Global Wallet - overload beware
#16
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Again, you are not correct. Velocity did not force you to activate/use it... Yes, they send it to you, but you do not need to activate and use it at all... I have not activated it and will never do.
#17
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Accept that I didn't know that there was a A$25000 limit and my mistake in sending too much cash (which BTW was to spend some overseas and some locally) - what I didn't find acceptable was the only way to remedy the situation was for me to dispute the deposit with my bank that I sent through my bank's BPAY facility and presumably my bank did the work in contacting GW and getting the funds back. There was no process for GW to simply send an email saying sorry you are over the limit and we are remitting the money back. It was not an insubstantial amount of money...
#18
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
Yes, I think people are missing the point.
Accept that I didn't know that there was a A$25000 limit and my mistake in sending too much cash (which BTW was to spend some overseas and some locally) - what I didn't find acceptable was the only way to remedy the situation was for me to dispute the deposit with my bank that I sent through my bank's BPAY facility and presumably my bank did the work in contacting GW and getting the funds back. There was no process for GW to simply send an email saying sorry you are over the limit and we are remitting the money back. It was not an insubstantial amount of money...
It also raises issues as to how accountable REV or Cuscal actually are. I have received no return correspondence from REV.
Think I will stick with the Australian bank issued travel cards in the future.
Accept that I didn't know that there was a A$25000 limit and my mistake in sending too much cash (which BTW was to spend some overseas and some locally) - what I didn't find acceptable was the only way to remedy the situation was for me to dispute the deposit with my bank that I sent through my bank's BPAY facility and presumably my bank did the work in contacting GW and getting the funds back. There was no process for GW to simply send an email saying sorry you are over the limit and we are remitting the money back. It was not an insubstantial amount of money...
It also raises issues as to how accountable REV or Cuscal actually are. I have received no return correspondence from REV.
Think I will stick with the Australian bank issued travel cards in the future.
#19
Join Date: Mar 2007
Location: Bargara Australia
Programs: VA, SQ, IHG, HH,ALL, Europcar
Posts: 1,530
Seriously - who reads all the fine print.
Yes I know I should BUT who has the time
If the $ transfer could not be done, it should have bounced back within 24 hours to the original account.
None of this malaky of going into limbo land.
I have used this product and found it excellent. However the customer service if you have an issue is woeful, and that is the real moment of truth for a customer.
It is not how many transactions work as planned, its when something fails that is when a product is really judged.
Yes I know I should BUT who has the time
If the $ transfer could not be done, it should have bounced back within 24 hours to the original account.
None of this malaky of going into limbo land.
I have used this product and found it excellent. However the customer service if you have an issue is woeful, and that is the real moment of truth for a customer.
It is not how many transactions work as planned, its when something fails that is when a product is really judged.
#20
Original Poster
Join Date: Mar 2003
Location: MEL
Programs: VA Plat QF Silv
Posts: 251
Pleased to see following message that now appears promptly on the 'add money' page of the global wallet website:
Please note: Bank Transfer payments can take up to one business day to load into your Global Wallet Account*. The maximum amount in a single load via Bank Transfer is AUD$25,000 (as long as it does not cause your Available Balance to exceed AUD$25,000).
Please note: Bank Transfer payments can take up to one business day to load into your Global Wallet Account*. The maximum amount in a single load via Bank Transfer is AUD$25,000 (as long as it does not cause your Available Balance to exceed AUD$25,000).
#21
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 563
Of course that only appears if you go to Add Money on the Global Wallet website. Does Velocity have an app with Add Money in it?
Also, Rev is headquartered in Austin, Texas. The clue is that in every press release sent out, that's the common location (i.e. the announcement of Velocity wallet was Austin, TX and Brisbane, Australia, while the Etihad Guest Walletplus announcement was Austin, TX and Abu Dhabi, UAE).
Also, Rev is headquartered in Austin, Texas. The clue is that in every press release sent out, that's the common location (i.e. the announcement of Velocity wallet was Austin, TX and Brisbane, Australia, while the Etihad Guest Walletplus announcement was Austin, TX and Abu Dhabi, UAE).