The New VirginAmerica.com website
May 23, 2014, 4:35 pm
#1
Original Poster
Join Date: Apr 2014
Posts: 100
The New VirginAmerica.com website
May 24, 2014, 9:24 am
#2
Join Date: Jun 2007
Location: YVR SFO
Programs: UA G
Posts: 4,866
Wow, this looks pretty awesome and is super easy to use. By far the best airline website in the industry now.
No more stupid "Loading..." thing in the middle of the page.
One annoying thing -- viewing an itinerary doesn't acknowledge that there's already a Known Traveler Number attached to an itinerary; it only prompts you to add one.
One broken thing -- printing an itinerary/receipt on a 3rd party booking results in a Tomcat 404 page
No more stupid "Loading..." thing in the middle of the page.
One annoying thing -- viewing an itinerary doesn't acknowledge that there's already a Known Traveler Number attached to an itinerary; it only prompts you to add one.
One broken thing -- printing an itinerary/receipt on a 3rd party booking results in a Tomcat 404 page
May 27, 2014, 6:05 pm
#3
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
Looks slick and touch friendly, but pricing options aren't working correctly (for only $55 additional I can elect to keep the same Main Cabin option I originally selected!) and the scrolling options for outbound vs return are confusing if you scroll too far.
May 28, 2014, 12:10 am
#4
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,321
What happened interactive route map? Is that gone? How embarrassed I am!
Please bring it back! I want back! I need interactive route map. Gosh! I hate website. I hate it!
Please bring it back! I want back! I need interactive route map. Gosh! I hate website. I hate it!
May 28, 2014, 12:11 am
#5
Join Date: Jan 2005
Location: USA
Programs: DM-(DL)/CO/AA/US/ RW (Road Warrior)
Posts: 2,185
Somehow, I am unable to find the interactive 'route map' on the new/beta site where they fly. Unless I am missing something. Boooo!
It is a new fresh look. It will take a few times to get use it.
It is a new fresh look. It will take a few times to get use it.
May 29, 2014, 1:40 am
#7
Join Date: Oct 1999
Location: New York
Posts: 7,347
I really don't like how this website is designed. It is very clunky and cannot preview the seat maps, which I care, as I often base my flight decision according to occupancy level of the flight. They have also eliminated the "discounted/instant upgrade to Main Cabin Select" or "discounted/instant upgrade to first class" categories. The calendar is too huge and if you book more than 2 months ahead of time, you need to scroll a lot. I actually find the old website more user friendly!
Carfield
Carfield
May 29, 2014, 3:01 pm
#8
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 468
I really don't like how this website is designed. It is very clunky and cannot preview the seat maps, which I care, as I often base my flight decision according to occupancy level of the flight. They have also eliminated the "discounted/instant upgrade to Main Cabin Select" or "discounted/instant upgrade to first class" categories. The calendar is too huge and if you book more than 2 months ahead of time, you need to scroll a lot. I actually find the old website more user friendly!
Carfield
Carfield
The website looks "cute", but I'm not sure if it's better. It's like the focus group were kids who liked bubbly icons.
May 30, 2014, 4:05 am
#9
Join Date: Nov 2012
Location: NYC
Programs: United MP, Virgin America Elevate, JetBlue TrueBlue
Posts: 35
It's always difficult to adapt to new technology, but I find that usually when I spend some time looking at a new site design I end up eventually appreciating the improvements and acclimatizing to the changes. Here though I have to say I'm really not impressed. It seems like the target audience is 16 year olds looking for a new social media experience, rather than experienced travelers looking for convenience, functionality and speed. I'm disappointed VX spent its efforts developing this site when their existing site was already miles ahead of competitors. What I'd really like to see is an app!
May 30, 2014, 8:56 am
#10
Join Date: Jun 2007
Location: YVR SFO
Programs: UA G
Posts: 4,866
Eek, the new site's mobile boarding passes don't display the precheck logo. If you're departing from a station that requires visual inspection before letting you onto the line, you're better off sticking to the old site.
May 30, 2014, 10:36 am
#11
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 468
VX sent me an email to give it another go.
I gave it another test flight.. and I still don't like it. I think it's faster... which I appreciate. But way too bubbly for me. I'm not a kid, I don't appreciate being treated like one with this new website. Too many colors and cute icons.
I gave it another test flight.. and I still don't like it. I think it's faster... which I appreciate. But way too bubbly for me. I'm not a kid, I don't appreciate being treated like one with this new website. Too many colors and cute icons.
May 31, 2014, 12:40 am
#12
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
Did you try and print at the airport at a kiosk and if so, did Precheck show?
Jun 1, 2014, 11:26 am
#13
Join Date: Jun 2007
Location: YVR SFO
Programs: UA G
Posts: 4,866
Jun 1, 2014, 11:57 am
#14
Join Date: Jan 2014
Location: SAN/LAX
Programs: UA Gold, VX Silver, HH Gold, Hyatt Gold, JPM Palladium
Posts: 627
I don't think that I've seen this mentioned in any threads, but I did see it in an article about the VX website changes. The airline's also redesigned its printable boarding pass: https://vine.co/v/MnKdrK6h2uu
Jun 4, 2014, 10:39 am
#15
Join Date: Jan 2001
Location: Akumal, Mexico
Programs: Bonvoy Lifetime Titanium (thanks to SPG), AA Life Gold, UA Life Gold
Posts: 840
I received an email asking me to give feedback on the website. I put feedback in much like that reflected here. The big bubbles and balloons need to go--just give me the details.
And why do I have to scroll, scroll, scroll to see anything? Reduce the font size and have things fit so I can see them easily. I don't need the word "ACTIVITY" in one inch letters and then have to scroll to see the activity because there's 1/4 inch of spacing between each line.
I only have 3 reservations currently and I have to scroll around just to pick from the list to manage any of them. There's no reason 3 reservations can't fit on a page without scrolling. I don't need SFO to be displayed in 1/2 inch size letters.
The look is clean but it needs to be a little less "artsy" and more professional.
And why do I have to scroll, scroll, scroll to see anything? Reduce the font size and have things fit so I can see them easily. I don't need the word "ACTIVITY" in one inch letters and then have to scroll to see the activity because there's 1/4 inch of spacing between each line.
I only have 3 reservations currently and I have to scroll around just to pick from the list to manage any of them. There's no reason 3 reservations can't fit on a page without scrolling. I don't need SFO to be displayed in 1/2 inch size letters.
The look is clean but it needs to be a little less "artsy" and more professional.