Problems with FTD miles posting
Mar 5, 2007, 6:50 am
#1
Original Poster
Join Date: Nov 2002
Location: NC USA
Programs: US CP, Delta Silver, HH Diamond, Six Continents Platinum, Marriott Silver, and Hyatt Platinum
Posts: 37
Problems with FTD miles posting
Like others here, I have been round and round with FTD on 6k preferred milles posting on a purchase done in 10/06. I have called FTD four different times on this and spoke with one of their Supervisors. Each time I am told they are doing a manula post and the miles should be coming.
I also appealed to US Air though the online chat and [email protected]. I have been Chairman's for several years, but needed these miles to make Platinum.
The responses were based around buying status. I called DMSC today and they said I could fax in my receipt from FTD and they would investigate, but it could take up to six weeks. Their tone was not very optmistic. I am not a huge spender on fares, but estimate to spend about 25K a year with US Air on tickets, most of these are short East Coast hops out of CLT. In the past I had good success with Carole Blazer in NC helping me on mix ups with status / miles. I assume she is no longer with the merded company or in a different role.
Does anyone have any recommendations on how I can get this resolved fast since I am currently Gold until I get the miles to make me Platnum, After hearing of all the Golds online here, I am wanting all the help on my upgrades going to the West Coast soon
I considered trying to e-mail consumer affairs- any ideas? If consumer affairs is the best bet is this the correct e-mail address? [email protected] Anyone "live" at DMSC that has been helpful? Thanks for all your help.^
I also appealed to US Air though the online chat and [email protected]. I have been Chairman's for several years, but needed these miles to make Platinum.
The responses were based around buying status. I called DMSC today and they said I could fax in my receipt from FTD and they would investigate, but it could take up to six weeks. Their tone was not very optmistic. I am not a huge spender on fares, but estimate to spend about 25K a year with US Air on tickets, most of these are short East Coast hops out of CLT. In the past I had good success with Carole Blazer in NC helping me on mix ups with status / miles. I assume she is no longer with the merded company or in a different role.
Does anyone have any recommendations on how I can get this resolved fast since I am currently Gold until I get the miles to make me Platnum, After hearing of all the Golds online here, I am wanting all the help on my upgrades going to the West Coast soon
I considered trying to e-mail consumer affairs- any ideas? If consumer affairs is the best bet is this the correct e-mail address? [email protected] Anyone "live" at DMSC that has been helpful? Thanks for all your help.^
Mar 5, 2007, 1:53 pm
#2
Join Date: Jan 2004
Location: Pennsylvania
Posts: 8,142
Like others here, I have been round and round with FTD on 6k preferred milles posting on a purchase done in 10/06. I have called FTD four different times on this and spoke with one of their Supervisors. Each time I am told they are doing a manula post and the miles should be coming.
I also appealed to US Air though the online chat and [email protected]. I have been Chairman's for several years, but needed these miles to make Platinum.
The responses were based around buying status. I called DMSC today and they said I could fax in my receipt from FTD and they would investigate, but it could take up to six weeks. Their tone was not very optmistic. I am not a huge spender on fares, but estimate to spend about 25K a year with US Air on tickets, most of these are short East Coast hops out of CLT. In the past I had good success with Carole Blazer in NC helping me on mix ups with status / miles. I assume she is no longer with the merded company or in a different role.
Does anyone have any recommendations on how I can get this resolved fast since I am currently Gold until I get the miles to make me Platnum, After hearing of all the Golds online here, I am wanting all the help on my upgrades going to the West Coast soon I considered trying to e-mail consumer affairs- any ideas? If consumer affairs is the best bet is this the correct e-mail address? [email protected] Anyone "live" at DMSC that has been helpful? Thanks for all your help.^
I also appealed to US Air though the online chat and [email protected]. I have been Chairman's for several years, but needed these miles to make Platinum.
The responses were based around buying status. I called DMSC today and they said I could fax in my receipt from FTD and they would investigate, but it could take up to six weeks. Their tone was not very optmistic. I am not a huge spender on fares, but estimate to spend about 25K a year with US Air on tickets, most of these are short East Coast hops out of CLT. In the past I had good success with Carole Blazer in NC helping me on mix ups with status / miles. I assume she is no longer with the merded company or in a different role.
Does anyone have any recommendations on how I can get this resolved fast since I am currently Gold until I get the miles to make me Platnum, After hearing of all the Golds online here, I am wanting all the help on my upgrades going to the West Coast soon
I considered trying to e-mail consumer affairs- any ideas? If consumer affairs is the best bet is this the correct e-mail address? [email protected] Anyone "live" at DMSC that has been helpful? Thanks for all your help.^
Mar 6, 2007, 7:00 am
#3
Original Poster
Join Date: Nov 2002
Location: NC USA
Programs: US CP, Delta Silver, HH Diamond, Six Continents Platinum, Marriott Silver, and Hyatt Platinum
Posts: 37
Thanks for your reply, I wish you luck as well. This has been a nightmare!