Programs: US SP(GOOD RIDDANCE US), UA 3P, CO GE, MR Plat,
Posts: 1,097
Pretty normal day at DCA if you ask me......some of those agents are down right CRUEL to customers.......again, take a lesson of the crap Tempe lays down on its employees creating low morale and a hostile work environment.....completely unacceptable and I hope this woman reports it to the DOT........
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US SP 6/3076 UA 3P 30/8483 CO GE 51/65086
I proudly support Art234 for Talkboard '09
Programs: NW Million Air & Platinum - CO - UA - US - DL - WN
Posts: 1,110
It sounds typical of US to me! My opinion is that US front line employees have always had a 'better than thou' attitude. Of course therer are exceptions. That's why I stopped flying US except when absolutely necessary! There isn't enough space on the FT server for me to start telling US stories of employee attitude! Although I haven't spent a lot of time here on the US FT forum, I'm sure many / most of you know what I'm talking about.
I've seen some of that attitude at DCA also, but never heard arrest threats. This type of behavior seems to be the norm now at USAirways......and what's worse is that it is tolerated. Class A management you all have there....Dougie, get your head out of the bottle and at least make it look like you are trying to run an airline.....not run it into the ground.
I've seen some of that attitude at DCA also, but never heard arrest threats. This type of behavior seems to be the norm now at USAirways......and what's worse is that it is tolerated. Class A management you all have there....Dougie, get your head out of the bottle and at least make it look like you are trying to run an airline.....not run it into the ground.
Happened to me 3 weeks ago at DCA. The agent at special services said I was "belligerent" and actually picked up the phone and called security. Appropriately, the agent working that desk had the first name of a famous rat from the movies. Sadly, I think he was serious and I got the hell out of there.
Fortunately, the agent at the ticket counter had a more pleasant disposition.
I should probably add that I was in no way threatening nor belligerent, just trying to get home. It was the worst treatment I've ever suffered at the hands of an airline employee ever. Totally unwarranted and unjustified.
Quite a change from the days when DCA was home base and I knew virtually every agent there by name.
Programs: Marriott Plat, Hilton Diamond, EZ Pass, Amtrak Select+, US Silver
Posts: 1,838
Quote:
Originally Posted by Myrna Blyth
I, experienced traveler that I am, went to another gate and said I wanted to leave the next morning on the earliest shuttle. The somewhat-confused gate agent gave me a boarding pass for that plane.
Quote:
Originally Posted by Myrna Blyth
He looked at my boarding pass and told me it was no good. It didn’t, he said, have a ticket attached. Huh? But it was the boarding pass given me by the airline.
This part I don't understand. Why does she need the ticket attached for a new boarding pass? (The rest of the story...the parts about the bad attitudes...I understand [haven't necessarily experienced...but do understand])
When I was reading this, for some reason, I was expecting much more to the story. This type of *event* had happened to me on many occasions at DCA. But, I connect in PHL so this is the treatment du jour usually. Lately I've been driving since, last time, it took me about 10 hours for the 225 mile flight.
"Bad move"? If US cared what anyone thinks about them, from popes to columnists to you and me, they'd do things differently. US doesn't think at all about the consequences of its actions. This column won't cause a ripple back at HQ. US Airways is proving that an entire corporation can be mentally ill / sociopathic.
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Owing to heightened security you must comply with any crazy fake "regulation" we make up. Thank you sir.
...the agent working that desk had the first name of a famous rat from the movies.
You mean... the rat that got his buddies to attack Ernest Borgnine? I think I know the rat you mean.
Quote:
It was the worst treatment I've ever suffered at the hands of an airline employee ever. Totally unwarranted and unjustified.
I used to think enough episodes like this could / would hurt an airline. No longer. Management, employees and TSA alike have computed that no matter how irrational, cruel, harrassing, threatening, etc. they get, there is no penalty.
I would love to see a mass action against US Airways (or a couple of other airlines) by their customers -- a week-long boycott or something like it. But as most people just shrug, sigh and submit, nothing will happen. There is no penalty for abuse. Passengers just keep coming.
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Owing to heightened security you must comply with any crazy fake "regulation" we make up. Thank you sir.
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