Virgin America Loft LAX Lounge
Feb 2, 2016, 3:47 pm
#31
Join Date: Jul 2010
Location: SF
Programs: UA 1K, Hilton Silver, AA Nada
Posts: 3
Needs work
I am a lowly VX Silver, but have am a big fan of VX, especially flying out of DAL....I almost NEVER have a complaint about the airline. Imagine that!
So I went to the Loft for the first time early last Friday AM and have to give it a 2:5 star rating. As silver I paid $15, but thought that was reasonable to be comfy for an hour, get some work done and grab breakfast. I found the lounge to be comfortable, not luxurious, but comfortable. I snagged one of those walled couch seats overlooking the runway. It was cool. Breakfast options were OK, on par with an old UA RCC. Service was not great, sorta clueless.
However, the kicker is the crappy coffee machine. The thing is stuck in a corner and is slow. At 6am, a bunch of us formed a line to get some much needed caffeine (all of us a bit groggy and ornery). Then, the thing broke down (and was down for the next 90 mins). No Joe for me, nor for the other other guests. There were some pretty pi$$ed off people, including me. It reminded me of the movie "Airplane" when they run out of coffee
. Bad situation and I won't be back to the Loft.
So I went to the Loft for the first time early last Friday AM and have to give it a 2:5 star rating. As silver I paid $15, but thought that was reasonable to be comfy for an hour, get some work done and grab breakfast. I found the lounge to be comfortable, not luxurious, but comfortable. I snagged one of those walled couch seats overlooking the runway. It was cool. Breakfast options were OK, on par with an old UA RCC. Service was not great, sorta clueless.
However, the kicker is the crappy coffee machine. The thing is stuck in a corner and is slow. At 6am, a bunch of us formed a line to get some much needed caffeine (all of us a bit groggy and ornery). Then, the thing broke down (and was down for the next 90 mins). No Joe for me, nor for the other other guests. There were some pretty pi$$ed off people, including me. It reminded me of the movie "Airplane" when they run out of coffee
. Bad situation and I won't be back to the Loft.
Feb 2, 2016, 8:51 pm
#32
Join Date: Feb 2014
Location: BOS
Programs: B6/Mosaic/AF/VX/AS Gold Hertz PC HH Dia. AMEX Plat SPG/Marr Gold Nat. EE FPC Plat
Posts: 833
I am a lowly VX Silver, but have am a big fan of VX, especially flying out of DAL....I almost NEVER have a complaint about the airline. Imagine that!
So I went to the Loft for the first time early last Friday AM and have to give it a 2:5 star rating. As silver I paid $15, but thought that was reasonable to be comfy for an hour, get some work done and grab breakfast. I found the lounge to be comfortable, not luxurious, but comfortable. I snagged one of those walled couch seats overlooking the runway. It was cool. Breakfast options were OK, on par with an old UA RCC. Service was not great, sorta clueless.
However, the kicker is the crappy coffee machine. The thing is stuck in a corner and is slow. At 6am, a bunch of us formed a line to get some much needed caffeine (all of us a bit groggy and ornery). Then, the thing broke down (and was down for the next 90 mins). No Joe for me, nor for the other other guests. There were some pretty pi$$ed off people, including me. It reminded me of the movie "Airplane" when they run out of coffee. Bad situation and I won't be back to the Loft.
So I went to the Loft for the first time early last Friday AM and have to give it a 2:5 star rating. As silver I paid $15, but thought that was reasonable to be comfy for an hour, get some work done and grab breakfast. I found the lounge to be comfortable, not luxurious, but comfortable. I snagged one of those walled couch seats overlooking the runway. It was cool. Breakfast options were OK, on par with an old UA RCC. Service was not great, sorta clueless.
However, the kicker is the crappy coffee machine. The thing is stuck in a corner and is slow. At 6am, a bunch of us formed a line to get some much needed caffeine (all of us a bit groggy and ornery). Then, the thing broke down (and was down for the next 90 mins). No Joe for me, nor for the other other guests. There were some pretty pi$$ed off people, including me. It reminded me of the movie "Airplane" when they run out of coffee
. Bad situation and I won't be back to the Loft.It beats the sitting on the floor experience for most people in T-3 at LAX.
The desk folks are definitely VX personnel, the service staff I suspect is on contract or contracted externally.
Feb 4, 2016, 6:58 pm
#34
Join Date: Feb 2014
Location: BOS
Programs: B6/Mosaic/AF/VX/AS Gold Hertz PC HH Dia. AMEX Plat SPG/Marr Gold Nat. EE FPC Plat
Posts: 833
Depends on the type of Priority Pass. I have the one from AMEX Platinum and its no charge for me there. They have even let me bring in a guest when it was quiet for no charge.
Jul 4, 2016, 8:43 pm
#36
Join Date: Feb 2014
Location: BOS
Programs: B6/Mosaic/AF/VX/AS Gold Hertz PC HH Dia. AMEX Plat SPG/Marr Gold Nat. EE FPC Plat
Posts: 833
Looks like it is still on the house according to https://www.virginamerica.com/cms/da...enu-drinks.pdf
Cocktails and some food is paid for.
Cocktails and some food is paid for.
Jul 5, 2016, 12:06 pm
#37
Join Date: Oct 2000
Location: Los Angeles
Posts: 336
Looks like it is still on the house according to https://www.virginamerica.com/cms/da...enu-drinks.pdf
Cocktails and some food is paid for.
Cocktails and some food is paid for.
Jul 5, 2016, 12:51 pm
#38
Suspended
Join Date: Dec 2004
Location: LAX
Programs: Virgin America Gold, Virgin Atlantic Gold, AAdvantage Platinum, B6 Mosaic, HHonors Gold
Posts: 215
Jul 11, 2016, 2:39 am
#41
Suspended
Join Date: Dec 2004
Location: LAX
Programs: Virgin America Gold, Virgin Atlantic Gold, AAdvantage Platinum, B6 Mosaic, HHonors Gold
Posts: 215
They also recently upgraded to branded craft beer glassware. It's a small change but I'd always prefer to enjoy a beer out of a branded glass than an ordinary beer cup.
Jul 12, 2016, 11:34 pm
#43
Join Date: Mar 2016
Location: Preferably waiting for takeoff
Programs: AA EXP, MVPG, DL Silver, United Silver, Accor Platinum, Marriott Ambassador
Posts: 458
Flying out of SFO we visited the Admiral lounge and was pleasantly surprised what a nice lounge that is.
Jul 19, 2016, 10:32 pm
#44
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,582
What's the current state of the complimentary evening food offerings (as well as the current wine/beer/bubbles selection)?
It has been quite some time since my last visit.
It has been quite some time since my last visit.
Jul 20, 2016, 12:33 am
#45
Suspended
Join Date: Dec 2004
Location: LAX
Programs: Virgin America Gold, Virgin Atlantic Gold, AAdvantage Platinum, B6 Mosaic, HHonors Gold
Posts: 215
Red Wine:
White Wine:
Sparkling Wine: Le Grand Courtâge (same stuff they served in the air a few cycles ago)
Beer:
* Shock Top
* Golden Road
* Goose
* ?
As noted above, the beers are now being served in branded glassware similar to what you'd find at a brewery or upscale bar. Small change but definitley a plus.
I'm forgetting the white wine, red wine, and one of the tap beers. I'll update after I visit on Thursday.
White Wine:
Sparkling Wine: Le Grand Courtâge (same stuff they served in the air a few cycles ago)
Beer:
* Shock Top
* Golden Road
* Goose
* ?
As noted above, the beers are now being served in branded glassware similar to what you'd find at a brewery or upscale bar. Small change but definitley a plus.
I'm forgetting the white wine, red wine, and one of the tap beers. I'll update after I visit on Thursday.
