What is typical turn around time for a reply from US Airways? I sent on Monday, no reply so far.
Why not be optimistic? Vaguely possible they are actually investigating. I have gotten the quickest responses when they could quickly quote back a rule to me.
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I'm neither optimistic nor pessimistic. I'm just curious on what kind of turnaround time other FTers have seen from the US Airways customer service department.
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Quote:
Originally Posted by oldsmoboi
I'm neither optimistic nor pessimistic. I'm just curious on what kind of turnaround time other FTers have seen from the US Airways customer service department.
I've had just a few complaints.
I always get a near-immediate email thanking me for sending, and I believe it contains a tracking number.
The actual follow-up usually takes 2 to 5 business days.
Have you received that initial email with the tracking number? If so, you could always call and check on the status.
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Sorry to hear about that but I don't completely agree with you. I have been Chairman for 3 years and I don't always get upgraded but I let the agents do their jobs and let the computers figure it out. If I am expecting an upgrade and I get trumped by someone last minute who has more butt in seat miles than me, oh well. It is the same thing as what happened to you. It's not like you had the boarding pass in hand or they asked you to move while you were already sitting in 1st. Deal with it, you are bottom of the food chain, quit gate hovering, leave the agents alone, and move over so 1st class passengers can board. Big deal, it is an hour flight, be happy they let you check 1 bag for free and board in zone 2...
Sorry to hear about that but I don't completely agree with you. I have been Chairman for 3 years and I don't always get upgraded but I let the agents do their jobs and let the computers figure it out. If I am expecting an upgrade and I get trumped by someone last minute who has more butt in seat miles than me, oh well. It is the same thing as what happened to you. It's not like you had the boarding pass in hand or they asked you to move while you were already sitting in 1st. Deal with it, you are bottom of the food chain, quit gate hovering, leave the agents alone, and move over so 1st class passengers can board. Big deal, it is an hour flight, be happy they let you check 1 bag for free and board in zone 2...
Ummm, you missed just about all of the facts here. This wasn't a case where a higher tiered Preferred got the last minute upgrade instead of the lower Silver Preferred member; it was the gate agent SELLING the gate upgrade to a passenger before all Preferred upgrades were processed. That is absolutely not the way it is supposed to happen.
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Quote:
Originally Posted by awaflyboy
Agents receive $5 for each GoFirst/GoEnvoy they sell.
Makes me wonder why I have not heard 'upgrade available' announcement on 2 flights I was on last week:
- DFW - PHL (lunch flight) - 2 seats left, 1 given to a deadheading F/A (who was not given a meal, so maybe flight was no catered full) - no announcement before boarding
- ORD - PHL - 2 seats left on A321 - one given to a military guy - no announcement before boarding
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Quote:
Originally Posted by geo1005
Ummm, you missed just about all of the facts here. This wasn't a case where a higher tiered Preferred got the last minute upgrade instead of the lower Silver Preferred member; it was the gate agent SELLING the gate upgrade to a passenger before all Preferred upgrades were processed. That is absolutely not the way it is supposed to happen.
Apparently, customer service disagrees with us on their stated policy. I did get a reply from them:
"Dear Mr. Oldsmoboi:
Thank you for contacting Customer Relations at US Airways regarding the challenges you have experienced in attempting to upgrade to first class. I apologize for your difficulty in obtaining these upgrades. We understand how important such upgrades are to our Preferred members. I could not pull up the link you sent. I called our Customer Service Department and they did state they would sell a seat before they would upgrade a Preferred member. I apologize for your frustration.
Although Customer Relations does not have the ability to change the manner in which upgrades are designated, your documented concern has been forwarded to the Dividend Miles Department for possible future changes.
We know you have many choices when it comes to traveling. Thank you for choosing US Airways.
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My reply to Cust Serv:
"Perhaps I mis-stated what happened. It wasn't that a first class seat was sold to a walk up customer, it is that a first class upgrade was offered to the general public over the PA system while I was still waiting in queue for an upgrade. An upgrade was sold to a non-preferred member when there were preferred members waiting to be upgraded. The link I sent you was from US Airways' website stating that what happened at the gate is contrary to published policy. If there are no preferred members to be upgraded, only then are gate agents suppose to offer paid upgrades to general public in coach class.
Thank you for looking into this further."
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