Bump compensation
Jan 29, 2007, 7:54 pm
#1
Original Poster
Join Date: Oct 2001
Location: Metro DC area
Posts: 157
Bump compensation
Is there no latitude anymore/
Just the Zone 1/2/3 Roundtrip or the $off depending on Zone?
Was on a LAS-DCA trip last night, they needed 3 vols, they got only one. I asked if they were going to increase compensation to, say, 2-R/T vouchers and they said no, they'd deny boarding to the last two to check-in.
Just the Zone 1/2/3 Roundtrip or the $off depending on Zone?
Was on a LAS-DCA trip last night, they needed 3 vols, they got only one. I asked if they were going to increase compensation to, say, 2-R/T vouchers and they said no, they'd deny boarding to the last two to check-in.
Jan 30, 2007, 6:29 am
#2
Join Date: Jul 2006
Location: Philadelphia, PA
Programs: AA EXP
Posts: 509
everytime i've been around offers for VDB (and have taken them) Its always been the same....just a voucher (accompanied with hotel/FC on next flight if necessary). Ive never heard them up the offer...they just IVDB'd the people after that.
Jan 30, 2007, 6:38 am
#3
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
You can request a voucher that is like "US Airways dollars" towards a future purchased trip. They do not like to issue those, but if you are persistent, you may receive that instead. This type of voucher can be used towards a paid ticket with which you will earn Dividend Miles and segments. The roundtrip voucher functions like an award ticket (X class) and can be challenging to redeem.
Jan 30, 2007, 8:08 am
#4
Join Date: Apr 2006
Location: IND (via Bloomington)
Programs: NW Plat, Marriott Plat, PC Plat, HH Gold, US Gold
Posts: 106
The roundtrip vouchers are actually not too bad - they can be used to book into award classes _or_ converted to $200 off any fare. If you (can) plan ahead, you can get significantly more value with an award booking, or if the fare is under $200, or no award availability, you can take the $200 off (assuming you're buying more than one ticket if the fare is under $200 - I think it only applies to the fare, not taxes and fees).
Note, though, that these must be redeemed in person to a ticket agent (which in my case is ~2 hr round trip of driving). I was told they are going to go all electronic with the vouchers in the May timeframe (but it sounds like this may slip a bit).
jon
Note, though, that these must be redeemed in person to a ticket agent (which in my case is ~2 hr round trip of driving). I was told they are going to go all electronic with the vouchers in the May timeframe (but it sounds like this may slip a bit).
jon
Jan 30, 2007, 9:58 am
#5
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
The roundtrip vouchers are actually not too bad - they can be used to book into award classes _or_ converted to $200 off any fare. If you (can) plan ahead, you can get significantly more value with an award booking, or if the fare is under $200, or no award availability, you can take the $200 off (assuming you're buying more than one ticket if the fare is under $200 - I think it only applies to the fare, not taxes and fees).
Note, though, that these must be redeemed in person to a ticket agent (which in my case is ~2 hr round trip of driving). I was told they are going to go all electronic with the vouchers in the May timeframe (but it sounds like this may slip a bit).
jon
Note, though, that these must be redeemed in person to a ticket agent (which in my case is ~2 hr round trip of driving). I was told they are going to go all electronic with the vouchers in the May timeframe (but it sounds like this may slip a bit).
jon
Jan 30, 2007, 10:13 am
#6
Join Date: Mar 2005
Programs: US Silver Preferred
Posts: 133
haven't received one yet, but I'm pretty sure the new vouchers give the customer the choice of using it as a RTFC or $200 voucher. in essence, it's a single voucher that can be used for either of the two options.
Jan 30, 2007, 10:24 am
#7
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Jan 30, 2007, 11:05 am
#8
Join Date: Apr 2006
Location: IND (via Bloomington)
Programs: NW Plat, Marriott Plat, PC Plat, HH Gold, US Gold
Posts: 106
They ended up taking $100 off each of our fares (two people travelling), so you might still be able to use this if the fare is under $200 and you have multiple travellers.
Since you get to make the choice, you get to figure out how to get the most value out of it.
jon
Jan 30, 2007, 2:38 pm
#9
Join Date: Aug 2006
Location: PHX
Programs: IHG Platinum, Hertz Gold, National Emerald
Posts: 705
Here in PHX we have started issuing our RTC vouchers electronically (with the exception of the international gates which are unable to do so at this time).
Jan 30, 2007, 3:26 pm
#10
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
Saves me a 200 mile trip any time I want to use one... ^ ^
Jan 30, 2007, 3:30 pm
#11
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
One more note on the vouchers -
If you haven't seen them, US has printed up brochures describing VDB/IDB situations and exactly what the process is, compensation amounts, etc. It specifically highlights the ability to use the compensation as an award ticket in Region 1/2/3 or as a dollar-off value of $200/$300/$400, depending on where you are traveling to when bumped.
There are a ton of these pamphlets in PHX at the ticket counters - I assume they can be found at other US ticket counters...
I think BoeingBoy or one of the other US employees on here posted the name of the brochure earlier.
My point is I don't think you have to specifically request one type of compensation or another - you choose at the time of booking how you want to use it.
If you haven't seen them, US has printed up brochures describing VDB/IDB situations and exactly what the process is, compensation amounts, etc. It specifically highlights the ability to use the compensation as an award ticket in Region 1/2/3 or as a dollar-off value of $200/$300/$400, depending on where you are traveling to when bumped.
There are a ton of these pamphlets in PHX at the ticket counters - I assume they can be found at other US ticket counters...
I think BoeingBoy or one of the other US employees on here posted the name of the brochure earlier.
My point is I don't think you have to specifically request one type of compensation or another - you choose at the time of booking how you want to use it.
Jan 31, 2007, 3:21 pm
#12
Join Date: Sep 2006
Programs: US SP, DL SM
Posts: 6
Redeeming Vouchers
I recently booked a ticket using a voucher and opted to use the dollar amount ($300/Region 2) and had a similar experience to fielder777. No award tickets were available and I also wanted to be eligible for an upgrade and miles.
The total ticket came to $297.80 and the TA gave me a voucher for $2.20. While the small amount makes it useless since I will pay more to park at the airport or take the metro there; had I been able to find a cheaper flight I may have been able to get two round trips out of the one voucher.
Not sure if this a new policy or old, but it certainly makes me more likely to take a bump.
The total ticket came to $297.80 and the TA gave me a voucher for $2.20. While the small amount makes it useless since I will pay more to park at the airport or take the metro there; had I been able to find a cheaper flight I may have been able to get two round trips out of the one voucher.
Not sure if this a new policy or old, but it certainly makes me more likely to take a bump.
Feb 1, 2007, 7:36 am
#13
Original Poster
Join Date: Oct 2001
Location: Metro DC area
Posts: 157
This thread got a little off topic, the original question was, do they ever up the ante. The answer, which I've verified with several GAs since is NO. Just the single R/T voucher or $off depending on Region 1/2/3 of original booking and add-ons of meal vouchers and hotels if appropriate to the rebooking, sometimes in FC if available.
My last voucher was the new "Take Flight Certificate" which can be redeemed over the phone according to instructions on the certificate. No indication that it can be done online.
My last voucher was the new "Take Flight Certificate" which can be redeemed over the phone according to instructions on the certificate. No indication that it can be done online.