Last edit by: JDiver
WIKI POST: Using US Dividend Miles for oneworld Award Flights
As further details become available, please fill in this wikipost.
As further details become available, please fill in this wikipost.
N.B. Booking opportunities for new Dividend Miles awards of all kinds ended 11:59 PM Wednesday, 25 March 2015. Please continue using this thread for trips booked or in progress through 24 March 2016.
Changes on USDM oneworld award tickets
This is the only official statement about changing issued USDM award tickets:
If I need to make changes to a Dividend Miles award reservation, which programs rules will apply?
Minor changes such as date/time can be made provided seats are available without requiring a new award to be claimed. More substantive changes such as changes to stopovers or origin/destination may result in the need to reinstate the previously claimed Dividend Miles award, then claiming a new AAdvantage award under the existing AAdvantage program rules.
The old membership rules do 'generally' still appy to USDM tickets.
For awards ticketed / reticketed on 001- ticket stock, go to the AA Refunds site with your ticket number at hand (unsure if it works with 037- stock at this time)to:
- Print a receipt with ticket number (instead of Request a refund)
- See total fees, taxes, etc. attached to your ticket
- See applicable detailed fare rules
- Request a refund (may not be useful for awards)
- Some were able to change their ticket without beeing charged the USD 150.- changing fee.
- No chance to change a ticket after the first flight segment has been flown.
- ...
Old stuff
oneworld member airlines - airberlin, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines (Sibir), SriLankan Airlines, TAM Airlines, US Airways and their affiliates.
Award Chart for oneworld awards using US Dividend Miles:
http://shopping.usairways.com/en-US/...wardtravel.pdf
You can use the American Airlines, British Airways, JAL, or Qantas sites to search for oneworld award inventory. AA and QF also allows you to search for award inventory using a handy 30 day calendar view. However, availability on the calendar is dependent on site coverage (e.g. QF does not include JL or MH, AA does not include CX and others). Also, the calendar view may not be completely accurate on all partners, so use it as a guide but do not rely on it fully.
One of the easiest ways to search for oneworld availability is through the use of an outside tool such as Award Nexus, ExpertFlyer, KVS Tool, or The Wandering Aramean oneworld Search.
Award Nexus has a free community membership for flyertalk members, and award email alert with premium membership. ExpertFlyer has email alerts and direct GDS access to select oneworld award inventories, such as AA, QF, and US. ExpertFlyer can also search J class certificate upgrade inventory. With KVS Tool, you can search QF, BA, JL and CX's search engines, in addition to other alliances, on your PC (Mac / Linux with CrossOver). You can also set up an alert via The Wandering Aramean oneworld Search. This tool will automatically search on QF for your alert once per day with a free account and four times per day with a paid account.
N.B. With all of the above tools, it is best to search one segment at a time. Most oneworld search engines have difficulty marrying segments.
For route searching with itinerary information, use the interactive oneworld map and timetable.
For searching Intra-North America availability, the best tool is AA.com. Unlike the other oneworld engines, AA is pretty good at marrying segments, so you can search origin to destination.
Regarding availability, the strategy that has been most effective for people looking to book award travel on oneworld is to start searching right at 330 days prior to departure. This is generally when availability is at its best. After that, availability tends to be sporadic until starting 8 weeks prior to departure where some airlines open up availability, and will vary all the way up until the day of departure.
If you're having trouble finding availability, it may be best to look at alternate airports (JL, for example, serves SAN, YVR, and BOS, in addition to the larger markets of SFO, LAX, YYZ, ORD, and JFK).
(N.B. Although US was not adding fuel surcharges to awards, there are reports that they have started doing this for awards containing BA flights.) With the exception of BA & IB, no oneworld carriers require you to pay a fuel surcharge for awards. With BA, be aware that you may have to pay both a fuel surcharge as well as the UK Air Passenger Duty departure tax for intercontinental J and F flights out of UK. These fees vary with class of service and length of flight and are determined by BA; the Air Passenger Duty (see specific thread) is due for all UK departures not under 24 hour connecting flights. APD applies to coach tickets, too, but at a reduced rate. The fuel /YQ surcharge with IB is generally considered minimal.
Known Problems / Workaround:
- Dep 00:00AM : Some agents have difficulty finding flights leaving between midnight and 2 AM. This is because the US systems show it leaving the day before. If the agent cannot find it, please ask to look at the day before. > source <
- LA : Flights put on hold will be cancelled after 24h. Workaround: Issue the ticket immediately. > source <
- JL : US Rep cannot find available seats. Workaround: "Always have to remind Rep to open JL reservations on a new screen". > source <
- MH : US Rep cannot find awards in First Class. Workaround: First class needs to be booked in P-cl instead of Z-cl (as on most other OW carriers). > source < booking classes: > KVS <
- All : If you are booking outbound flights at the US Air 335 day window US Air will often allow you to put your reservation on a longer than 3 day hold to capture the return seats once they open up at T+335. There is a report of this for 30 days here, and FT user beofotch was successful in getting a 13 day hold here. Workaround: Huaca until you get an agent who is competent enough to do this. It may help to act naive and ask for your return flight on your preferred date even if it is after T+335 days. Once they get an error from the computer may be a good time to bring it up.
- ...
Fixed Problems:
- CX : US Rep cannot find seats on flight CX 645 HKG-DOH. Workaround: none so far, search for different routing/carrier (CMB/DXB/...?)... > source < > fixed <
> fixed < - CX : US Rep cannot find seats on flight CX 640 DOH-HKG. They admit, the flight exists, but are unable to book <source>. Workaround: none so far, search for different routing/carrier
> fixed < - BA/Comair : US rep could not see / or unable to book intra-South Africa flights in BA flight number operated by Comair despite AA treats Comair a full fledged oneworld member under BA, in the same context as KA under CX. Only one reported success booking - poster reported agent had trouble at first but on consulting a supervisor was told "where to look"; the agent did not give any further information. Most everyone else reported unable to book Comair flights.
> fixed < - IB : Flights will be cancelled after ticket issued. Workaround: None yet... > source <
> fixed <
LUS: USDM oneworld Award Bookings - (Closed to new bookings) [Master FAQ and Help]
#2416
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
Code:
KUL Kuala Lumpur Metro / Intl MY = KUL SZB [WMKK]
MEL Melbourne Metro / Tullamarine VI AU = MEL AVV [YMML]
SAT 25 Apr 2015 | 1 Seat
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
MH 149 KUL 00:50 MEL 10:25 CS1 YS2
MH 129 KUL 11:30 MEL 21:25 CS1 YS2
MH 147 KUL 21:15 MEL 07:10 +1 CS1 YS2
Code:
LHR London Heathrow UK [EGLL]
MEL Melbourne Metro / Tullamarine VI AU = MEL AVV [YMML]
SUN 26 Apr 2015 | 1 Seat
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
QF 10 LHR 13:30 MEL 20:55 +1 CS0 WS0 YS9
BA 107 LHR 12:50 DXB 22:45 CS0 WS0 YS9
-> QF 10 DXB 01:35 +1 MEL 20:55 +1 CS- WS- YS+
BA 11 LHR 20:00 SIN 15:50 +1 CS0 WS0 YS9
-> QF 36 SIN 21:05 +1 MEL 06:30 +2 CS- YS+
BA 15 LHR 21:35 SIN 17:30 +1 CS0 WS0 YS2
-> QF 36 SIN 21:05 +1 MEL 06:30 +2 CS- YS+
CX 252 LHR 12:30 HKG 06:55 +1 CS0 WS0 YS9
-> CX 163 HKG 10:35 +1 MEL 21:50 +1 CS- WS- YS+
#2417
Join Date: Sep 2012
Location: Bergen, Norway
Programs: AA PLT, CC Concierge, A3*G
Posts: 291
#2418
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,497
There is only 1 C Award Seat currently available on the MH flight and the QF flight no longer has any C/F Availability:
[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
Code:
KUL Kuala Lumpur Metro / Intl MY = KUL SZB [WMKK]
MEL Melbourne Metro / Tullamarine VI AU = MEL AVV [YMML]
SAT 25 Apr 2015 | 1 Seat
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
MH 149 KUL 00:50 MEL 10:25 CS1 YS2
MH 129 KUL 11:30 MEL 21:25 CS1 YS2
MH 147 KUL 21:15 MEL 07:10 +1 CS1 YS2
Code:
LHR London Heathrow UK [EGLL]
MEL Melbourne Metro / Tullamarine VI AU = MEL AVV [YMML]
SUN 26 Apr 2015 | 1 Seat
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
QF 10 LHR 13:30 MEL 20:55 +1 CS0 WS0 YS9
BA 107 LHR 12:50 DXB 22:45 CS0 WS0 YS9
-> QF 10 DXB 01:35 +1 MEL 20:55 +1 CS- WS- YS+
BA 11 LHR 20:00 SIN 15:50 +1 CS0 WS0 YS9
-> QF 36 SIN 21:05 +1 MEL 06:30 +2 CS- YS+
BA 15 LHR 21:35 SIN 17:30 +1 CS0 WS0 YS2
-> QF 36 SIN 21:05 +1 MEL 06:30 +2 CS- YS+
CX 252 LHR 12:30 HKG 06:55 +1 CS0 WS0 YS9
-> CX 163 HKG 10:35 +1 MEL 21:50 +1 CS- WS- YS+
#2419
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
Code:
DXB Dubai Metro / Dubai Intl AE = DXB DWC [OMDB] DOH Doha Hamad Intl QA [OTHH] WED 26 Nov 2014 | 1 Seat Carrier Flight From Depart To Arrive St Award Availability --------- ------ ---- -------- ---- -------- --- -- ------------------ QR 1015 DXB 00:30 DOH 00:40 FS0 CS/ YS9 QR 1003 DXB 05:30 DOH 05:40 FS4 CS/ YS0 QR 1033 DWC 06:25 DOH 06:30 FS0 CS/ YS9 QR 1005 DXB 07:30 DOH 07:40 FS4 CS/ YS9 QR 1029 DWC 08:55 DOH 09:00 FS4 CS/ YS9 QR 1025 DXB 09:30 DOH 09:45 FS4 CS/ YS9 QR 1001 DXB 11:30 DOH 11:40 FS4 CS/ YS9 QR 1007 DXB 12:30 DOH 12:40 FS3 CS/ YS9 QR 1023 DXB 13:30 DOH 13:35 FS3 CS/ YS9 QR 1011 DXB 15:30 DOH 15:40 FS0 CS6 YS9 QR 1017 DXB 16:30 DOH 16:40 FS1 CS/ YS9 QR 1013 DXB 18:30 DOH 18:40 FS0 CS/ YS9 QR 1031 DWC 19:50 DOH 19:55 FS2 CS/ YS9 QR 1009 DXB 20:30 DOH 20:40 FS0 CS/ YS9 QR 1027 DXB 21:30 DOH 21:35 FS2 CS6 YS9 QR 1019 DXB 22:30 DOH 22:40 FS4 CS/ YS9 QR 1035 DWC 23:40 DOH 23:45 FS4 CS/ YS9
Code:
DXB Dubai Metro / Dubai Intl AE = DXB DWC [OMDB] DOH Doha Hamad Intl QA [OTHH] WED 26 Nov 2014 | 1 Seat Carrier Flight From Depart To Arrive St Award Availability --------- ------ ---- -------- ---- -------- --- -- ------------------ QR 1015 DXB 00:30 DOH 00:40 0 FS- CS- YS+ QR 1003 DXB 05:30 DOH 05:40 0 FS+ CS- YS- QR 1033 DWC 06:25 DOH 06:30 0 FS- CS- YS+ QR 1005 DXB 07:30 DOH 07:40 0 FS+ CS- YS+ QR 1029 DWC 08:55 DOH 09:00 0 FS+ CS- YS+ QR 1025 DXB 09:30 DOH 09:45 0 FS+ CS- YS+ QR 1001 DXB 11:30 DOH 11:40 0 FS+ CS- YS+ QR 1007 DXB 12:30 DOH 12:40 0 FS+ CS- YS+ QR 1023 DXB 13:30 DOH 13:35 0 FS+ CS- YS+ QR 1011 DXB 15:30 DOH 15:40 0 FS- CS+ YS+ QR 1017 DXB 16:30 DOH 16:40 0 FS+ CS- YS+ QR 1013 DXB 18:30 DOH 18:40 0 FS- CS- YS+ QR 1031 DWC 19:50 DOH 19:55 0 FS+ CS- YS+ QR 1009 DXB 20:30 DOH 20:40 0 FS- CS- YS+ QR 1027 DXB 21:30 DOH 21:35 0 FS+ CS+ YS+ QR 1019 DXB 22:30 DOH 22:40 0 FS+ CS- YS+ QR 1035 DWC 23:40 DOH 23:45 0 FS+ CS- YS+
#2420
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,497
@KVS
Thanks for the help!
Thanks for the help!
#2421
Join Date: Sep 2004
Location: Romsey, UK
Programs: BA, UA
Posts: 748
I was wanting to cash in some of my DM balance in April/May next year on an LHR-DEL-HKG-LHR.
I had thought I may be able to do this as a LHR-HKG with stopover in DEL for 100k in F.
Called last night and had no issues finding availability on LHR-DEL in F on BA, and DEL-HKG in C (F not operated) on CX, but HKG-LHR was a struggle, and appears to be running into the same problem as pogonation encountered with the CX253.
BA and KVS both show availability on the CX253 on 5th May 2015 in F, but two agents on the US reservations line said they couldn't. They could see availability on the 255 on 4th May (but that's not really much good for me), and the 253 on 10th May (again, not much good for my dates).
So two questions...
Has anybody got more recent experience of this? As in getting availability for a DM redemption to match-up with what's showing on BA and KVS for the CX253?
And would my routing work anyway? i.e. LHR-DEL-HKG-LHR for 100k DM in F as the second agent I spoke with said it wouldn't as the DEL stopover made it invalid - stopovers needing to be in one of the airline's hub cities, i.e. LHR/LGW for BA or HKG for CX, which I must admit, was a new one on me!
#2422
Join Date: Mar 2014
Posts: 11
booking for trip HKG > CTS > HND/NRT > HND >HKG
Hi All. I bought some dividend miles 60k in total for business class intra asia travel when they had the 100% bonus special. Planning to go to Japan in December, but would like to know if this is possible. Want to go to Sapporo for 2 nights and then go to Tokyo and return from there with the dividend routing rules.
so essentially.
HKG > CTS > HND/NRT (Stopover) > HND > HKG
so HKG > CTS using cathay pacific
CTS > HND/NRT (Stop over) via Japan Airlines
HND > HKG using cathay pacific
I've heard you can't do stopovers with intra region travel.
If that's not possible, is it possible to do open jaw ticket going to sapporo, then use points separately to get to tokyo and return back to HKG from tokyo?
Thoughts and opinion appreciated.
so essentially.
HKG > CTS > HND/NRT (Stopover) > HND > HKG
so HKG > CTS using cathay pacific
CTS > HND/NRT (Stop over) via Japan Airlines
HND > HKG using cathay pacific
I've heard you can't do stopovers with intra region travel.
If that's not possible, is it possible to do open jaw ticket going to sapporo, then use points separately to get to tokyo and return back to HKG from tokyo?
Thoughts and opinion appreciated.
#2423
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,397
So two questions...
Has anybody got more recent experience of this? As in getting availability for a DM redemption to match-up with what's showing on BA and KVS for the CX253?
And would my routing work anyway? i.e. LHR-DEL-HKG-LHR for 100k DM in F as the second agent I spoke with said it wouldn't as the DEL stopover made it invalid - stopovers needing to be in one of the airline's hub cities, i.e. LHR/LGW for BA or HKG for CX, which I must admit, was a new one on me!
Stopovers are supposed to be in a hub city. You may be lucky enough to find an agent willing to overlook that, but generally speaking that's a rule they like to enforce.
#2424
Join Date: Sep 2004
Location: Romsey, UK
Programs: BA, UA
Posts: 748
I've had USDM unable to see what was showing on BA, CX and JL. Nothing you can really do about it. (The flip side was USDM found some availability that all three of those sites said didn't exist.)
Stopovers are supposed to be in a hub city. You may be lucky enough to find an agent willing to overlook that, but generally speaking that's a rule they like to enforce.
Stopovers are supposed to be in a hub city. You may be lucky enough to find an agent willing to overlook that, but generally speaking that's a rule they like to enforce.
#2425
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
There is actually no F Award Availability on that flight at the moment:
[KVS Availability Tool 7.6.0/Diamond - Awards/JL-OneWorld/US]
Code:
HKG Hong Kong Chek Lap Kok Intl HK [VHHH]
LHR London Heathrow UK [EGLL]
TUE 05 May 2015
Carrier Flight From Depart To Arrive A/C St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 255 HKG 00:35 LHR 06:20 77W 0 FS0 CS0 YS4
CX 257 HKG 09:15 LHR 15:05 77W 0 CS2 YS4
CX 239 HKG 12:25 LHR 18:10 77W 0 CS1 YS4
CX 253 HKG 14:35 LHR 20:30 77W 0 FS0 CS4 YS4
CX 251 HKG 23:55 LHR 05:40 +1 77W 0 FS0 CS0 YS0
#2426
Join Date: Mar 2011
Location: BOS
Programs: BA Gold, AA Platinum, SQ Gold, Marriott Titanium
Posts: 1,575
I have a itinerary involving QR40 (CDG-DOH) for next July, I was trying to change my reservation to a different date but just figured that QR40 doesn't show up in award search on BA anymore, neither are US reps able to find any availability in the flight in any class.
Anyone else having the same problem?
If yes, may be we need to add it to wiki?
Anyone else having the same problem?
If yes, may be we need to add it to wiki?
#2427
Join Date: Mar 2014
Posts: 11
booking intra asia travel dividend miles + stopover help
Hi All. I bought some dividend miles 60k in total for business class intra asia travel when they had the 100% bonus special. Planning to go to Japan in December, but would like to know if this is possible. Want to go to Sapporo for 2 nights and then go to Tokyo and return from there with the dividend routing rules.
so essentially.
HKG > CTS > HND/NRT (Stopover) > HND > HKG
so HKG > CTS using cathay pacific
CTS > HND/NRT (Stop over) via Japan Airlines
HND > HKG using cathay pacific
I've heard you can't do stopovers with intra region travel.
If that's not possible, is it possible to do open jaw ticket going to sapporo, then use points separately to get to tokyo and return back to HKG from tokyo?
Thoughts and opinion appreciated.
so essentially.
HKG > CTS > HND/NRT (Stopover) > HND > HKG
so HKG > CTS using cathay pacific
CTS > HND/NRT (Stop over) via Japan Airlines
HND > HKG using cathay pacific
I've heard you can't do stopovers with intra region travel.
If that's not possible, is it possible to do open jaw ticket going to sapporo, then use points separately to get to tokyo and return back to HKG from tokyo?
Thoughts and opinion appreciated.
#2428
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,920
US Airways dividend ffp awards are return only iirc
Have a look on the US DM web site. Have you tried to do a dummy booking on the web site?
Have a look on the US DM web site. Have you tried to do a dummy booking on the web site?
#2429
Join Date: Mar 2014
Posts: 11
yes you are right, its return which is fine im returning to HKG. you won't be able to book that for oneworld bookings. you have to call.
#2430
Join Date: Oct 2011
Posts: 3
Is it possible to change a dividend miles booking after the trip has begun? I know the official answer is No but am wondering if anyone has had any luck nonetheless.
My booking is DFW-CDG-CCU-DFW. I have already flown DFW-CCU; only the return trip is remaining. I want to change my departure dates on the way back.
My booking is DFW-CDG-CCU-DFW. I have already flown DFW-CCU; only the return trip is remaining. I want to change my departure dates on the way back.