overheard in the galley .....
Mar 13, 2007, 7:25 am
#1
Original Poster
Join Date: Nov 2003
Location: MKE
Programs: AA Exec Platinum, SPG Platinum / Ambassador / Lifetime Gold, Avis FIRST
Posts: 3,293
overheard in the galley .....
I was on a flight this morning that had a 40 minute ground delay at the gate. I was in 1C, so I was privy to an entire conversation (yes, I eavesdropped) that the GAs and FAs were having with each other in the galley. I will not say the the airport, route etc as I do not want to get these employees in trouble. Again, this is just what I heard and no facts have been verified.
They all HATE the new reservation system.
The printers are all messed up. Apparently in SABRE they used to be able to select which printer to print a manifest, BP etc, but now it's hard coded and not hard coded well. BPs and manifests are being printed all over the terminal for different gates and nobody knows which belongs to who.
SHARES gives them more manual control of the standby and upgrades list. They now have a functionality to move people up and down and above at the whim of the agent. One joked that there's nothing stopping them from making sure a non-rev employee can always sit in F.
Apparently, 1A is "hard blocked" on EVERY East plane and NOBODY (not even the former HP "trainers") can figure out how to un-block it. The GA noted that flights have VDBed people with 1A still open. Anyone noticed this?
They joked that US Airways' new motto should be "US Airways - We fly everywhere you'll never be able to get."
They were ashamed at the events in Charlotte and couldn't believe the airline actually told people to "go home and come back tomorrow."
They all HATE the new reservation system.
The printers are all messed up. Apparently in SABRE they used to be able to select which printer to print a manifest, BP etc, but now it's hard coded and not hard coded well. BPs and manifests are being printed all over the terminal for different gates and nobody knows which belongs to who.
SHARES gives them more manual control of the standby and upgrades list. They now have a functionality to move people up and down and above at the whim of the agent. One joked that there's nothing stopping them from making sure a non-rev employee can always sit in F.
Apparently, 1A is "hard blocked" on EVERY East plane and NOBODY (not even the former HP "trainers") can figure out how to un-block it. The GA noted that flights have VDBed people with 1A still open. Anyone noticed this?
They joked that US Airways' new motto should be "US Airways - We fly everywhere you'll never be able to get."
They were ashamed at the events in Charlotte and couldn't believe the airline actually told people to "go home and come back tomorrow."
Mar 13, 2007, 4:29 pm
#2
Join Date: May 2006
Posts: 7,541
I was on a flight this morning that had a 40 minute ground delay at the gate. I was in 1C, so I was privy to an entire conversation (yes, I eavesdropped) that the GAs and FAs were having with each other in the galley. I will not say the the airport, route etc as I do not want to get these employees in trouble. Again, this is just what I heard and no facts have been verified.
They all HATE the new reservation system.
The printers are all messed up. Apparently in SABRE they used to be able to select which printer to print a manifest, BP etc, but now it's hard coded and not hard coded well. BPs and manifests are being printed all over the terminal for different gates and nobody knows which belongs to who.
SHARES gives them more manual control of the standby and upgrades list. They now have a functionality to move people up and down and above at the whim of the agent. One joked that there's nothing stopping them from making sure a non-rev employee can always sit in F.
Apparently, 1A is "hard blocked" on EVERY East plane and NOBODY (not even the former HP "trainers") can figure out how to un-block it. The GA noted that flights have VDBed people with 1A still open. Anyone noticed this?
They joked that US Airways' new motto should be "US Airways - We fly everywhere you'll never be able to get."
They were ashamed at the events in Charlotte and couldn't believe the airline actually told people to "go home and come back tomorrow."
They all HATE the new reservation system.
The printers are all messed up. Apparently in SABRE they used to be able to select which printer to print a manifest, BP etc, but now it's hard coded and not hard coded well. BPs and manifests are being printed all over the terminal for different gates and nobody knows which belongs to who.
SHARES gives them more manual control of the standby and upgrades list. They now have a functionality to move people up and down and above at the whim of the agent. One joked that there's nothing stopping them from making sure a non-rev employee can always sit in F.
Apparently, 1A is "hard blocked" on EVERY East plane and NOBODY (not even the former HP "trainers") can figure out how to un-block it. The GA noted that flights have VDBed people with 1A still open. Anyone noticed this?
They joked that US Airways' new motto should be "US Airways - We fly everywhere you'll never be able to get."
They were ashamed at the events in Charlotte and couldn't believe the airline actually told people to "go home and come back tomorrow."
Mar 13, 2007, 5:22 pm
#3
Join Date: Mar 2005
Location: Southern California
Programs: US Airways,Hilton HHonors, Marriott, National
Posts: 1,341
I think they do not realize how to offer goodwill, fortunately for B6, they do... and if you compare the 2 meltdowns, B6 handled the post- issue better!
Mar 13, 2007, 7:35 pm
#4
Join Date: Nov 2006
Location: Washington, D.C. & Westchester County, N.Y.
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Posts: 169
The printers are all messed up. Apparently in SABRE they used to be able to select which printer to print a manifest, BP etc, but now it's hard coded and not hard coded well. BPs and manifests are being printed all over the terminal for different gates and nobody knows which belongs to who.
Urrrrr!
Mar 13, 2007, 9:26 pm
#5
Join Date: Jan 2006
Location: Manchester, NH
Programs: UA 1k 1MM, National Exec Elite, Hilton Diamond, Marriott Gold, IHG Gold, AMTRAK
Posts: 513
I noticed last weekend that an adjacent kiosk two kiosks down from me just started spouting out boarding passes/itinerary/etc and there was no one using the kiosk.
I just thought it might have been haunted......
Also -- noticed that the Kiosk botched my US Airways number on the return trip -- did not show platinum status or my number. Had to get an agent to punch it in.
SIMPLY PUT -- I'm staying away from the Kiosks for a few weeks at least....
From a person in the Telecom OSS industry, I understand the necessity of ample QA and "dry" runs... looks like US spent about 5 minutes testing out the Kiosk changes...
--- Not to mention -- The magnetic card slot reader does nothing. You can't scan you DM card, you MUST type the information in.....
I just thought it might have been haunted......
Also -- noticed that the Kiosk botched my US Airways number on the return trip -- did not show platinum status or my number. Had to get an agent to punch it in.
SIMPLY PUT -- I'm staying away from the Kiosks for a few weeks at least....
From a person in the Telecom OSS industry, I understand the necessity of ample QA and "dry" runs... looks like US spent about 5 minutes testing out the Kiosk changes...
--- Not to mention -- The magnetic card slot reader does nothing. You can't scan you DM card, you MUST type the information in.....
Last edited by mht_flyer; Mar 13, 2007 at 9:33 pm
Mar 13, 2007, 10:23 pm
#6
Join Date: Oct 2005
Location: Reading, PA USA (RDG)
Programs: US Gold, Avis CHM, Marriott Platinum, Hilton Silver
Posts: 463
Regarding people hating SHARES, I have heard a few comments like that too. To be fair though, anytime that you make a big change like this, you will hear comments like that. I'm guessing that in time, they will all get used to it. It may take a few months though.
Mar 13, 2007, 11:01 pm
#7
Join Date: Aug 2005
Posts: 2,451
That isn't very realistic. Besides I really like Doug, John, and Scott and the a couple of other folks. I am still in the process of trying to like Travis. He's nice and all but... you know, from that TOK perspective, Abel and Olen about that 6th sense, the certain stimuli that make you feel in a special way. Kind of like those animals that felt that Tsunami in Thailand coming loooong before it actually occured. Something is not right with Travis.
Mar 13, 2007, 11:04 pm
#8
Join Date: May 2006
Posts: 7,541
That isn't very realistic. Besides I really like Doug, John, and Scott and the a couple of other folks. I am still in the process of trying to like Travis. He's nice and all but... you know, from that TOK perspective, Abel and Olen about that 6th sense, the certain stimuli that make you feel in a special way. Kind of like those animals that felt that Tsunami in Thailand coming loooong before it actually occured. Something is not right with Travis.
Mar 14, 2007, 12:45 am
#10
Join Date: Mar 2005
Location: Southern California
Programs: US Airways,Hilton HHonors, Marriott, National
Posts: 1,341
No kind of lost on me...
I really think they do not know how to capitalize on stuff..
COMPUTER GLITCH = REWARDS for TRAVELERS... I can see what it could have been
"Travelers caught by a US Airways Computer Glitch will be getting a little reward from the airlines, in apologizing to their customers - they decided to double the miles for all customers affected for a 10 day period. "We decided if our computers were going "crazy" causing our customers pain, we should let them cause some good will too. As we know this does not make up for the inconvenience, we hope this will be a start to saying we apologize for the mess." BUT.. this is fantasy... what can I say.. give me their marketing department
I really think they do not know how to capitalize on stuff..
COMPUTER GLITCH = REWARDS for TRAVELERS... I can see what it could have been
"Travelers caught by a US Airways Computer Glitch will be getting a little reward from the airlines, in apologizing to their customers - they decided to double the miles for all customers affected for a 10 day period. "We decided if our computers were going "crazy" causing our customers pain, we should let them cause some good will too. As we know this does not make up for the inconvenience, we hope this will be a start to saying we apologize for the mess." BUT.. this is fantasy... what can I say.. give me their marketing department
Mar 14, 2007, 7:15 am
#11
Join Date: May 2006
Location: PHL/EWR
Programs: UA, AA
Posts: 1,821
No kind of lost on me...
I really think they do not know how to capitalize on stuff..
COMPUTER GLITCH = REWARDS for TRAVELERS... I can see what it could have been
"Travelers caught by a US Airways Computer Glitch will be getting a little reward from the airlines, in apologizing to their customers - they decided to double the miles for all customers affected for a 10 day period. "We decided if our computers were going "crazy" causing our customers pain, we should let them cause some good will too. As we know this does not make up for the inconvenience, we hope this will be a start to saying we apologize for the mess." BUT.. this is fantasy... what can I say.. give me their marketing department
I really think they do not know how to capitalize on stuff..
COMPUTER GLITCH = REWARDS for TRAVELERS... I can see what it could have been
"Travelers caught by a US Airways Computer Glitch will be getting a little reward from the airlines, in apologizing to their customers - they decided to double the miles for all customers affected for a 10 day period. "We decided if our computers were going "crazy" causing our customers pain, we should let them cause some good will too. As we know this does not make up for the inconvenience, we hope this will be a start to saying we apologize for the mess." BUT.. this is fantasy... what can I say.. give me their marketing department
Mar 14, 2007, 9:57 am
#12
FlyerTalk Evangelist
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A colleague also got delayed in this mess and paid for a full-fare FC ticket and was treated like dirt. US Airways seems to have lost plenty of future business that could simply be corrected by offering an apology of some sort directly to affected pax. Anyone have success in requesting anything of the sort?
Mar 14, 2007, 11:31 pm
#13
Join Date: Jan 2007
Location: FLL & DCA
Programs: US CP, United Premier, Continental Silver Elite
Posts: 64
That isn't very realistic. Besides I really like Doug, John, and Scott and the a couple of other folks. I am still in the process of trying to like Travis. He's nice and all but... you know, from that TOK perspective, Abel and Olen about that 6th sense, the certain stimuli that make you feel in a special way. Kind of like those animals that felt that Tsunami in Thailand coming loooong before it actually occured. Something is not right with Travis.
Are you high? What are you talking about???????
Mar 15, 2007, 12:20 am
#14
Join Date: Oct 2005
Location: Reading, PA USA (RDG)
Programs: US Gold, Avis CHM, Marriott Platinum, Hilton Silver
Posts: 463
That isn't very realistic. Besides I really like Doug, John, and Scott and the a couple of other folks. I am still in the process of trying to like Travis. He's nice and all but... you know, from that TOK perspective, Abel and Olen about that 6th sense, the certain stimuli that make you feel in a special way. Kind of like those animals that felt that Tsunami in Thailand coming loooong before it actually occured. Something is not right with Travis.
H. Travis Christ.
Call me immature but is that a funny sounding name? I still chuckle every time I read it.
I'd hire a guy with that name just so I could call him into my office every now and then and say "H. Travis Christ, what the hell is the matter with you?.
Last edited by Greg P.; Mar 15, 2007 at 6:08 pm
Mar 15, 2007, 12:36 am
#15
Join Date: Oct 2003
Location: Seattle, WA USA
Programs: Ex-US GP
Posts: 309
^ ^ ^ Gave me a good chuckle. Cheers Greg!
Kendall