Problem with miles from National Car Rental
#1
Original Poster
Join Date: Oct 2006
Location: PHL, AVP, ABE
Programs: Marriott LTP, Wyndham Diamond, Hyatt Explorist, Hilton Diamond, AA EXP, CET Diamond, MGM Gold
Posts: 295
Problem with miles from National Car Rental
Hello,
Last month on business I rented a car for 10 days from National, using the triple miles promotion. I booked the car through the US website link, so I was sure that the promo code was entered. I also confirmed the promo with the woman at the National car counter at pickup, but the miles still have not posted. No specific time frame was stated on the website (eg 6-8 weeks as noted on FTD.com) for mileage posting, so I was wondering if my call should be directed towards the DMSC or to National? Anyone with experience or advice would be welcome. Thanks!
Last month on business I rented a car for 10 days from National, using the triple miles promotion. I booked the car through the US website link, so I was sure that the promo code was entered. I also confirmed the promo with the woman at the National car counter at pickup, but the miles still have not posted. No specific time frame was stated on the website (eg 6-8 weeks as noted on FTD.com) for mileage posting, so I was wondering if my call should be directed towards the DMSC or to National? Anyone with experience or advice would be welcome. Thanks!
#2
Suspended
Join Date: Nov 2006
Programs: US Chairmans, Air Tran Elite, NWA Silver, HH Diamond, Starwood Gold, Marriott Silver, IHG Gold
Posts: 394
Hello,
Last month on business I rented a car for 10 days from National, using the triple miles promotion. I booked the car through the US website link, so I was sure that the promo code was entered. I also confirmed the promo with the woman at the National car counter at pickup, but the miles still have not posted. No specific time frame was stated on the website (eg 6-8 weeks as noted on FTD.com) for mileage posting, so I was wondering if my call should be directed towards the DMSC or to National? Anyone with experience or advice would be welcome. Thanks!
Last month on business I rented a car for 10 days from National, using the triple miles promotion. I booked the car through the US website link, so I was sure that the promo code was entered. I also confirmed the promo with the woman at the National car counter at pickup, but the miles still have not posted. No specific time frame was stated on the website (eg 6-8 weeks as noted on FTD.com) for mileage posting, so I was wondering if my call should be directed towards the DMSC or to National? Anyone with experience or advice would be welcome. Thanks!
#3
Original Poster
Join Date: Oct 2006
Location: PHL, AVP, ABE
Programs: Marriott LTP, Wyndham Diamond, Hyatt Explorist, Hilton Diamond, AA EXP, CET Diamond, MGM Gold
Posts: 295
mrhotelman,
So I called National customer service and the CSR tells me that the miles will post 6-8 weeks after the promo ends. I told her that the triple miles promo ends December 31, 2007. She then told me to expect the miles sometime in April 2008! Is this right? Anyone with a different experience? Thanks! (shoulda stayed with Hertz . . . )
So I called National customer service and the CSR tells me that the miles will post 6-8 weeks after the promo ends. I told her that the triple miles promo ends December 31, 2007. She then told me to expect the miles sometime in April 2008! Is this right? Anyone with a different experience? Thanks! (shoulda stayed with Hertz . . . )
#4
Join Date: May 2006
Posts: 9
You have to talk to the partner... in this case National. They are the only ones authorized to release the miles to the airline. I'm still waiting for National and Courtyard Marriott miles to post from January and February. It can take up to 90 days. I usually call after 60 days. Sometimes the partner says it's not them. It absolutely IS them.
#5
Join Date: Oct 2002
Location: Laguna Beach CA
Programs: AA EXP/4MM UA 1MM, HY Global, Bon Lft Plat, HH Dia
Posts: 720
You might want to look at your National rental receipt. At National it is possible to book a rental from an airline link and still not get airline miles.
If you your receipt doesn't show a FF surcharge then you won't get miles until you call, as your frequent flyer number was not entered. Strange that the National site doesn't prompt you for a frequent flyer number when you link from an airline site.
To their credit, I 've not had a problem getting the miles manually added after the fact.
If you your receipt doesn't show a FF surcharge then you won't get miles until you call, as your frequent flyer number was not entered. Strange that the National site doesn't prompt you for a frequent flyer number when you link from an airline site.
To their credit, I 've not had a problem getting the miles manually added after the fact.
#6
Suspended
Join Date: Nov 2006
Programs: US Chairmans, Air Tran Elite, NWA Silver, HH Diamond, Starwood Gold, Marriott Silver, IHG Gold
Posts: 394
mrhotelman,
So I called National customer service and the CSR tells me that the miles will post 6-8 weeks after the promo ends. I told her that the triple miles promo ends December 31, 2007. She then told me to expect the miles sometime in April 2008! Is this right? Anyone with a different experience? Thanks! (shoulda stayed with Hertz . . . )
So I called National customer service and the CSR tells me that the miles will post 6-8 weeks after the promo ends. I told her that the triple miles promo ends December 31, 2007. She then told me to expect the miles sometime in April 2008! Is this right? Anyone with a different experience? Thanks! (shoulda stayed with Hertz . . . )
#7
Join Date: Mar 2006
Location: IND
Programs: LT Marriott Uber Titanium; From US CP to dirt (Its been a while)
Posts: 292
I had this same problem from last Dec. US and National both blamed the other. US repeatedly (4-5 times) promised me that they would manually add the miles but never did. I never did get the miles....Maybe I'll annoy the CP dest again since they promised to have a supervisor call me about it when it got fixed. 2nd time they've promised to have someone call me but no one calls.
#8
Suspended
Join Date: Nov 2006
Programs: US Chairmans, Air Tran Elite, NWA Silver, HH Diamond, Starwood Gold, Marriott Silver, IHG Gold
Posts: 394
I had this same problem from last Dec. US and National both blamed the other. US repeatedly (4-5 times) promised me that they would manually add the miles but never did. I never did get the miles....Maybe I'll annoy the CP dest again since they promised to have a supervisor call me about it when it got fixed. 2nd time they've promised to have someone call me but no one calls.