DYKWIA meltdown at PHX AC over premium seats
May 25, 2015, 3:41 pm
#1
Original Poster
Join Date: Feb 2012
Location: SAN
Programs: AA-EXP; US-Silver; Marriott-Platinum; Starwood-Platinum; Hilton-Gold
Posts: 1,260
DYKWIA meltdown at PHX AC over premium seats
So I got a bit of a layover and here in PHX. Woman is a pmAA EXP flying on US. She has been on the phone well over an hour (tiny club so we all can enjoy here speaking loudly and angrily) over the phone.
Apparently she is in Y and in a middle seat. She is yelling at the agent because of her status she is guaranteed a Premium seat (her words - not mine). I want to jump up and yell at her because I'm tired of hearing her screeching. Those seats aren't GUARANTEED they are just available for selection (when AVAILABLE).
She is now demanding a voucher, refund, or miles for compensation. Now, I didn't miss anything with all the changes did I? Or more specifically, does US offer this guarantee? I don't know where she thinks this is available on AA because AA doesn't offer such guarantees.
Apparently she is in Y and in a middle seat. She is yelling at the agent because of her status she is guaranteed a Premium seat (her words - not mine). I want to jump up and yell at her because I'm tired of hearing her screeching. Those seats aren't GUARANTEED they are just available for selection (when AVAILABLE).
She is now demanding a voucher, refund, or miles for compensation. Now, I didn't miss anything with all the changes did I? Or more specifically, does US offer this guarantee? I don't know where she thinks this is available on AA because AA doesn't offer such guarantees.
May 25, 2015, 3:49 pm
#2
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 636
Sadly, stuff like that happens all the time in PHX with pmAA Exec Plats. The sense of self entitlement is sadly extremely prevalent. I see it all the time on my visits to the Clubs in PHX.
May 25, 2015, 4:06 pm
#3
Join Date: Dec 2008
Location: WAS, LAX
Programs: AS 100K
Posts: 1,330
Sadly, these kinds of flyers are on every airline: confused about the benefits and expressing their frustration in a child-like manner.
WOW. I assume you can back up your assertions with some sort of documentation or other evidence? Maybe I should start a new thread about all the pmUS elites that complain to agents at the front desk of the CLT C/D club about not getting their upgrade (something I've personally witnessed quite often)... but that wouldn't be very neighborly of me, would it?
WOW. I assume you can back up your assertions with some sort of documentation or other evidence? Maybe I should start a new thread about all the pmUS elites that complain to agents at the front desk of the CLT C/D club about not getting their upgrade (something I've personally witnessed quite often)... but that wouldn't be very neighborly of me, would it?
May 25, 2015, 5:00 pm
#4
Original Poster
Join Date: Feb 2012
Location: SAN
Programs: AA-EXP; US-Silver; Marriott-Platinum; Starwood-Platinum; Hilton-Gold
Posts: 1,260
Well, I agree it happens on both sides of the fence. I am a pmAA and I don't behave like that. I was upgraded at T100 on US a few weeks back then downgraded T1 due to an equipment change. I didn't cause a ruckus even tho I lost my good seat in Y and was stuck in 39toilet. It sucked, don't get me wrong, but I DID pay for a coach seat.
May 25, 2015, 5:30 pm
#5
Join Date: Dec 2002
Location: PHX
Programs: AA EXP
Posts: 1,377
May 25, 2015, 9:50 pm
#6
Suspended
Join Date: Oct 2010
Posts: 3,790
Well screaming/making demands isn't going to change the agent's mind. I've actually had agents give me a better seat because I wasn't screaming or demanding anything. Of course, that isn't going to happen all the time but politeness to another human being sure does go a long way. 