If you have doubt that your request for back
miles/points will be answered...
I was able to get a LOT of back points from
Westin for my MAUI Stay (several thousand worth!) SImply by faxing my request then sending an e-mail about a week later to ask
about the request.
I got this answer thursday:
Dear Mr. Blanchard:
Thank you for your recent e-mail inquiry concerning the Point balance of your Westin Premier (WPRE) account. Please be advised
that the stay that you referenced has been credited. Your current balance is 29,932 Points. Please allow up to thirty days for your new credit to appear on the Account Activity, of your United frequent flyer account.
So it pays to ask.
Interesting Sidebar: the e-mail is now addressed from the Starwood Frequent Guest
program. So the changeover's well underway.