Recently my daughter flew SYD-LAX-JFK-LAX-SYD on a V-Australia issued ticket for the entire itinerary booked online. The LAX-JFK and JFK-LAX sectors were on Virgin America flights.
Checking her velocity account after her return she noted that the points for the VA flights had been credited but not the VX flights despite her e-ticket noting her Velocity number.
The upshot is that she's now had to submit a missing points claim sending in scanned copies of her LAX-JFK and JFK-LAX boarding passes. Velocity claim it will take 4-6 weeks to get the credit....not happy Velocity
Anyone else encountered this problem? Interestingly on her LAX-JFK boarding pass it notes an "ELEVATE ID" with her Velocity account membership number. Her JFK-LAX boarding didn't show anything.
A word of advice, hang onto your boarding passes and if travelling on VirginAmerica flights verify that your Velocity number is in the system when checking-in and printed on the boarding passes. I do note on the Velocity web site that it states "Please allow 6 weeks before raising a retrospective Points claim with Virgin America" but that shouldn't necessarily be the case if the ticket was booked correctly in the first place.