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Old Aug 30, 11, 11:42 pm   #1
 
Join Date: Oct 2007
Posts: 54
Booking system limitations

Hi everyone,

I'm new to DJ, and am hoping someone can help me with a booking that I am trying to make.

I want to travel from Melbourne to Perth via Sydney on 26/9, and back on the reverse routing on 28/9. The problem is, when I look up these dates on thud website, it only provides me with a limited number of combinations for such a routing.

Specifically, I want to travel on DJ849 to Sydney, and then DJ565 to Perth. On the way back I want to go on DJ560 to Sydney and DJ890 to Melbourne. In each case, the website only shows the later PER/SYD flights.

Does anyone know if there is a way to do this on the DJ website without making four separate bookings, or am I going to have to head to a travel agent?

Many thanks,

Fraser
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Old Aug 31, 11, 1:27 am   #2
 
Join Date: Apr 2005
Location: OOL/DOH
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Posts: 2,356
ring them, they do not charge extra for operator assisted bookings (unlike others).
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Old Aug 31, 11, 4:52 am   #3
 
Join Date: Oct 2007
Posts: 54
Thanks for your advice. I just called them, and it seems that they could only do the same thing as what I was seeing on the website.

When I search as above, the only option through Sydney is as follows:
  • DJ869 MEL-SYD 1715-1840
  • DJ571 SYD-PER 2000-2315
  • DJ572 PER-SYD 2355-0605(+1)
  • DJ814 SYD-MEL 0745-0915

That itinerary, when booked as a flexi, comes up at $389 each way (which is the same cost as SYD-PER)

The only way the agent on the phone could get me on the flights I wanted was to book each flight separately, meaning that the total cost was higher (by the cost of the MEL/SYD flight).

Has anyone got any ideas how this can be got around, so that I can pay the $389 but get on the earlier flights?

Cheers
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Old Aug 31, 11, 11:32 pm   #4
 
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 2,114
I do not think it is limitation. It is by design. They offer you el cheapo MEL-PER under the condition that you fly on specific flights. If you want different flights, you must pay more. This is normal practice with many airlines. For example, one can buy SYD-FRA (on LH/TG) via BKK for two different amounts (up to 15% difference) depending which flights one takes on return leg. One option has only few hours wait in BKK the other one (the cheaper, of course!) has 15 hours layover... And of course, if you wanted to book it as four sectors, then the price can be more than double...
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