US Airways website: Post bugs and problems here
Jun 9, 2009, 1:33 pm
#31
Join Date: Mar 2007
Location: Washington DC
Programs: AA Plat
Posts: 1,304
Looks like they made some bug fixes to the beta. They corrected a number of issues that I reported including these that I posted here:
Shall we start a bug list? I've several, but here's a fun one:
When viewing a reservation, the icons for mailing, printing, and downloading are mismatched. The printer is with the "email" link, the download arrow is with the "print details" link, and the envelope is with the "download" link.
When viewing a reservation, the icons for mailing, printing, and downloading are mismatched. The printer is with the "email" link, the download arrow is with the "print details" link, and the envelope is with the "download" link.
I have this exact same issue with an itinerary that has a *A connect. First segment is US, 2d is LH. The old site lets me open the seat map and make my US seat selection, but of course it can't display the LH seat map. The new site just craps out in much the same manner as you describe.
Jun 10, 2009, 11:19 am
#32
Join Date: Nov 2004
Location: Philadelphia
Programs: AA EP; UA 2P; Marriott Plat, Hilton Diamond, Starwood Plat, Hertz PC
Posts: 194
Well, I tried for three days to log into my account before I figured out I needed to enter my FF# in all caps.
As for existing reservations, if I go to the "my account" section I can see them all. If I click on manage reservations, I can only pull up one at a time.
and not a bug but a pet peeve of mine. The old site had the login fields on the home page. The new beta site requires another screen paint as it loads the next page. No need to double the bandwidth no matter how small.
As for existing reservations, if I go to the "my account" section I can see them all. If I click on manage reservations, I can only pull up one at a time.
and not a bug but a pet peeve of mine. The old site had the login fields on the home page. The new beta site requires another screen paint as it loads the next page. No need to double the bandwidth no matter how small.
Jun 10, 2009, 12:00 pm
#33
Join Date: Nov 2006
Location: Phoenix, AZ
Programs: CO OnePass Platinum AS MVP HHonors Diamond SPG Gold
Posts: 2,417
Well, I tried for three days to log into my account before I figured out I needed to enter my FF# in all caps.
As for existing reservations, if I go to the "my account" section I can see them all. If I click on manage reservations, I can only pull up one at a time.
and not a bug but a pet peeve of mine. The old site had the login fields on the home page. The new beta site requires another screen paint as it loads the next page. No need to double the bandwidth no matter how small.
As for existing reservations, if I go to the "my account" section I can see them all. If I click on manage reservations, I can only pull up one at a time.
and not a bug but a pet peeve of mine. The old site had the login fields on the home page. The new beta site requires another screen paint as it loads the next page. No need to double the bandwidth no matter how small.
Jun 10, 2009, 12:09 pm
#34
Join Date: Mar 2007
Location: Washington DC
Programs: AA Plat
Posts: 1,304
Well, I tried for three days to log into my account before I figured out I needed to enter my FF# in all caps.
As for existing reservations, if I go to the "my account" section I can see them all. If I click on manage reservations, I can only pull up one at a time.
and not a bug but a pet peeve of mine. The old site had the login fields on the home page. The new beta site requires another screen paint as it loads the next page. No need to double the bandwidth no matter how small.
As for existing reservations, if I go to the "my account" section I can see them all. If I click on manage reservations, I can only pull up one at a time.
and not a bug but a pet peeve of mine. The old site had the login fields on the home page. The new beta site requires another screen paint as it loads the next page. No need to double the bandwidth no matter how small.
Jun 15, 2009, 2:54 am
#35
Join Date: Jul 2006
Location: Germany
Programs: MMR-Platinum, US Airways Chairman`s Preffered
Posts: 29
Problems US Beta Site
last night i tried to book this flight
fra - fll - fra 18.june - 22. june - diplayed me - incorrcet date
i want go to my dm account - displayed me - go to usairways.com
i´m located in germany. maybe thats about?
fra - fll - fra 18.june - 22. june - diplayed me - incorrcet date
i want go to my dm account - displayed me - go to usairways.com
i´m located in germany. maybe thats about?
Jun 15, 2009, 5:45 am
#36
Join Date: Jul 2007
Location: Homebase: CAE - Formerly, YUL
Programs: US CP, UA, HH Gold, Marriott Plat, DL, AA, CO, ++
Posts: 2,187
The My Account -> Your Flights shows me bookings that I did & used last year, but with a 2009 date!
HTSC
HTSC
Jul 8, 2009, 9:46 am
#37
Join Date: Apr 2008
Location: Phoenix, AZ
Programs: AA Gold, Marriott Plat, HH Diamond
Posts: 209
Past couple of days I haven't been able to go to www2.usairways.com
Think they took it down to fix eveything before they put it in primetime?
Think they took it down to fix eveything before they put it in primetime?
Jul 18, 2009, 3:54 am
#38
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,227
I think its speed counts as a bug. www2 pages take 10 times as long to load as the old site. First time I tried to log in, it took 20 secs and then spat out an error message. (... even though the login had appeared to work and my account details appeared above!) Login on the old site took about 2 secs and didn't spout error messages.
Oh, and the first line of the auto-reply if you send feedback says:
"Thanks for visiting our using usairways.com Beta."
Oh, and the first line of the auto-reply if you send feedback says:
"Thanks for visiting our using usairways.com Beta."
Jul 19, 2009, 10:44 am
#39
Join Date: Feb 2006
Location: DCA
Programs: Hyatt Globalist, Delta SM, Marriott Plat , Hilton Gold, Hertz 5*, IHG Spire
Posts: 259
Seat Selection
So I upgraded to Try Preferred yesterday as I'm an AA elite but will be flying a lot on US the next few months. I spent about 15 minutes selecting seats, after checking Seat Guru of course, and thought I was all set.
The seat assignments seemed to be updating and then they reverted back to the original auto-assigned ones. When I tried to do it again, the system seemed to not recognize the Silver status.
URRGGHHH.
The seat assignments seemed to be updating and then they reverted back to the original auto-assigned ones. When I tried to do it again, the system seemed to not recognize the Silver status.
URRGGHHH.
Aug 4, 2009, 1:34 pm
#40
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,004
Correct me if I'm wrong Sandy, but...isn't tomorrow after today?
Aug 13, 2009, 6:20 am
#41
Join Date: Mar 2007
Location: Washington DC
Programs: AA Plat
Posts: 1,304
I noticed a mild & imperfect improvement with the latest release: previously business class *A award segments appeared as "Coach (I)," which was slightly nicer than the old site b/c at least the fare bucket was there to provide some assurance. Now it says "Unknown (I)," which isn't perfect, but at least it doesn't say "Coach." For the indoctrinated, I don't think this caused much heartburn, but I'm sure that reservations takes more than a few calls from less frequent award travelers who rightfully worry about the discrepancy. Hopefully they'll continue to make progress on displaying these reservations with more fulsome and accurate information.
Aug 13, 2009, 11:48 am
#42
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
I reported this in the thread and to US early in the beta period, and it still hasn't been resolved. It seems that anyone that has their regional settings set to anything other than US English will have this problem. Reason is that date is displayed/calculated differently outside the US but the US website is not taking that into consideration. Sloppy programming that will end up in several people making erroneous bookings without realizing. Definately needs to be fixed.
Of course, in Germany, you do have access to a dedicated website that will charge you in Euros and uses a different booking engine: http://www.usairways.com/awa/content...E/default.aspx
Those of us in Canada don't have any such luck. US must be one of the only major carriers that does not have the capability to issue a ticket in local currency, even when the flight originates in Canada.
Aug 17, 2009, 10:42 pm
#43
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS MVP75K, AA PlatPro, UA Premier, Disney AP
Posts: 14,497
Call it trivial, but I do not like that I can't log into my US account directly from the home screen - I have to click a link that takes me to a page to do it.
AA, UA, CO and DL (as well as the old usairways.com) all had this ability - it's something I like because I can quickly glance to see how many miles I have (one less screen to navigate), and just easier overall if I were to go book a trip.
I often use the Bolt browser on my Blackberry (a full HTML browser, not the default BB browser - has a lot more functionality), but having to click on an extra screen while using the wireless network can be a bit time-consuming compared to the competition.
AA, UA, CO and DL (as well as the old usairways.com) all had this ability - it's something I like because I can quickly glance to see how many miles I have (one less screen to navigate), and just easier overall if I were to go book a trip.
I often use the Bolt browser on my Blackberry (a full HTML browser, not the default BB browser - has a lot more functionality), but having to click on an extra screen while using the wireless network can be a bit time-consuming compared to the competition.
Aug 18, 2009, 9:29 am
#44
Join Date: Mar 2007
Location: Washington DC
Programs: AA Plat
Posts: 1,304
For the reasons you stated, and others, I don't think it is trivial at all. I also think it is exceedingly poor design that they've buried your upcoming reservations so deep that it took a number of us early adopters a few visits to even figure out how to access them.
Compare:
New US.com
1. Navigate to site
2. Click to access login page
3. Enter information and click to login...wait...wait
4. Click to access DM Account...wait..wait...wait
5. Scroll down two pages.
Delta.com
1. Navigate to site
2. Enter login information, click.
3. Click Itineraries & Check-in
I've identified a workaround that improves the US.com experience to three steps (though the site performance is still slow).
1. Navigate to http://membership.usairways.com
2. Enter login information...wait...wait..wait
3. Scroll down two pages
Compare:
New US.com
1. Navigate to site
2. Click to access login page
3. Enter information and click to login...wait...wait
4. Click to access DM Account...wait..wait...wait
5. Scroll down two pages.
Delta.com
1. Navigate to site
2. Enter login information, click.
3. Click Itineraries & Check-in
I've identified a workaround that improves the US.com experience to three steps (though the site performance is still slow).
1. Navigate to http://membership.usairways.com
2. Enter login information...wait...wait..wait
3. Scroll down two pages
Aug 18, 2009, 12:28 pm
#45
Join Date: Apr 2006
Location: PIT
Programs: DL (Medallion), AA, WN, Scareways, HH, MR, SPG
Posts: 522
I was booking an award trip the other day. Got the option to select the new or old site, decided to try the new. No saver flights were available for my trip in November. All were 50,000 each way for first class, and 25,000 for coach, and some were showing sold out.
Just on a whim, I decided to exit and go back in and select the old site. Well lo and behold, flights were available at the 12,500/25,000 levels, same days and same flights as before. I didn't change anything but the site. Scored my FC trip for 50,000.
Can't wait to finish the burn on my DM account. This is classic US! They can't get anything right!
Just on a whim, I decided to exit and go back in and select the old site. Well lo and behold, flights were available at the 12,500/25,000 levels, same days and same flights as before. I didn't change anything but the site. Scored my FC trip for 50,000.
Can't wait to finish the burn on my DM account. This is classic US! They can't get anything right!