Accidentally CANCELLED MY TICKET when flight was not cancelled
Feb 17, 2014, 6:51 pm
#1
Original Poster
Join Date: Feb 2014
Posts: 1
Accidentally CANCELLED MY TICKET when flight was not cancelled
Please help.
My best friends wedding was this weekend. I was supposed to fly from Newark NJ to LAX on Virgin on Friday morning. Everyone's flights were getting cancelled and I called Thursday to speak with a representative and she stated that it was cancelled. I told her that online it was not cancelled however and she stated that was wrong.
We preceded to look for other flights but because of the snow story there were no other flights she could find on VA. I hung up sadly trying to look for my own way to get to LA for the weekend I was supposed to be a bridesmaid.
I then noticed the flight status had not changed at all. My flight was still scheduled. I then called VA back and spent hours on the phone where she said she would have to check the phone call where the person cancelled my flight -- after all that. She said I had an option to book a flight elsewhere and hope the airline would reimburse me.
I called first thing in the morning when "guest services" was open. They confirmed that YES they made a mistake and offered to find a flight THERE but I would still have to pay for the return flight ($147). The only option they had would get me to the wedding late and it was still not a sure thing, it could get cancelled. If I chose not to take the flight after the devastating news of missing my friends wedding....they would only offer me $100 + refund.
I missed work, I had 3 photography gigs in LA that weekend as well -- still nothing.
Since I booked the return flight on someone else's miles we could not get a hold of them to confirm and all was LOST, aside from getting me there late.
They preceded to only offer me $210. I missed my best friends wedding, took a day off of work, missed 3 photography gigs that I had scheduled worth a lot of money, and all they offered me was barely enough for one flight?
This was not a cancelled flight! IT was THEIR fault! The flight was not cancelled and because she cancelled it after I made her double check three times, I missed out on the weekend of a life time..
PLEASE help. I deserve more than $210. What do I do?
My best friends wedding was this weekend. I was supposed to fly from Newark NJ to LAX on Virgin on Friday morning. Everyone's flights were getting cancelled and I called Thursday to speak with a representative and she stated that it was cancelled. I told her that online it was not cancelled however and she stated that was wrong.
We preceded to look for other flights but because of the snow story there were no other flights she could find on VA. I hung up sadly trying to look for my own way to get to LA for the weekend I was supposed to be a bridesmaid.
I then noticed the flight status had not changed at all. My flight was still scheduled. I then called VA back and spent hours on the phone where she said she would have to check the phone call where the person cancelled my flight -- after all that. She said I had an option to book a flight elsewhere and hope the airline would reimburse me.
I called first thing in the morning when "guest services" was open. They confirmed that YES they made a mistake and offered to find a flight THERE but I would still have to pay for the return flight ($147). The only option they had would get me to the wedding late and it was still not a sure thing, it could get cancelled. If I chose not to take the flight after the devastating news of missing my friends wedding....they would only offer me $100 + refund.
I missed work, I had 3 photography gigs in LA that weekend as well -- still nothing.
Since I booked the return flight on someone else's miles we could not get a hold of them to confirm and all was LOST, aside from getting me there late.
They preceded to only offer me $210. I missed my best friends wedding, took a day off of work, missed 3 photography gigs that I had scheduled worth a lot of money, and all they offered me was barely enough for one flight?
This was not a cancelled flight! IT was THEIR fault! The flight was not cancelled and because she cancelled it after I made her double check three times, I missed out on the weekend of a life time..
PLEASE help. I deserve more than $210. What do I do?
Feb 17, 2014, 7:24 pm
#2
Join Date: Sep 2006
Location: Teaneck, NJ
Programs: SPG Gold, HHonors Gold, IHG Platinum, Marriott Silver
Posts: 699
I'm curious what others think as well. I was at Newark on Thursday and a couple had been kicked off their United flight Wednesday night even though they had confirmed seats. They received $1300 credit on United. Ridiculous to me that Virgin can get away with this.
Feb 18, 2014, 6:38 am
#3
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
I'm not following the whole thing. Can you summarize:
What the agent canceled on the first call?
What you ended up flying?
How much was the original ticket?
How much was the new ticket?
What the agent canceled on the first call?
What you ended up flying?
How much was the original ticket?
How much was the new ticket?
Feb 18, 2014, 6:33 pm
#4
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
Virgin America is VX, fyi. Pet peeve.
You should be able to call back and have another agent fix it. At this point it seems you've missed the wedding, and other events. Know what you want, be polite, and be persistent.
You should be able to call back and have another agent fix it. At this point it seems you've missed the wedding, and other events. Know what you want, be polite, and be persistent.
Feb 22, 2014, 7:11 pm
#5
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
Please help.
My best friends wedding was this weekend. I was supposed to fly from Newark NJ to LAX on Virgin on Friday morning. Everyone's flights were getting cancelled and I called Thursday to speak with a representative and she stated that it was cancelled. I told her that online it was not cancelled however and she stated that was wrong.
We preceded to look for other flights but because of the snow story there were no other flights she could find on VA. I hung up sadly trying to look for my own way to get to LA for the weekend I was supposed to be a bridesmaid.
I then noticed the flight status had not changed at all. My flight was still scheduled. I then called VA back and spent hours on the phone where she said she would have to check the phone call where the person cancelled my flight -- after all that. She said I had an option to book a flight elsewhere and hope the airline would reimburse me.
I called first thing in the morning when "guest services" was open. They confirmed that YES they made a mistake and offered to find a flight THERE but I would still have to pay for the return flight ($147). The only option they had would get me to the wedding late and it was still not a sure thing, it could get cancelled. If I chose not to take the flight after the devastating news of missing my friends wedding....they would only offer me $100 + refund.
I missed work, I had 3 photography gigs in LA that weekend as well -- still nothing.
Since I booked the return flight on someone else's miles we could not get a hold of them to confirm and all was LOST, aside from getting me there late.
They preceded to only offer me $210. I missed my best friends wedding, took a day off of work, missed 3 photography gigs that I had scheduled worth a lot of money, and all they offered me was barely enough for one flight?
This was not a cancelled flight! IT was THEIR fault! The flight was not cancelled and because she cancelled it after I made her double check three times, I missed out on the weekend of a life time..
PLEASE help. I deserve more than $210. What do I do?
My best friends wedding was this weekend. I was supposed to fly from Newark NJ to LAX on Virgin on Friday morning. Everyone's flights were getting cancelled and I called Thursday to speak with a representative and she stated that it was cancelled. I told her that online it was not cancelled however and she stated that was wrong.
We preceded to look for other flights but because of the snow story there were no other flights she could find on VA. I hung up sadly trying to look for my own way to get to LA for the weekend I was supposed to be a bridesmaid.
I then noticed the flight status had not changed at all. My flight was still scheduled. I then called VA back and spent hours on the phone where she said she would have to check the phone call where the person cancelled my flight -- after all that. She said I had an option to book a flight elsewhere and hope the airline would reimburse me.
I called first thing in the morning when "guest services" was open. They confirmed that YES they made a mistake and offered to find a flight THERE but I would still have to pay for the return flight ($147). The only option they had would get me to the wedding late and it was still not a sure thing, it could get cancelled. If I chose not to take the flight after the devastating news of missing my friends wedding....they would only offer me $100 + refund.
I missed work, I had 3 photography gigs in LA that weekend as well -- still nothing.
Since I booked the return flight on someone else's miles we could not get a hold of them to confirm and all was LOST, aside from getting me there late.
They preceded to only offer me $210. I missed my best friends wedding, took a day off of work, missed 3 photography gigs that I had scheduled worth a lot of money, and all they offered me was barely enough for one flight?
This was not a cancelled flight! IT was THEIR fault! The flight was not cancelled and because she cancelled it after I made her double check three times, I missed out on the weekend of a life time..
PLEASE help. I deserve more than $210. What do I do?
You are in the position to negotiate since Virgin America admitted to their mistake. Ask for more and if you get less then fine but at least you can get what you want. Remember tell Virgin that they have to make lemons with lemonade to get you to your final destination.
Ask them to fly you in First Class Main Cabin Select etc or transfer your ticket to another carrier for a round trip ticket. Refuse to pay the $147 for the return ticket.
My point is Virgin America goofed and they must rebook you by law. If they refuse to do so then contact Chris Elliott or Conde Nast. You booked the ticket with your credit card so they should work with you especially since this is for an important event.
Write to the CEO ask for extra vouchers for your time off work. Tell them how much stress you are under and that your friend expected you to be there for the wedding. Explain that they must accommodate you on the ticketed routing no matter what the circumstances are. Keep escalating until your happy.
You missed the wedding thanks to Virgin America.
Try posting on their Twitter account as well. You are their customer and the airline relies on repeat business. Do not let them off easy on this one.
Please keep us posted.