Can't change seat on seatmap buy could select a seat on ghost purchase
Apr 26, 2015, 8:44 am
#1
Original Poster
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,816
Can't change seat on seatmap but could select a seat on ghost purchase
Interesting little oddity today....
Got upgraded on upcoming CLT-SJU trip. EF says that there are 6 upgradeable seats left, so all should be OK. Tried to change seats to a better seat on the 332 but all seats are greyed out.
Yet, if I try a dummy booking on the same flight on the same date, there are plenty of seats to choose from.
Any idea what's up? Possible equipment swap coming down the pipe?
Got upgraded on upcoming CLT-SJU trip. EF says that there are 6 upgradeable seats left, so all should be OK. Tried to change seats to a better seat on the 332 but all seats are greyed out.
Yet, if I try a dummy booking on the same flight on the same date, there are plenty of seats to choose from.
Any idea what's up? Possible equipment swap coming down the pipe?
Last edited by IADCAflyer; Apr 26, 2015 at 8:57 am
Apr 26, 2015, 8:38 pm
#2
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I have seen similar. Flying CLT-AUA later this week. If I want to buy tix, 3 D & F are available. However, I cannot move to those with my existing booking. (Maybe could if I called.) My wife is in 3C. Wanted to get D & F for me and granddaughter. Not a huge deal for it to actually happen, but the anomaly in the website was interesting.
Apr 28, 2015, 5:38 am
#3
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 636
Just call in.
Apr 28, 2015, 9:43 am
#4
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Happens all the time. I can often see no seats available for my flight within 24 hours, but I immediately check-in and see seats available. The airline just reserves seats at different points in the process. Other are help for airport assignment only, bulkheads for handicap/lap children, etc.
Apr 28, 2015, 10:46 am
#5
Original Poster
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,816
Happens all the time. I can often see no seats available for my flight within 24 hours, but I immediately check-in and see seats available. The airline just reserves seats at different points in the process. Other are help for airport assignment only, bulkheads for handicap/lap children, etc.
It happened on both A330 flights. I was freely able to move all over the place on my DCA-CLT and CLT-DCA flights.
I ultimately called in and got the change done in 5 seconds (after 5 minutes of holding), but having to call in to get a seat assignment change is annoying. Especially when the 800 number extols the virtues and ease of changing seats online.
Last edited by IADCAflyer; Apr 28, 2015 at 12:09 pm