2012 Changes to MoveUp Program [master thread]
#391
Join Date: Jul 2000
Location: ATL/TPA
Programs: Hilton Diamond, Lifetime Marriott Gold, Hyatt Discoverist, Avis President's Club
Posts: 362
Standby (on US) does not apply when the flights are more than 6 hours apart ...
Since Standby is linked to MoveUp, and MoveUp can only be done at airport, I'm assuming Standby can only be done at airport.
Since Standby is linked to MoveUp, and MoveUp can only be done at airport, I'm assuming Standby can only be done at airport.
#392
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
The usual way around this is the "double MoveUp" but it's not a given you'll get it. You first move up to a flight within 6 hours of departure, then move up a second time to one earlier. Availability needs to exist on both flights involved. You may find a kind agent who can help with both move ups, else try one at the ticket counter, and another at the gate. It has worked for me - sometimes.
#393
Join Date: Jul 2000
Location: ATL/TPA
Programs: Hilton Diamond, Lifetime Marriott Gold, Hyatt Discoverist, Avis President's Club
Posts: 362
Plan B
With mixed carrier itineraries, is the restriction then based on the ticket stock or the operating carrier?
The multi-city itinerary is :
Segment #1 : US
Segment #2 : US (6pm) > standby is operated by AA (Before 12pm)
Segment #3 : AA
The multi-city itinerary is :
Segment #1 : US
Segment #2 : US (6pm) > standby is operated by AA (Before 12pm)
Segment #3 : AA
#394
Join Date: Apr 2005
Location: CMH, sometimes AVP, formerly down the Shore
Programs: UA 1K/3MM, AA EXP/3MM, DL MM, former fan of TWA
Posts: 1,854
I am an AA EXP, and am flying with a friend who has no status. Both our tickets are in the same reservation (PNR) - nonstop flight, US-marketed and US-operated. I'd like to do a simple MoveUp, and I realize that US would waive the fee for me based on my status. Would my friend have his fee waived as a result of being in the same PNR? I could not find any mention of this on the US website.
Does anyone have experience on whether the fee waiver is extended to other pax who may be traveling in the same reservation as a passenger with status?
Thanks!
Does anyone have experience on whether the fee waiver is extended to other pax who may be traveling in the same reservation as a passenger with status?
Thanks!
#395
Join Date: Nov 2003
Location: AVL
Programs: AA EXP ; Cunard Plat
Posts: 4,211
The computer prompts the agent to charge, and I was prepared to pay the fee for my no-status companion (so as not to argue and hold up the line) and seek a refund later. Luckily, I did not have to on several occasions. However it goes, the agent is not to blame; it's the software.
The CSM policy applies to US Preferreds and companions on the same PNR; I'm assuming at this stage of the merger that it would apply to AA elites too.
#397
Join Date: Jul 2011
Location: ONT
Programs: AA Gold, WN A-, UA S, HH ♦, IHG Spire, Hertz Prez O, TSA Disparager
Posts: 2,159
#398
Join Date: Dec 2014
Posts: 14
Move up!!!
Looking for some help~~~~
i have a reservation tomorrow departing 330pm, and trying to get on the flight departing 1145 at least, or 824 even better.
so i know 1145 will be absolutely qualify the Move up Rule plus no fee for GD.
is that possible that i stopby at airport after midnight to request the move up? will they allow that? if they can confirm for me, maybe i can try tomorrow morning ask for another move up to 824?
or should i get up early tomorrow and do it at once? (of cause different agents, or different counters or whatever might success)
tried call them, it seems like even i call GD phone number, they are handling all reservation in same line. makes no difference and super long wait time. and no success. and the agent said i can only go 1 hour earlier than 1145 flight to standby. then that becomes normal standby stuff isn't it?
what is going on here, need some help to clear my mind....
Appreciate!!!!!
i have a reservation tomorrow departing 330pm, and trying to get on the flight departing 1145 at least, or 824 even better.
so i know 1145 will be absolutely qualify the Move up Rule plus no fee for GD.
is that possible that i stopby at airport after midnight to request the move up? will they allow that? if they can confirm for me, maybe i can try tomorrow morning ask for another move up to 824?
or should i get up early tomorrow and do it at once? (of cause different agents, or different counters or whatever might success)
tried call them, it seems like even i call GD phone number, they are handling all reservation in same line. makes no difference and super long wait time. and no success. and the agent said i can only go 1 hour earlier than 1145 flight to standby. then that becomes normal standby stuff isn't it?
what is going on here, need some help to clear my mind....
Appreciate!!!!!
#399
Join Date: May 2008
Posts: 535
You can do a double move-up, but it can only be done at the airport on the day of departure. Can't do it over the phone and can't do it online. Not sure if there would be anyone at the airport after midnight, so I can't answer that part. Just tell the agent what you want to do (goal to get on the 8:24, but you know they need to move you to the 11:45 first, then to the 8:24). If you didn't have preferred status, there would be two move-up fees. I've had no problem with the double move-up, and the agent thanked me ahead of time for telling her what I wanted to do (I guess she did some trick to make it easier for herself).
Looking for some help~~~~
i have a reservation tomorrow departing 330pm, and trying to get on the flight departing 1145 at least, or 824 even better.
so i know 1145 will be absolutely qualify the Move up Rule plus no fee for GD.
is that possible that i stopby at airport after midnight to request the move up? will they allow that? if they can confirm for me, maybe i can try tomorrow morning ask for another move up to 824?
or should i get up early tomorrow and do it at once? (of cause different agents, or different counters or whatever might success)
tried call them, it seems like even i call GD phone number, they are handling all reservation in same line. makes no difference and super long wait time. and no success. and the agent said i can only go 1 hour earlier than 1145 flight to standby. then that becomes normal standby stuff isn't it?
what is going on here, need some help to clear my mind....
Appreciate!!!!!
i have a reservation tomorrow departing 330pm, and trying to get on the flight departing 1145 at least, or 824 even better.
so i know 1145 will be absolutely qualify the Move up Rule plus no fee for GD.
is that possible that i stopby at airport after midnight to request the move up? will they allow that? if they can confirm for me, maybe i can try tomorrow morning ask for another move up to 824?
or should i get up early tomorrow and do it at once? (of cause different agents, or different counters or whatever might success)
tried call them, it seems like even i call GD phone number, they are handling all reservation in same line. makes no difference and super long wait time. and no success. and the agent said i can only go 1 hour earlier than 1145 flight to standby. then that becomes normal standby stuff isn't it?
what is going on here, need some help to clear my mind....
Appreciate!!!!!
#400
Join Date: Dec 2014
Posts: 14
You can do a double move-up, but it can only be done at the airport on the day of departure. Can't do it over the phone and can't do it online. Not sure if there would be anyone at the airport after midnight, so I can't answer that part. Just tell the agent what you want to do (goal to get on the 8:24, but you know they need to move you to the 11:45 first, then to the 8:24). If you didn't have preferred status, there would be two move-up fees. I've had no problem with the double move-up, and the agent thanked me ahead of time for telling her what I wanted to do (I guess she did some trick to make it easier for herself).
if i bypass airport tonight, i will give it a try, if not. then maybe tomorrow early morning. Thanks Mykle!
#401
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
Just to be clear - they won't be able to do it at the airport tonight even if you do stop by. It has to be the done the same day as departure at the airport. I actually tried before a few years ago when I had to be there anyway dropping someone off, a nice agent agreed to try even though she didn't think it would work, and the system did indeed prevent it.
#402
Join Date: Sep 2001
Location: charlotte NC
Programs: AA EP
Posts: 573
2012 Changes to MoveUp Program (and not for the better) [master thread]
I have done a same day move up early at the airport. Was traveling with my partner on a flight in the evening with no upgrades available. An afternoon flight had 2 seats left for upgrades. Went before work at 7and I moved up and upgraded me at the same time.
#403
Join Date: Apr 2009
Posts: 543
Are MoveUp seats capacity controlled in some way? (If I recall, "E" inventory is for same-day confirmed flight changes on AA.)
In other words, if the flight I want to switch to has at least one seat actually available at the time I arrive at the ticket counter, will I be confirmed?
Thanks!
In other words, if the flight I want to switch to has at least one seat actually available at the time I arrive at the ticket counter, will I be confirmed?
Thanks!
#404
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
Are MoveUp seats capacity controlled in some way? (If I recall, "E" inventory is for same-day confirmed flight changes on AA.)
In other words, if the flight I want to switch to has at least one seat actually available at the time I arrive at the ticket counter, will I be confirmed?
Thanks!
In other words, if the flight I want to switch to has at least one seat actually available at the time I arrive at the ticket counter, will I be confirmed?
Thanks!
#405
Join Date: Apr 2009
Posts: 543
Yes. It just needs to be in the same class of service, the fare code doesn't otherwise matter (e.g., if just a first class seat were available but you have a coach seat they won't be able to do it). There have been some cases where people have reported here that they've gotten a runaround from agents about fare class, but these agents seem to not understand how MoveUp work and are trying to refare instead of MoveUp. I've never encountered this and on the off chance you do, just try another agent.
Thanks and happy holidays!