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LUS: USDM oneworld Award Bookings - (Closed to new bookings) [Master FAQ and Help]

Old Mar 30, 2014, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
WIKI POST: Using US Dividend Miles for oneworld Award Flights
As further details become available, please fill in this wikipost.

N.B. Booking opportunities for new Dividend Miles awards of all kinds ended 11:59 PM Wednesday, 25 March 2015. Please continue using this thread for trips booked or in progress through 24 March 2016.

Changes on USDM oneworld award tickets

This is the only official statement about changing issued USDM award tickets:

If I need to make changes to a Dividend Miles award reservation, which programs rules will apply?


Minor changes such as date/time can be made provided seats are available without requiring a new award to be claimed. More substantive changes such as changes to stopovers or origin/destination may result in the need to reinstate the previously claimed Dividend Miles award, then claiming a new AAdvantage award under the existing AAdvantage program rules.
To make a change on a USDM ticket, you need to get an agent that is trained to use the US reservation system.
The old membership rules do 'generally' still appy to USDM tickets.

For awards ticketed / reticketed on 001- ticket stock, go to the AA Refunds site with your ticket number at hand (unsure if it works with 037- stock at this time)to:
  • Print a receipt with ticket number (instead of Request a refund)
  • See total fees, taxes, etc. attached to your ticket
  • See applicable detailed fare rules
  • Request a refund (may not be useful for awards)
(Go here to print in flight purchase receipts)
Some experiences about changes to tickets, reported by members:
  • Some were able to change their ticket without beeing charged the USD 150.- changing fee.
  • No chance to change a ticket after the first flight segment has been flown.
  • ...


Old stuff

oneworld member airlines - airberlin, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines (Sibir), SriLankan Airlines, TAM Airlines, US Airways and their affiliates.

Award Chart for oneworld awards using US Dividend Miles:
http://shopping.usairways.com/en-US/...wardtravel.pdf

You can use the American Airlines, British Airways, JAL, or Qantas sites to search for oneworld award inventory. AA and QF also allows you to search for award inventory using a handy 30 day calendar view. However, availability on the calendar is dependent on site coverage (e.g. QF does not include JL or MH, AA does not include CX and others). Also, the calendar view may not be completely accurate on all partners, so use it as a guide but do not rely on it fully.

One of the easiest ways to search for oneworld availability is through the use of an outside tool such as Award Nexus, ExpertFlyer, KVS Tool, or The Wandering Aramean oneworld Search.

Award Nexus has a free community membership for flyertalk members, and award email alert with premium membership. ExpertFlyer has email alerts and direct GDS access to select oneworld award inventories, such as AA, QF, and US. ExpertFlyer can also search J class certificate upgrade inventory. With KVS Tool, you can search QF, BA, JL and CX's search engines, in addition to other alliances, on your PC (Mac / Linux with CrossOver). You can also set up an alert via The Wandering Aramean oneworld Search. This tool will automatically search on QF for your alert once per day with a free account and four times per day with a paid account.

N.B. With all of the above tools, it is best to search one segment at a time. Most oneworld search engines have difficulty marrying segments.

For route searching with itinerary information, use the interactive oneworld map and timetable.

For searching Intra-North America availability, the best tool is AA.com. Unlike the other oneworld engines, AA is pretty good at marrying segments, so you can search origin to destination.

Regarding availability, the strategy that has been most effective for people looking to book award travel on oneworld is to start searching right at 330 days prior to departure. This is generally when availability is at its best. After that, availability tends to be sporadic until starting 8 weeks prior to departure where some airlines open up availability, and will vary all the way up until the day of departure.

If you're having trouble finding availability, it may be best to look at alternate airports (JL, for example, serves SAN, YVR, and BOS, in addition to the larger markets of SFO, LAX, YYZ, ORD, and JFK).

(N.B. Although US was not adding fuel surcharges to awards, there are reports that they have started doing this for awards containing BA flights.) With the exception of BA & IB, no oneworld carriers require you to pay a fuel surcharge for awards. With BA, be aware that you may have to pay both a fuel surcharge as well as the UK Air Passenger Duty departure tax for intercontinental J and F flights out of UK. These fees vary with class of service and length of flight and are determined by BA; the Air Passenger Duty (see specific thread) is due for all UK departures not under 24 hour connecting flights. APD applies to coach tickets, too, but at a reduced rate. The fuel /YQ surcharge with IB is generally considered minimal.

Known Problems / Workaround:
  • Dep 00:00AM : Some agents have difficulty finding flights leaving between midnight and 2 AM. This is because the US systems show it leaving the day before. If the agent cannot find it, please ask to look at the day before. > source <
  • LA : Flights put on hold will be cancelled after 24h. Workaround: Issue the ticket immediately. > source <
  • JL : US Rep cannot find available seats. Workaround: "Always have to remind Rep to open JL reservations on a new screen". > source <
  • MH : US Rep cannot find awards in First Class. Workaround: First class needs to be booked in P-cl instead of Z-cl (as on most other OW carriers). > source < booking classes: > KVS <
  • All : If you are booking outbound flights at the US Air 335 day window US Air will often allow you to put your reservation on a longer than 3 day hold to capture the return seats once they open up at T+335. There is a report of this for 30 days here, and FT user beofotch was successful in getting a 13 day hold here. Workaround: Huaca until you get an agent who is competent enough to do this. It may help to act naive and ask for your return flight on your preferred date even if it is after T+335 days. Once they get an error from the computer may be a good time to bring it up.
  • ...

Fixed Problems:
  • CX : US Rep cannot find seats on flight CX 645 HKG-DOH. Workaround: none so far, search for different routing/carrier (CMB/DXB/...?)... > source < > fixed <
    > fixed <
  • CX : US Rep cannot find seats on flight CX 640 DOH-HKG. They admit, the flight exists, but are unable to book <source>. Workaround: none so far, search for different routing/carrier
    > fixed <
  • BA/Comair : US rep could not see / or unable to book intra-South Africa flights in BA flight number operated by Comair despite AA treats Comair a full fledged oneworld member under BA, in the same context as KA under CX. Only one reported success booking - poster reported agent had trouble at first but on consulting a supervisor was told "where to look"; the agent did not give any further information. Most everyone else reported unable to book Comair flights.
    > fixed <
  • IB : Flights will be cancelled after ticket issued. Workaround: None yet... > source <
    > fixed <
Print Wikipost

LUS: USDM oneworld Award Bookings - (Closed to new bookings) [Master FAQ and Help]

Old Oct 30, 2014, 3:32 pm
  #2416  
KVS
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Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
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Originally Posted by travelislife
Thanks for having a look, they would be good options but as per my post I need 2 seats and don't those flights are available for 2, or am I reading it wrong?
There is only 1 C Award Seat currently available on the MH flight and the QF flight no longer has any C/F Availability:

[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
Code:
KUL  Kuala Lumpur Metro / Intl MY = KUL SZB [WMKK]
MEL  Melbourne Metro / Tullamarine VI AU = MEL AVV [YMML]
SAT  25 Apr 2015 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
MH         149     KUL   00:50     MEL   10:25              CS1  YS2
MH         129     KUL   11:30     MEL   21:25              CS1  YS2
MH         147     KUL   21:15     MEL   07:10 +1           CS1  YS2
[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
Code:
LHR  London Heathrow UK [EGLL]
MEL  Melbourne Metro / Tullamarine VI AU = MEL AVV [YMML]
SUN  26 Apr 2015 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
QF         10      LHR   13:30     MEL   20:55 +1           CS0  WS0  YS9
BA         107     LHR   12:50     DXB   22:45              CS0  WS0  YS9
 -> QF     10      DXB   01:35 +1  MEL   20:55 +1           CS-  WS-  YS+
BA         11      LHR   20:00     SIN   15:50 +1           CS0  WS0  YS9
 -> QF     36      SIN   21:05 +1  MEL   06:30 +2           CS-  YS+
BA         15      LHR   21:35     SIN   17:30 +1           CS0  WS0  YS2
 -> QF     36      SIN   21:05 +1  MEL   06:30 +2           CS-  YS+
CX         252     LHR   12:30     HKG   06:55 +1           CS0  WS0  YS9
 -> CX     163     HKG   10:35 +1  MEL   21:50 +1           CS-  WS-  YS+
KVS is offline  
Old Oct 30, 2014, 5:23 pm
  #2417  
 
Join Date: Sep 2012
Location: Bergen, Norway
Programs: AA PLT, CC Concierge, A3*G
Posts: 291
Originally Posted by Peppep
b) Keep the booking as is. Bring the original confirmation at check-in, claim that I wasn't notified about any changes, ask to be rebooked into F on another carrier. Politely escalate to station manager if necessary. Could this work?
Originally Posted by Dave Noble
(b) I am pretty sure will not work at all

(a) If there is no availability, then you will likely be out of luck ; if you can get rebooked onto a BA flight, then pretty sure that you will be assessed the curent fees
B worked, the supervisor at check-in rebooked me back in First on the next flight two hours later. He even tried booking me on AAs direct flight to EZE, unfortunately the system wouldn't let him.
Peppep is offline  
Old Oct 30, 2014, 11:29 pm
  #2418  
 
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,497
Originally Posted by KVS
There is only 1 C Award Seat currently available on the MH flight and the QF flight no longer has any C/F Availability:

[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
Code:
KUL  Kuala Lumpur Metro / Intl MY = KUL SZB [WMKK]
MEL  Melbourne Metro / Tullamarine VI AU = MEL AVV [YMML]
SAT  25 Apr 2015 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
MH         149     KUL   00:50     MEL   10:25              CS1  YS2
MH         129     KUL   11:30     MEL   21:25              CS1  YS2
MH         147     KUL   21:15     MEL   07:10 +1           CS1  YS2
[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
Code:
LHR  London Heathrow UK [EGLL]
MEL  Melbourne Metro / Tullamarine VI AU = MEL AVV [YMML]
SUN  26 Apr 2015 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
QF         10      LHR   13:30     MEL   20:55 +1           CS0  WS0  YS9
BA         107     LHR   12:50     DXB   22:45              CS0  WS0  YS9
 -> QF     10      DXB   01:35 +1  MEL   20:55 +1           CS-  WS-  YS+
BA         11      LHR   20:00     SIN   15:50 +1           CS0  WS0  YS9
 -> QF     36      SIN   21:05 +1  MEL   06:30 +2           CS-  YS+
BA         15      LHR   21:35     SIN   17:30 +1           CS0  WS0  YS2
 -> QF     36      SIN   21:05 +1  MEL   06:30 +2           CS-  YS+
CX         252     LHR   12:30     HKG   06:55 +1           CS0  WS0  YS9
 -> CX     163     HKG   10:35 +1  MEL   21:50 +1           CS-  WS-  YS+
Hi KVS, can you check the award availability for qr on dxb-doh on nov26? BA shows seats are available but errors out when I try to select these flights.
mediator is offline  
Old Oct 31, 2014, 9:52 am
  #2419  
KVS
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Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
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Originally Posted by mediator
Hi KVS, can you check the award availability for qr on dxb-doh on nov26? BA shows seats are available but errors out when I try to select these flights.
There are plenty of Award Seats available:

[KVS Availability Tool 7.5.2/Diamond - Awards/BA-OneWorld]
Code:
DXB  Dubai Metro / Dubai Intl AE = DXB DWC [OMDB]
DOH  Doha Hamad Intl QA [OTHH]
WED  26 Nov 2014 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
QR         1015    DXB   00:30     DOH   00:40              FS0  CS/  YS9
QR         1003    DXB   05:30     DOH   05:40              FS4  CS/  YS0
QR         1033    DWC   06:25     DOH   06:30              FS0  CS/  YS9
QR         1005    DXB   07:30     DOH   07:40              FS4  CS/  YS9
QR         1029    DWC   08:55     DOH   09:00              FS4  CS/  YS9
QR         1025    DXB   09:30     DOH   09:45              FS4  CS/  YS9
QR         1001    DXB   11:30     DOH   11:40              FS4  CS/  YS9
QR         1007    DXB   12:30     DOH   12:40              FS3  CS/  YS9
QR         1023    DXB   13:30     DOH   13:35              FS3  CS/  YS9
QR         1011    DXB   15:30     DOH   15:40              FS0  CS6  YS9
QR         1017    DXB   16:30     DOH   16:40              FS1  CS/  YS9
QR         1013    DXB   18:30     DOH   18:40              FS0  CS/  YS9
QR         1031    DWC   19:50     DOH   19:55              FS2  CS/  YS9
QR         1009    DXB   20:30     DOH   20:40              FS0  CS/  YS9
QR         1027    DXB   21:30     DOH   21:35              FS2  CS6  YS9
QR         1019    DXB   22:30     DOH   22:40              FS4  CS/  YS9
QR         1035    DWC   23:40     DOH   23:45              FS4  CS/  YS9
[KVS Availability Tool 7.5.2/Diamond - Awards/OneWorld/AU-QFA-SP]
Code:
DXB  Dubai Metro / Dubai Intl AE = DXB DWC [OMDB]
DOH  Doha Hamad Intl QA [OTHH]
WED  26 Nov 2014 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
QR         1015    DXB   00:30     DOH   00:40          0   FS-  CS-  YS+
QR         1003    DXB   05:30     DOH   05:40          0   FS+  CS-  YS-
QR         1033    DWC   06:25     DOH   06:30          0   FS-  CS-  YS+
QR         1005    DXB   07:30     DOH   07:40          0   FS+  CS-  YS+
QR         1029    DWC   08:55     DOH   09:00          0   FS+  CS-  YS+
QR         1025    DXB   09:30     DOH   09:45          0   FS+  CS-  YS+
QR         1001    DXB   11:30     DOH   11:40          0   FS+  CS-  YS+
QR         1007    DXB   12:30     DOH   12:40          0   FS+  CS-  YS+
QR         1023    DXB   13:30     DOH   13:35          0   FS+  CS-  YS+
QR         1011    DXB   15:30     DOH   15:40          0   FS-  CS+  YS+
QR         1017    DXB   16:30     DOH   16:40          0   FS+  CS-  YS+
QR         1013    DXB   18:30     DOH   18:40          0   FS-  CS-  YS+
QR         1031    DWC   19:50     DOH   19:55          0   FS+  CS-  YS+
QR         1009    DXB   20:30     DOH   20:40          0   FS-  CS-  YS+
QR         1027    DXB   21:30     DOH   21:35          0   FS+  CS+  YS+
QR         1019    DXB   22:30     DOH   22:40          0   FS+  CS-  YS+
QR         1035    DWC   23:40     DOH   23:45          0   FS+  CS-  YS+
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Old Oct 31, 2014, 10:39 am
  #2420  
 
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,497
@KVS
Thanks for the help!
mediator is offline  
Old Nov 2, 2014, 1:58 am
  #2421  
 
Join Date: Sep 2004
Location: Romsey, UK
Programs: BA, UA
Posts: 748
Originally Posted by pogonation
CX253 was the same flight I was having no luck with as well. Eventually gave up after multiple times trying and booked HKG-MXP-LHR instead.
Looking for a bit of advice as this is my first time on the US board(!) given I've not flown US for a long time...

I was wanting to cash in some of my DM balance in April/May next year on an LHR-DEL-HKG-LHR.

I had thought I may be able to do this as a LHR-HKG with stopover in DEL for 100k in F.

Called last night and had no issues finding availability on LHR-DEL in F on BA, and DEL-HKG in C (F not operated) on CX, but HKG-LHR was a struggle, and appears to be running into the same problem as pogonation encountered with the CX253.

BA and KVS both show availability on the CX253 on 5th May 2015 in F, but two agents on the US reservations line said they couldn't. They could see availability on the 255 on 4th May (but that's not really much good for me), and the 253 on 10th May (again, not much good for my dates).

So two questions...

Has anybody got more recent experience of this? As in getting availability for a DM redemption to match-up with what's showing on BA and KVS for the CX253?

And would my routing work anyway? i.e. LHR-DEL-HKG-LHR for 100k DM in F as the second agent I spoke with said it wouldn't as the DEL stopover made it invalid - stopovers needing to be in one of the airline's hub cities, i.e. LHR/LGW for BA or HKG for CX, which I must admit, was a new one on me!
Funster is offline  
Old Nov 2, 2014, 3:26 am
  #2422  
 
Join Date: Mar 2014
Posts: 11
booking for trip HKG > CTS > HND/NRT > HND >HKG

Hi All. I bought some dividend miles 60k in total for business class intra asia travel when they had the 100% bonus special. Planning to go to Japan in December, but would like to know if this is possible. Want to go to Sapporo for 2 nights and then go to Tokyo and return from there with the dividend routing rules.

so essentially.

HKG > CTS > HND/NRT (Stopover) > HND > HKG

so HKG > CTS using cathay pacific
CTS > HND/NRT (Stop over) via Japan Airlines

HND > HKG using cathay pacific

I've heard you can't do stopovers with intra region travel.

If that's not possible, is it possible to do open jaw ticket going to sapporo, then use points separately to get to tokyo and return back to HKG from tokyo?

Thoughts and opinion appreciated.
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Old Nov 2, 2014, 3:42 am
  #2423  
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Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,397
Originally Posted by Funster

So two questions...

Has anybody got more recent experience of this? As in getting availability for a DM redemption to match-up with what's showing on BA and KVS for the CX253?

And would my routing work anyway? i.e. LHR-DEL-HKG-LHR for 100k DM in F as the second agent I spoke with said it wouldn't as the DEL stopover made it invalid - stopovers needing to be in one of the airline's hub cities, i.e. LHR/LGW for BA or HKG for CX, which I must admit, was a new one on me!
I've had USDM unable to see what was showing on BA, CX and JL. Nothing you can really do about it. (The flip side was USDM found some availability that all three of those sites said didn't exist.)

Stopovers are supposed to be in a hub city. You may be lucky enough to find an agent willing to overlook that, but generally speaking that's a rule they like to enforce.
LHR/MEL/Europe FF is offline  
Old Nov 2, 2014, 12:14 pm
  #2424  
 
Join Date: Sep 2004
Location: Romsey, UK
Programs: BA, UA
Posts: 748
Originally Posted by LHR/MEL/Europe FF
I've had USDM unable to see what was showing on BA, CX and JL. Nothing you can really do about it. (The flip side was USDM found some availability that all three of those sites said didn't exist.)

Stopovers are supposed to be in a hub city. You may be lucky enough to find an agent willing to overlook that, but generally speaking that's a rule they like to enforce.
Thanks for the advice. In the end I decided to leave my DM stash untouched and cashed in Avios instead as I could get the itinerary originally planned. Will need to find another use for the DM pile.
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Old Nov 2, 2014, 12:28 pm
  #2425  
KVS
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Originally Posted by Funster
BA and KVS both show availability on the CX253 on 5th May 2015 in F, but two agents on the US reservations line said they couldn't.
As noted in the KVS Tool User Guide at http://Help.KVSTool.com/#CX, the [Awards/JL-OneWorld] Method is the most authoritative for OneWorld partner redemptions on CX.

There is actually no F Award Availability on that flight at the moment:

[KVS Availability Tool 7.6.0/Diamond - Awards/JL-OneWorld/US]
Code:
HKG  Hong Kong Chek Lap Kok Intl HK [VHHH]
LHR  London Heathrow UK [EGLL]
TUE  05 May 2015

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
CX         255     HKG   00:35     LHR   06:20     77W  0   FS0  CS0  YS4
CX         257     HKG   09:15     LHR   15:05     77W  0   CS2  YS4
CX         239     HKG   12:25     LHR   18:10     77W  0   CS1  YS4
CX         253     HKG   14:35     LHR   20:30     77W  0   FS0  CS4  YS4
CX         251     HKG   23:55     LHR   05:40 +1  77W  0   FS0  CS0  YS0
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Old Nov 2, 2014, 4:50 pm
  #2426  
 
Join Date: Mar 2011
Location: BOS
Programs: BA Gold, AA Platinum, SQ Gold, Marriott Titanium
Posts: 1,575
I have a itinerary involving QR40 (CDG-DOH) for next July, I was trying to change my reservation to a different date but just figured that QR40 doesn't show up in award search on BA anymore, neither are US reps able to find any availability in the flight in any class.

Anyone else having the same problem?

If yes, may be we need to add it to wiki?
vishalgupta22 is offline  
Old Nov 3, 2014, 12:26 am
  #2427  
 
Join Date: Mar 2014
Posts: 11
booking intra asia travel dividend miles + stopover help

Hi All. I bought some dividend miles 60k in total for business class intra asia travel when they had the 100% bonus special. Planning to go to Japan in December, but would like to know if this is possible. Want to go to Sapporo for 2 nights and then go to Tokyo and return from there with the dividend routing rules.

so essentially.

HKG > CTS > HND/NRT (Stopover) > HND > HKG

so HKG > CTS using cathay pacific
CTS > HND/NRT (Stop over) via Japan Airlines

HND > HKG using cathay pacific

I've heard you can't do stopovers with intra region travel.

If that's not possible, is it possible to do open jaw ticket going to sapporo, then use points separately to get to tokyo and return back to HKG from tokyo?

Thoughts and opinion appreciated.
stevoplaystation is offline  
Old Nov 3, 2014, 12:31 am
  #2428  
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Join Date: Apr 2001
Location: MEL CHC
Posts: 20,920
US Airways dividend ffp awards are return only iirc
Have a look on the US DM web site. Have you tried to do a dummy booking on the web site?
Mwenenzi is offline  
Old Nov 3, 2014, 1:07 am
  #2429  
 
Join Date: Mar 2014
Posts: 11
Originally Posted by Mwenenzi
US Airways dividend ffp awards are return only iirc
Have a look on the US DM web site. Have you tried to do a dummy booking on the web site?
yes you are right, its return which is fine im returning to HKG. you won't be able to book that for oneworld bookings. you have to call.
stevoplaystation is offline  
Old Nov 3, 2014, 1:53 am
  #2430  
 
Join Date: Oct 2011
Posts: 3
Is it possible to change a dividend miles booking after the trip has begun? I know the official answer is No but am wondering if anyone has had any luck nonetheless.

My booking is DFW-CDG-CCU-DFW. I have already flown DFW-CCU; only the return trip is remaining. I want to change my departure dates on the way back.
dagamayank is offline  

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