I'm sure everyone here has a lot to rant about airline service these days. And I understand the difficulties the airlines are facing amidst the high fuel prices. But US Airways is by far the airline with the worst service I have experienced. I'm disappointed at how they charge for checked bags even for members with Star Alliance status. Not only that I was charged, they also lost my bag and took forever to deliver it. When I asked the CSR to direct my call to the airport baggage office, they refused to do it.
And who here is annoyed by their stingy act of charging $2 for a pop!?
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Quote:
Originally Posted by LTH
I'm sure everyone here has a lot to rant about airline service these days. And I understand the difficulties the airlines are facing amidst the high fuel prices. But US Airways is by far the airline with the worst service I have experienced. I'm disappointed at how they charge for checked bags even for members with Star Alliance status. Not only that I was charged, they also lost my bag and took forever to deliver it. When I asked the CSR to direct my call to the airport baggage office, they refused to do it.
And who here is annoyed by their stingy act of charging $2 for a pop!?
You had to pay a few feees (which all airlines are charging now) and had a problem with a lost bag (which all airlines loose bags) and that qualifies US as the worst airline??? I don't think so.
A few other comments:
*What Star Alliance status do you hold? They waive the fees for the first and second checked bags (assuming they arent oversized/overweight) if you have *S or *G status.
*US Airways has a central baggage office that handles baggage issues. They usually won't transfer you to a airport office as in many cases the office may not be staffed at the time of your call or in larger cities too busy to handle calls. US is not the only airline to handle baggage issues like this.
*The beverage issue has been discussed in other threads. They don't hide the fact that they charge for beverages so if you don't like it, fly an airline that will give you a free beverage. However don't be surprised if other airlines eventually follow suit.
I am a Star Alliance silver member. I just found out from their website that I should be exempt from the first luggage piece... This just further justifies it being the worst airline...for having incompetent airport agents who don't know the company rules.
I know other airlines are taking the same measures to cut costs, but I can't see how US is doing better in any area than the other airlines, I only see how they are doing worse.
You had to pay a few feees (which all airlines are charging now) and had a problem with a lost bag (which all airlines loose bags) and that qualifies US as the worst airline??? I don't think so.
A few other comments:
*What Star Alliance status do you hold? They waive the fees for the first and second checked bags (assuming they arent oversized/overweight) if you have *S or *G status.
*US Airways has a central baggage office that handles baggage issues. They usually won't transfer you to a airport office as in many cases the office may not be staffed at the time of your call or in larger cities too busy to handle calls. US is not the only airline to handle baggage issues like this.
*The beverage issue has been discussed in other threads. They don't hide the fact that they charge for beverages so if you don't like it, fly an airline that will give you a free beverage. However don't be surprised if other airlines eventually follow suit.
You sound remarkably like my kids when they were 5 and six years old...."well Johnny was doing it". Doesn't make right, smart or a good business practice, but then the sand fleas have proven time and time again they have no business acumen.
__________________ Those given something free will never appreciate it & will believe they are owed more demanding that it be given to them.
You had to pay a few feees (which all airlines are charging now) and had a problem with a lost bag (which all airlines loose bags) and that qualifies US as the worst airline??? I don't think so.
A few other comments:
*What Star Alliance status do you hold? They waive the fees for the first and second checked bags (assuming they arent oversized/overweight) if you have *S or *G status.
*US Airways has a central baggage office that handles baggage issues. They usually won't transfer you to a airport office as in many cases the office may not be staffed at the time of your call or in larger cities too busy to handle calls. US is not the only airline to handle baggage issues like this.
*The beverage issue has been discussed in other threads. They don't hide the fact that they charge for beverages so if you don't like it, fly an airline that will give you a free beverage. However don't be surprised if other airlines eventually follow suit.
From reading your previous posts, I see that you are always in favor of US whenever somebody complains. Do you work for them?
You had to pay a few feees (which all airlines are charging now).. .
You need to think outside the box, which in this case is US based airlines.
LH,OS,LO,LX,SQ,TG,OZ,BA,CX,QF,BD ..... the list goes on and on ... and none of them charge to check bags !
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Never argue with a fool - they will drag you down to their level, then beat you with experience.
I have a simple solution due what I just did on my vac fly another airline. Actually to get 2 extra hours sleep I used US on first segment to get 2 extra hours sleep. The service on US was no where near the other airline on which I received free drinks & Biscoffs
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I have to agree with flywaywaytoomuch on yet another fine example of bring the truth to all of us in regards to US Airways.
OP...You will see that your title will once again set off a whirlwind of comments stating that you are not being fair to US Airways and exaggerating the actual truth of the situation. So, for the sake of argument, lets say US isn't the WORST to make the US Airways Cheerleading Squad happy. While it may not be the worst, it is definitely in the bottom three of the worst domestic airlines in any aspect of the business! For this reason, your title should have been, “US Airways is ONE of the WORST airlines."
What is clear is that US Airways Management does not strive to be the best in any aspect of the industry. They have no interest in being a market leader and are perfectly content to be as bad as everyone else as long as they aren't the worst.
Now that is something for both the Management and Fans of US Airways to be oh so proud of. I can see the new slogan now; “Fly US Airways, we’re not the worst!”
I think people just get tired of the ease of the "spew spew, click" that permeates the world of forums in general. When one has a small number of post, it makes you wonder if the poster is a one hit wonder or someone who has a deep passion for the industry...which MOST here have. If anyone comes across as defending US, I say why not. Enough posters don't mind spewing about US once here and leaving. I guess it balances out. That's life on the web and one has to just either find common ground, defend, agree, or ignore.
Location: In quantum flux between Dillon, CO, USA (DEN) y Atlántida, Canelones, Uruguay (MVD)
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As someone who isn't a new poster at FT (though not a regular on the US board), I'll chime in with today's example of why US is the worst.
1. Gum-chewing goth-girl in the US T-shirt "uniform" leaning against the galley and chewing away as passengers were boarding at CLT. She was the lead FA. Chewed all the way through the F-cabin service. Short flight so I guess just one stick of gum lasted the whole way.
2. Was connecting into RDU via CLT with CLT-DEN on a US-code UA-metal flight. UA had a slight delay for mechanical at DEN so a UA GA kindly protected me on the later 6pm CLT-RDU in case I couldn't make the 4:20pm. Made it anyway, went to the US gate, got a new US-issued BP for the original flight because US doesn't like UA-issued BPs (why - it's not like US has scanners that work anyway?). Told the GA that I didn't need the 6pm space. She types furiously, I assume she's removed it.
Get home, check my email and reservations, and discover that at 6:40pm US canceled my 8/30 return legs on US and UA entirely, because I didn't board the flight on which I was "protected". Note that the concept of being protected on a later flight "just in case" is a standard in the industry for YEARS but only at US does this ALWAYS involve my later flights being canceled if I make the original flight. Did they miss the memo about what "protected" means in the industry when they were programming their auto-cancel-noshow routine? 2nd time this year.
20 minutes on phone with US to get the flights reinstated. Then a call to UA to get my seat assignment on the UA-operated leg reinstated.
Even on craptastic airlines like NW and UA, when I get protected on a later flight and don't need it, their systems don't kill the remaining legs, because somehow they know the difference between no-showing your original itinerary and no-showing an extra "protection" leg.
And this was after TELLING the US agent about it at the gate.
I am a Star Alliance silver member. I just found out from their website that I should be exempt from the first luggage piece... This just further justifies it being the worst airline...for having incompetent airport agents who don't know the company rules.
Welcome to FT!
The agent was definately wrong in charging you the checked baggage fee since you're a Star Silver. However, I think some of the responsibility for this lies in your hands a well. I am by no means defending US, the agent definately shoud have known better, but if you had known the rules prior to going to the airport all this could have been avoided by simply saying "I'm sorry I was under the impression from your website that Star Alliance Silver memebers are exempt from the baggage fees, can I speak to your supervisor?" That's just my humble opinion though and, of course, YMMV.
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Someday I'm going to stay, but not today...
"I'm sorry I was under the impression from your website that Star Alliance Silver memebers are exempt from the baggage fees, can I speak to your supervisor?"
Surely any world-class airline is able to train its own staff in procedures and systems, and ensure staff follow those procedures. Why should the customers provide this training? I don't have to teach the Starbucks barista how to make coffee, or have to argue and ask for a supervisor to get that coffee made.
Or do you think its a deliberate policy so customers who do not wish to get into a verbal stoush with 'customer service' agents will just pay up quietly?
If you have to ask ......
