Looks like res migation could be delayed....
Feb 24, 2007, 8:34 am
#1
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Looks like res migation could be delayed....
US Airway, American West merger causes confusion
A Broward US Airways passenger got someone else's private flight information when she clicked on her frequent flier record -- sending the airline's techies scrambling to fix it.
By INA PAIVA CORDLE
[email protected]
''We've got our entire development team, which is supposed to be working hard on migrating our systems, pulled off and working on this,'' Danziger said Friday. ``And they are hoping they will have a solution to make an emergency change tonight -- otherwise over the weekend or Monday.''
http://www.miami.com/mld/miamiherald...s/16771238.htm
Looks like US has pulled BOTH members of the team to work on this issues.....
A Broward US Airways passenger got someone else's private flight information when she clicked on her frequent flier record -- sending the airline's techies scrambling to fix it.
By INA PAIVA CORDLE
[email protected]
''We've got our entire development team, which is supposed to be working hard on migrating our systems, pulled off and working on this,'' Danziger said Friday. ``And they are hoping they will have a solution to make an emergency change tonight -- otherwise over the weekend or Monday.''
http://www.miami.com/mld/miamiherald...s/16771238.htm
Looks like US has pulled BOTH members of the team to work on this issues.....
Feb 24, 2007, 9:12 am
#2
Join Date: Sep 2004
Programs: US Silver
Posts: 631
Just a second - the story says that this was because one system managed to duplicate the code of the other system. I thought one had all letter and the other one had letters and numbers. How on earth could something like that happen? (Note: I suppose this is a rhetorical question as this is USair we're talking about).
Feb 24, 2007, 9:19 am
#3
Join Date: Nov 2003
Location: AVL
Programs: AA EXP ; Cunard Plat
Posts: 4,211
Just kiddin'I've gotten used to the 2 systems co-existing, so any delay is not hurting me. Just hope the techies would take all the time they need to do a good job in merging the systems!
Feb 24, 2007, 9:34 am
#4
Join Date: Jun 2003
Location: Athens, WV, USA; a US cockroach long before it was in FFOCUS; now a lowly US5 for only the 2nd time in 20 years.
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''We've got our entire development team, which is supposed to be working hard on migrating our systems, pulled off and working on this,'' Danziger said Friday. ``And they are hoping they will have a solution to make an emergency change tonight -- otherwise over the weekend or Monday.''
Looks like US has pulled BOTH members of the team to work on this issues.....
Looks like US has pulled BOTH members of the team to work on this issues.....
Feb 24, 2007, 11:58 am
#5
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Feb 24, 2007, 3:15 pm
#6
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This is a little off the subject, I guess, but I just contacted US for the Shares PNR for a Sabre-booked, 037 ticketed reservation I have for 3/11-3/16, and there is not a Shares PNR. This is a trip to Jamaica, so goodness knows I do not want any reservations issues here! Any suggestions? I have the ticket number and Sabre PNR, copies of the reservation, receipt...
On topic, all of my website booked reservations have Shares PNRs and all have a combo of letters and numbers...
On topic, all of my website booked reservations have Shares PNRs and all have a combo of letters and numbers...
Feb 24, 2007, 5:30 pm
#8
Join Date: Aug 2005
Posts: 2,451
I hope they don't switch the dates. I'm flying 3/4 and 3/5 from LAX and want to be part of the events planned for the day. I have my brand new Sony HD SR-1 Camcorder and will be reporting the events. (if they let me film...) And I you all know where the videos will appear if there will be any. (Hint: look at sig)
That said, I wish them all the best w/ Rez Migration. I have been saying that to every agent I've spoken in the past few days.
(if they let me film...) And I you all know where the videos will appear if there will be any. (Hint: look at sig)That said, I wish them all the best w/ Rez Migration. I have been saying that to every agent I've spoken in the past few days.
Feb 25, 2007, 12:18 pm
#9
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Posts: 12,242
This is a little off the subject, I guess, but I just contacted US for the Shares PNR for a Sabre-booked, 037 ticketed reservation I have for 3/11-3/16, and there is not a Shares PNR. This is a trip to Jamaica, so goodness knows I do not want any reservations issues here! Any suggestions? I have the ticket number and Sabre PNR, copies of the reservation, receipt...
On topic, all of my website booked reservations have Shares PNRs and all have a combo of letters and numbers...
On topic, all of my website booked reservations have Shares PNRs and all have a combo of letters and numbers...
but anyway I asked the agent about this. After putting me on hold to talk with a supervisor she reported back that until the systems are merged they can't see the Shares PNR because Shares sees it as flights on a different airline. Her suggestion was to call back after the intergration was completed and have the agent pull it up via flight number who should be able to then give you a new confirmation number.
Their IT department does not inspire much confidence in their ability to actually pull this off.
Feb 25, 2007, 2:49 pm
#10
Join Date: Apr 2005
Location: PHX
Posts: 3,796
FWIW, completing the migration would seem to be the best way to keep this issue (two PNRs with the same ID) from happening.