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Old Dec 26, 10, 11:42 am   #1
 
Join Date: Sep 2006
Location: 64 miles North of SFO
Posts: 136
Flt 350 SFO-BOS Cancelled (12/26/10)

Checked website before heading to SFO Flt was cancelled Website last updated 12/ 25 8:00 am ?? yet, they gave me a seat assignment the night of the 25th.

Called the morning on the 26th, was on hold over two hours. (Gave them my number, per instructions, and still have not received a call back)

Drove to the airport, booked me on a 10 pm flight. Told me they cancelled my original flight because they didn't want their plane stranded in Boston. Why would they re book me on a flight they know they will have to cancel because of the blizzard hitting Boston tomorrow morning? Especially seeing how they don't answer their phones.

BW
Bwillis is offline   Reply With Quote
Old Dec 26, 10, 6:52 pm   #2
 
Join Date: May 2009
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At last count, there are 30 or more Virgin America flights cancelled. That's thousands of people trying to get someplace AND call in to the reservation center.
cringle is offline   Reply With Quote
Old Dec 26, 10, 9:39 pm   #3
 
Join Date: Jan 2007
Location: NYC
Posts: 109
Quote:
Originally Posted by cringle View Post
At last count, there are 30 or more Virgin America flights cancelled. That's thousands of people trying to get someplace AND call in to the reservation center.
Has anyone successfully gotten through to a human over the phone?



I left my number with the automated callback system nearly 10 hours ago. I've been on hold on a different line for hours. I can't find any other contact information.
rmannion is offline   Reply With Quote
Old Dec 27, 10, 2:56 am   #4
 
Join Date: Jan 2007
Location: NYC
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Long story short - I gave up and made the trek out to the airport to rebook (it gets more complicated, with the rebooked flight being cancelled shorty after, etc). However, I did finally get a callback from the first call I made, a mere 14 hours after requesting it!
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