldn't bother, as I suspect the level of compensation offered wouldn't be worth the time you would chew up to pursue it.
Aug 12, 2014, 2:46 pm
#4
Join Date: Dec 2008
Posts: 797
And you want compensation?
Are you serious?
https://www.youtube.com/watch?v=1H-Y7MAASkg
Aug 16, 2014, 7:06 am
#7
Join Date: Nov 2011
Posts: 24
Flew WestJet YVR-YYZ last week. Companion's tv was not working so I asked if it could be reset as that sometimes helps. We were bluntly told that access to IFE was not guaranteed. FA said to try gently kicking the box under the middle seat, that sometimes works. And then went on her way. TV started working magically somewhere over Manitoba.
Aug 16, 2014, 9:27 pm
#8
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,993
Flew WestJet YVR-YYZ last week. Companion's tv was not working so I asked if it could be reset as that sometimes helps. We were bluntly told that access to IFE was not guaranteed. FA said to try gently kicking the box under the middle seat, that sometimes works. And then went on her way. TV started working magically somewhere over Manitoba.
Aug 22, 2014, 6:53 am
#9
Join Date: Dec 2010
Location: Calgary
Programs: Altitude E50K, WS Gold (status match)
Posts: 1,211
TVs didn’t work, am I eligible for compensation?
The last time I flew WestJet was in 2006. Their IFE TVs were so, so small. Do any of their newer jets sport larger TVs or are they going the tablet route?