I booked a multi-segment ticket on USAir's website with the following segments:
CLT-SAT this past Sunday
SAT-CLT-BOS-PBG-BOS today (Thursday)
When I booked this ticket I was Silver preferred with just over 47k miles. On Monday I got the 3k EQMs (via the GrandSlam promo) required to bump me to Gold. I called USAir on Wednesday to check on upgrades since I obviously missed the first 3-day window, and the rep confirmed that my status had updated and showed Gold. Unfortunately, no F seats available, but no biggie.
Well, when I got to the airport this morning to check in, my boarding passes all read as Star Silver, and I'm still Zone 2. I asked the ticketing agent about this and got a very curt "call the 800 number, I can't do anything." Well, I called the 800 number and again the rep confirmed that my profile and PNR shows Gold Preferred. She was very apologetic and helpful.
Now, I want to emphasize that this really isn't a big deal (in fact, the only thing that slightly ticked me off was the tone of the ticketing agent). I'm just wondering if anyone else has had this happen to them and if so, how they got it resolved.