Successful Virgin Australia Bookings on Delta
Mar 9, 2015, 7:04 am
#16
Join Date: Nov 2007
Location: KYE
Posts: 4,156
Been getting the PH call centre throughout last week, painful experience trying to book VX. VX say about the VA booking which is on hold that the seats are confirmed from their side -under K class VX flight code (apparently partner redemption fare bucket in First) and that it must be a technical issue from VA for the request bouncing back. VA say (not our problem, Z on VA codeshare coming back as unconfirmed).
Mar 12, 2015, 5:16 pm
#17
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
131875
But they say it depends what status u have with Virgin whether you get the English-speaking call center.
Best to borrow an FF number from someone who has VA status, key it in at the phone prompt, you have a better chance of being answered by someone who can help.
Oh and they won't confuse you with the person whose number you borrowed, as the FF-number information which you painfully keyed in, that is infuriatingly lost as you are connected to an operator.
But they say it depends what status u have with Virgin whether you get the English-speaking call center.
Best to borrow an FF number from someone who has VA status, key it in at the phone prompt, you have a better chance of being answered by someone who can help.
Oh and they won't confuse you with the person whose number you borrowed, as the FF-number information which you painfully keyed in, that is infuriatingly lost as you are connected to an operator.
Mar 12, 2015, 6:27 pm
#18
Join Date: Nov 2007
Location: KYE
Posts: 4,156
131875
But they say it depends what status u have with Virgin whether you get the English-speaking call center.
Best to borrow an FF number from someone who has VA status, key it in at the phone prompt, you have a better chance of being answered by someone who can help.
Oh and they won't confuse you with the person whose number you borrowed, as the FF-number information which you painfully keyed in, that is infuriatingly lost as you are connected to an operator.
But they say it depends what status u have with Virgin whether you get the English-speaking call center.
Best to borrow an FF number from someone who has VA status, key it in at the phone prompt, you have a better chance of being answered by someone who can help.
Oh and they won't confuse you with the person whose number you borrowed, as the FF-number information which you painfully keyed in, that is infuriatingly lost as you are connected to an operator.
And they never cease to surprise me. On the same call the PH agent was like 'we'll waive the cancellation charges as courtesy for the error you got online'. I told him, there shouldn't be penalties to begin with not because of the error but because it hasn't been ticketed yet. And after cancelling the reservation the agent failed to release the seats (something that happened in an earlier reservation). So had to call yet again to get them to cancel the booking properly. Why some can't do their job is beyond me.
Last edited by edy4eva; Mar 12, 2015 at 6:32 pm