Delay in getting Gold Card-US problem?
May 27, 2008, 9:38 pm
#1
Original Poster
Join Date: Feb 1999
Location: New York, NY, AA 4MM PLT, BA Gold, VS Gold, Hilton Gold, SPG Gold, Marriott Gold, Hyatt Platinum, IHG Platinum, CC Gold
Posts: 1,098
Delay in getting Gold Card-US problem?
I made FC Gold in early March which is wonderful - love the LHR Fastrack, Revivals and Clubhouse - however, I've still not gotten my gold card in the mail. My silver card came within 2-3 weeks of hitting silver. Des (sp?) at the Clubhouse requested that a new one be sent over a month ago and that has not arrived either.
Are there any other members who've had a lengthly delay in getting their Gold Cards? I suspect that the problem is that I am in the U.S. and the cards are mailed from Europe.
Are there any other members who've had a lengthly delay in getting their Gold Cards? I suspect that the problem is that I am in the U.S. and the cards are mailed from Europe.
Jun 2, 2008, 11:50 am
#2
Join Date: Apr 2005
Location: Scotland
Programs: not a lot
Posts: 1,774
I made FC Gold in early March which is wonderful - love the LHR Fastrack, Revivals and Clubhouse - however, I've still not gotten my gold card in the mail. My silver card came within 2-3 weeks of hitting silver. Des (sp?) at the Clubhouse requested that a new one be sent over a month ago and that has not arrived either.
Are there any other members who've had a lengthly delay in getting their Gold Cards? I suspect that the problem is that I am in the U.S. and the cards are mailed from Europe.
Are there any other members who've had a lengthly delay in getting their Gold Cards? I suspect that the problem is that I am in the U.S. and the cards are mailed from Europe.
Originally Posted by VS Customer Service
Dear XXXXX
Thank you for your email and apologies for the delayed response.
I am sorry to learn that you have still not received your Flying Club card.
There is currently an unavoidable delay in the despatch of Flying Club cards. Your card is currently awaiting despatch at the company that produces the membership cards on our behalf.
Many apologies for the delay and we will have your card sent out for you as soon as possible.
Thank you for contacting Flying Club.
Kind Regards
Some Bloke
Flying Club Customer Services
Thank you for your email and apologies for the delayed response.
I am sorry to learn that you have still not received your Flying Club card.
There is currently an unavoidable delay in the despatch of Flying Club cards. Your card is currently awaiting despatch at the company that produces the membership cards on our behalf.
Many apologies for the delay and we will have your card sent out for you as soon as possible.
Thank you for contacting Flying Club.
Kind Regards
Some Bloke
Flying Club Customer Services
Jun 3, 2008, 8:51 am
#3
Join Date: May 2008
Location: Denver, CO
Programs: Priority Pass, DL SM, UA G, VA GM, SPG GM, HHonors GM, Marriott PM
Posts: 400
I am waiting for my updated card as my card expired just last month.. They are just having production/shipping issues I guess with the company they contract the work out to
Jun 9, 2008, 3:45 pm
#4
Join Date: Apr 2005
Location: MSP
Programs: VS Gold, Delta Platinum, Amex Centurion, Sixt Platinum
Posts: 118
Did you have any problems with not physically having the Gold Card while accessing the fastrack, lounge etc? Only asking as I'm due to travel next week and not received mine yet.
Worth printing off my account page?
Worth printing off my account page?
Jun 9, 2008, 4:27 pm
#5
Original Poster
Join Date: Feb 1999
Location: New York, NY, AA 4MM PLT, BA Gold, VS Gold, Hilton Gold, SPG Gold, Marriott Gold, Hyatt Platinum, IHG Platinum, CC Gold
Posts: 1,098
No, I had no problems with fastrack - you scan your boarding pass for entry, Clubhouses or Revivals. Just annoying to not have the card after 3+ months of being Gold.