cedric

I have tried to use the new site - unsuccessfully - since it was first made available.

I get the following error each time after entering my travel details:

•The date you entered is either not valid or may not be in the proper format. Please check the date and re-enter as mm/dd/yyyy.

Of course, I selected the date from the pop-up calendar and can confirm that it displays properly in the field eg 06/12/2009.

I am in Canada and wonder if it is related to the different date standard that we use - eg my computer would be set to display the date above as 12/06/2009. That's a "regional" setting in Windows so it should haven't any impact but I am concerned that the US website is programmed incorrectly and will simply not function for anyone with a non-US regional setting.

AZ Travels the World

Partner award flights still show as all coach, no matter the class you're actually in.

Unlike the prior site, though, the fare class booked IS shown. That code tells you what class it's booked in. You'd think that if they could show the code, they could display the class it corresponds to.

AZ Travels the World

I'm pulling up two award reservations. Use the confirmation number to pull up one of them using "Manage Reservations" on the home page. I comes up, I see it (wrong class-of-service and all), print it.

Then go back to the home page and enter details for the second reservation, which is for a different passenger -- the first one comes up again. Refresh. Do it all again. First one comes up again. Third time the charm? . . . Nope. First one again.

God I hope they're not close to going live with this.

cedric

You know, I think you're onto something here. My trial dates were June 12th to June 17th which I picked directly off the calendar and then appeared as 06/12/2009 and 06/17/2009 in the input boxes on the website.

I decided instead to pick June 10th to June 12th on the calendar...
And I got flights back for October 6th to December 6th. Someone's going to definately get a nasty surprise if they are not paying attention.

I did some playing around on a few different computers at work and found that this behaviour is not controlled by the system setting but rather I now think that it's the language that Internet Explorer is set to. Even if the system settings are set to US (as all of our work computers are), if the primary language in IE is English (Canada) [en-ca] then the new website is mixing up the dates.

Extremely SLOPPY programming! US is soon going to get a bunch of Canadians showing up for flights on the wrong dates. Luckily this doesn't impact the English since they have their own website which works properly.

DCAorBust

I have something similar going on. Can't retrieve a reservation where I'm not the named passenger if I'm logged in as myself. Logging out seems to make it work. Maybe in your scenario it is forcing your DM# and the depart date resulting in the retrieval of your reservation, but not the other person.

AZ Travels the World

I just created this thread by moving posts into it from the thread discussing the new website. Let's now use this one to post specific bugs and problems. Hopefully the US web folks will read it.

jupper

lots of broken links to "regular" information, my guess is that content-wise they're still working out how to switch.

Some of the International subsites don't work (yet).

Some weird (CSS ?) quirks on pages when displaying in Opera, but most pages display fine and the JavaScript trickery works better when compared to the "old" site.

MrAndy1369

The new site never works for me. Every time I load it, it always spits a runtime error. Am I missing something here?

cblaisd

The "Request Missing Miles" link actually works off of the beta site (unlike, for me anyway, the regular site).

RIC Hokie

Are you using Google Chrome as your web browser? I have had the same issue, so I had to use Firefox to check it out. I did report it when it first happened to me.

MrAndy1369

RIC Hokie - nah, am using Firefox too. Tres strange.

wareagle98

I have noticed on 2 reservations now that I have had to change that it does not display the change correctly. In fact I have had a hard time to get it to pull up the details once it has been changed. Keeps telling me the date is wrong. I seem to be able to pull it up if I go to manage reservations from the main screen and only use my DM # and date. Very strange things once you change your reservation.

seanp7

I counted 17 US Air flags whooshing past when I clicked 'seat map' before the seat map finally loaded. When the seat was selected and it went back to the main page, the 'seat number' assignment took about another 15 seconds to load onto the itinerary. Slow........

While a bit unlike other 'bugs' mentioned here, I would still raise this as a Performance / Stress Testing defect/issue.

Sally4th

I just tried to book flights using the drop down cakendars for July and August and got:

"You cannot select a departure date prior to today’s date. Please change your selections."

Wonderful

jonk

i tried looking at the seat map for my itinerary that includes a change-of-gauge (but same flight number) and at least now i get an error message instead of just outright failure with no notification.

not sure if they are implementing error handling throughout the site or if they're actually working on this problem. (i can verify seat maps are indeed not down since i can view them for another itinerary with no problem.)