Baggage overcharge or BAU?
#1
Original Poster
Join Date: Dec 2011
Location: SEA
Programs: BA Gold, Hyatt Glob, MR Plat, HH Diamond, IHG Amb
Posts: 443
Baggage overcharge or BAU?
Last month I purchased a mixed-carrier itinerary that went SFO-LAX-SVO-TAS. The SFO-LAX segment was US operated by UA, the rest was SU. Before the flight I called up US Airways to check on the baggage policies for such an itinerary and was told that the overwater carrier rules apply, even to domestic flights, i.e. the baggage allowance and the fees are determined by SU.
I had 2 bags to check in, and n the morning of the flight when I checked in at the United counter, the agent said I have to pay $100 for the second bag, according to US Airways baggage policy. The Aeroflot fee is only $50 for the second bag. Due to baggage cutoff window, I decided not to argue at the time and paid the higher fee, then followed up with United, who reiterated that the US Airways baggage policy applied, and not Aeroflots.
Where can I seek clarification on this? US agent told me one thing, UA tells me another..
I had 2 bags to check in, and n the morning of the flight when I checked in at the United counter, the agent said I have to pay $100 for the second bag, according to US Airways baggage policy. The Aeroflot fee is only $50 for the second bag. Due to baggage cutoff window, I decided not to argue at the time and paid the higher fee, then followed up with United, who reiterated that the US Airways baggage policy applied, and not Aeroflots.
Where can I seek clarification on this? US agent told me one thing, UA tells me another..
#2
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,020
Last month I purchased a mixed-carrier itinerary that went SFO-LAX-SVO-TAS. The SFO-LAX segment was US operated by UA, the rest was SU. Before the flight I called up US Airways to check on the baggage policies for such an itinerary and was told that the overwater carrier rules apply, even to domestic flights, i.e. the baggage allowance and the fees are determined by SU.
I had 2 bags to check in, and n the morning of the flight when I checked in at the United counter, the agent said I have to pay $100 for the second bag, according to US Airways baggage policy. The Aeroflot fee is only $50 for the second bag. Due to baggage cutoff window, I decided not to argue at the time and paid the higher fee, then followed up with United, who reiterated that the US Airways baggage policy applied, and not Aeroflots.
Where can I seek clarification on this? US agent told me one thing, UA tells me another..
I had 2 bags to check in, and n the morning of the flight when I checked in at the United counter, the agent said I have to pay $100 for the second bag, according to US Airways baggage policy. The Aeroflot fee is only $50 for the second bag. Due to baggage cutoff window, I decided not to argue at the time and paid the higher fee, then followed up with United, who reiterated that the US Airways baggage policy applied, and not Aeroflots.
Where can I seek clarification on this? US agent told me one thing, UA tells me another..
#3
Join Date: Jan 2012
Location: BGM/ PHL
Programs: US (Silver, *A Silver), AA, Starbucks (Gold)
Posts: 2,242
I thought the originating carrier determined the baggage policies/ fees?
#4
Join Date: Jul 2010
Location: DCA
Programs: AA-Gold 0.425MM), AS MVP Gold, National EE, Marriott Titanium (LT-G), UA Silver
Posts: 1,136
#5
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,433
According to United's baggage page: "If your trip is marketed by a carrier other than United, that carrier’s policies apply." So it's the originating marketing carrier, not the originating operating carrier. In this case, it's US-marketed, so US baggage policies apply. (This is in accordance with US DOT regulations.)