Staff meeting- Management concerned no other airline cut elite bonuses
Aug 1, 2008, 8:29 am
#16
Join Date: Sep 2000
Location: Tampa, FL, USA
Programs: Former Dividend Miles Chairman's, Marriott Rewards
Posts: 1,122
Aug 1, 2008, 9:37 am
#17
Join Date: Feb 2005
Location: Upstate NY or FL or inbetween
Programs: US former CP Looking for a new airline to love me
Posts: 1,674
Aug 1, 2008, 10:40 am
#18
Join Date: Nov 2003
Location: MKE
Programs: AA Exec Platinum, SPG Platinum / Ambassador / Lifetime Gold, Avis FIRST
Posts: 3,293
The e-mail will be similar to the one sent out when then rescinded their decision to remove the power ports from the airbus aircraft.
"We heard you loud and clear ... aren't we cool for listening to you? See? We totally listened! See? Wow - we're awesome! See? See how we listened? Doesn't that make us really cool? We think so."
"We heard you loud and clear ... aren't we cool for listening to you? See? We totally listened! See? Wow - we're awesome! See? See how we listened? Doesn't that make us really cool? We think so."
Aug 1, 2008, 10:50 am
#19
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
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Posts: 8,114
Aug 1, 2008, 10:58 am
#20
Join Date: Apr 2005
Location: MSP
Programs: Delta PM, Hertz Plat
Posts: 1,224
I actually wrote an email to US on this topic a couple of days ago. I got no fewer than THREE separate replies saying they were forwarding the email to upper management. That's FAR more response than I was expecting. Perhaps someone is listening. Or perhaps the lower management employees see the stupidity of this decision and are trying to bring the upper mgmt around.
Aug 1, 2008, 12:57 pm
#21
Join Date: Jun 2002
Location: Tampa
Programs: Delta Gold, Hilton Honors Gold, All on my own dime.
Posts: 5,181
That was the response when I worked in consumer affairs. And, at least then, they did what they said they were doing, but that didn't mean changes were made. If they are smart, which from what I hear and read they aren't, this will be rescinded. Assuming they're still afloat.
Aug 1, 2008, 1:13 pm
#22
Join Date: Mar 2007
Location: Houston, TX
Programs: US Airways Dividend Miles Gold Preferred, Continental OnePass Elite Platinum, FFOCUS
Posts: 103
I don't think any airline has the brass to do what US has done to their most loyal customers. Don't forget this is a loyalty program...designed to make you fly the airline more and other airlines less. You stick with it for your own benefit, supposedly. US has given no reason to stay with them and, in fact, has given every reason to leave.
I certainly wouldn't want to be the airline that attempts and fails to set a trend of screwing over your best customers. I think the other airlines are above that. The fallout would be enormous if no one else matches it. This was too much, too soon, and I think the other airlines will capitalize on this latest US Airways blunder...as they have in the past.
I certainly wouldn't want to be the airline that attempts and fails to set a trend of screwing over your best customers. I think the other airlines are above that. The fallout would be enormous if no one else matches it. This was too much, too soon, and I think the other airlines will capitalize on this latest US Airways blunder...as they have in the past.
Aug 1, 2008, 6:27 pm
#23
Join Date: Oct 2005
Posts: 655
The e-mail will be similar to the one sent out when then rescinded their decision to remove the power ports from the airbus aircraft.
"We heard you loud and clear ... aren't we cool for listening to you? See? We totally listened! See? Wow - we're awesome! See? See how we listened? Doesn't that make us really cool? We think so."
"We heard you loud and clear ... aren't we cool for listening to you? See? We totally listened! See? Wow - we're awesome! See? See how we listened? Doesn't that make us really cool? We think so."
So your basically saying they should not do a reversal and drop the change because it won't make any difference, your going to continue to complain about everything anyway. Nice, real nice...now I hope they are not listening.
Aug 1, 2008, 6:52 pm
#24
Join Date: Jan 2008
Location: Red Sox Nation
Posts: 228
Been told by US Airways staff member that at a meeting last week it was admitted that US senior management very concerned that no other carrier has followed them in cutting elite bonuses and instead responded by offering status matches.
it is really worth piling on the pressure an encouraging friends and family to call the Executive Offices and join Randy's petition. I had 6 other people sign up today.
it is really worth piling on the pressure an encouraging friends and family to call the Executive Offices and join Randy's petition. I had 6 other people sign up today.
Aug 1, 2008, 8:01 pm
#25
Join Date: Sep 2007
Programs: United 1K, Delta MM, Lufthansa FTL, SPG Gold
Posts: 42
Quote: The plan hasn't even taken effect yet - give it some time. I am still convinced other airlines will take similar action - even if it is a sure fire way to wave bye bye to their most loyal FF's. Time will tell I guess - 5 days and counting...
Seems US management will be all too pleased to talk to you about a new position in their talented strategic planning team
Seems US management will be all too pleased to talk to you about a new position in their talented strategic planning team
Aug 1, 2008, 8:05 pm
#26
Join Date: Jan 2006
Location: Manchester, NH
Programs: UA 1k 1MM, National Exec Elite, Hilton Diamond, Marriott Gold, IHG Gold, AMTRAK
Posts: 513
Been told by US Airways staff member that at a meeting last week it was admitted that US senior management very concerned that no other carrier has followed them in cutting elite bonuses and instead responded by offering status matches.
it is really worth piling on the pressure an encouraging friends and family to call the Executive Offices and join Randy's petition. I had 6 other people sign up today.
it is really worth piling on the pressure an encouraging friends and family to call the Executive Offices and join Randy's petition. I had 6 other people sign up today.
I've flown US my whole life, but this broke the camels back...
I'm VERY Glad they are concerned but doubt they will change the error of their ways....
Aug 1, 2008, 8:08 pm
#27
Join Date: Jan 2006
Location: Manchester, NH
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I just spent nearly 4k on 5 reservations ALL ON CO!!
Aug 1, 2008, 8:22 pm
#28
Suspended
Join Date: Dec 2005
Posts: 9,916
My understanding is US has a significantly higher percentage of its elite level fliers at its various hubs - PHX, CLT, PHL and maybe LAS than other airlines, so the thought was A) they might lose elites in spoke markets but since they are the dominant player in CLT and PHL and the only east-west network carrier in PHL, to leave US, elites would have to choose a connection over a direct flight. In other words, if 80 percent of their elites are in their hubs (I dont know the real number), losing the bonus miles would have to be worth making a connection in an environment of fewer flights, higher loads and more hassles. Therefore US is counting that leakage of elites in spoke markets will be offset by money saved by issuing less miles.
Aug 1, 2008, 8:24 pm
#29
Join Date: Apr 2004
Programs: AA EXP, HH Gold,MR Gold, Avis CHM
Posts: 2,300
My understanding is US has a significantly higher percentage of its elite level fliers at its various hubs - PHX, CLT, PHL and maybe LAS than other airlines, so the thought was A) they might lose elites in spoke markets but since they are the dominant player in CLT and PHL and the only east-west network carrier in PHL, to leave US, elites would have to choose a connection over a direct flight. In other words, if 80 percent of their elites are in their hubs (I dont know the real number), losing the bonus miles would have to be worth making a connection in an environment of fewer flights, higher loads and more hassles. Therefore US is counting that leakage of elites in spoke markets will be offset by money saved by issuing less miles.
Aug 1, 2008, 8:50 pm
#30
Join Date: Sep 2000
Location: DCA/IAD
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Posts: 7,810
My understanding is US has a significantly higher percentage of its elite level fliers at its various hubs - PHX, CLT, PHL and maybe LAS than other airlines, so the thought was A) they might lose elites in spoke markets but since they are the dominant player in CLT and PHL and the only east-west network carrier in PHL, to leave US, elites would have to choose a connection over a direct flight. In other words, if 80 percent of their elites are in their hubs (I dont know the real number), losing the bonus miles would have to be worth making a connection in an environment of fewer flights, higher loads and more hassles. Therefore US is counting that leakage of elites in spoke markets will be offset by money saved by issuing less miles.
If this was Delta which basically owns CVG and SLC and has 75% out of ATL, I'd buy it.
