Responsibility for compensation
Apr 10, 2015, 4:38 am
#1
Original Poster
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 313
Responsibility for compensation
I was booked on a Dividend Miles Award ticket, Mia-Mad-Muc, operated by Iberia. When I showed up at check-in I was told that they can not find my reservation, I am not on the flight list and that the flight is fully booked.
All they could do, is to put me on the next day flight. They sent me to the US Airways Desk, where I was rebooked on an AA /BA flight Mia-Lhr-Muc, so I finally arrrived over 4 hours later in MUC than my original booking.
In the end who is responsible for a compensation? iberia, which didn't have our reservation or US Airways, the ticket issuing Airline?
All they could do, is to put me on the next day flight. They sent me to the US Airways Desk, where I was rebooked on an AA /BA flight Mia-Lhr-Muc, so I finally arrrived over 4 hours later in MUC than my original booking.
In the end who is responsible for a compensation? iberia, which didn't have our reservation or US Airways, the ticket issuing Airline?
Apr 10, 2015, 4:59 am
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,549
Probably US since it is responsible to ensure booking to Iberia
Given that you arrived only 4 hours late, then I don't see a huge amount of compensation from US
If it is Iberia's fault then you would be likely entitled to EUR600 which would need to be claimed from Iberia
I suspect that Iberia will just say that US ddn't properly make the reservation and so is not liable under EC261 for compensation
Given that you arrived only 4 hours late, then I don't see a huge amount of compensation from US
If it is Iberia's fault then you would be likely entitled to EUR600 which would need to be claimed from Iberia
I suspect that Iberia will just say that US ddn't properly make the reservation and so is not liable under EC261 for compensation
Apr 10, 2015, 10:40 am
#3
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Another lesson to always check, double check and triple check your award reservations on partner airlines right up to the day of departure.
There's been more than one story of US doing something wrong with the partner award reservation and the passenger showing up to the check in counter with a mess to clean up and not enough time.
It's fortunate that US was able to rebook you and get you there on the same day.
There's been more than one story of US doing something wrong with the partner award reservation and the passenger showing up to the check in counter with a mess to clean up and not enough time.
It's fortunate that US was able to rebook you and get you there on the same day.
Apr 10, 2015, 10:52 am
#4
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Did you control your USDM booking regularly online? That was your homework if you booked with USDM miles... They (almost) never informed you about changes in your booking... On the other side you could not fly cheaper as with bought USDM miles.
Apr 10, 2015, 12:10 pm
#5
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Apr 10, 2015, 1:41 pm
#6
Original Poster
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 313
As I booked the ticket almost a 1 year ago, of course I checked it regularly as there were some schedule changes regarding flight times. The day before departure i checked it the last time and printed the E-ticket. Everything was fine, the Iberia flights were still active in the booking. I even used the Iberia Code to make a seat reservation a few months ago via phone.
It was the return flight and I´m wondering, as I entered the US twice during this trip ( DUS-JFk and SXM-MIA), if this would have been possible without a valid return ticket to leave the US. And yes I´m thinking of EU-Compensation, as Iberia is an EU-Carrier and it seems that they cancelled the ticket without any notice.
It was the return flight and I´m wondering, as I entered the US twice during this trip ( DUS-JFk and SXM-MIA), if this would have been possible without a valid return ticket to leave the US. And yes I´m thinking of EU-Compensation, as Iberia is an EU-Carrier and it seems that they cancelled the ticket without any notice.
Apr 10, 2015, 5:04 pm
#7
Join Date: Mar 2009
Location: ZRH/SFO
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Posts: 3,666
Apr 10, 2015, 11:56 pm
#8
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Join Date: Jan 2002
Posts: 44,549
Whether any compensation would be due for this situation is another matter and I wouldn't be convinced that it would be
Originally Posted by tom schmitt
And yes I´m thinking of EU-Compensation, as Iberia is an EU-Carrier and it seems that they cancelled the ticket without any notice.
Apr 11, 2015, 4:36 pm
#9
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 636
As I booked the ticket almost a 1 year ago, of course I checked it regularly as there were some schedule changes regarding flight times. The day before departure i checked it the last time and printed the E-ticket. Everything was fine, the Iberia flights were still active in the booking. I even used the Iberia Code to make a seat reservation a few months ago via phone.
It was the return flight and I´m wondering, as I entered the US twice during this trip ( DUS-JFk and SXM-MIA), if this would have been possible without a valid return ticket to leave the US. And yes I´m thinking of EU-Compensation, as Iberia is an EU-Carrier and it seems that they cancelled the ticket without any notice.
It was the return flight and I´m wondering, as I entered the US twice during this trip ( DUS-JFk and SXM-MIA), if this would have been possible without a valid return ticket to leave the US. And yes I´m thinking of EU-Compensation, as Iberia is an EU-Carrier and it seems that they cancelled the ticket without any notice.
