Trouble merging US & AA Accounts
Jan 24, 2015, 12:35 pm
#1
Original Poster
Join Date: Feb 2007
Location: Sydney, Australia
Programs: UA, QF, VS, AA, US, HH, SPG
Posts: 974
Trouble merging US & AA Accounts
Like others I received the e-mail requesting that if I had an AA account I should enter the number so my US account could be merged with my AA account in Q2. So I tried and tried but keep getting the error that the account information does not match even though as far as I can tell it does.
I have yet to call customer service re this matter but I was just wondering if others are having issues and does CS resolve it readily.
Thanks.
I have yet to call customer service re this matter but I was just wondering if others are having issues and does CS resolve it readily.
Thanks.
Jan 24, 2015, 12:41 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Like others I received the e-mail requesting that if I had an AA account I should enter the number so my US account could be merged with my AA account in Q2. So I tried and tried but keep getting the error that the account information does not match even though as far as I can tell it does.
I have yet to call customer service re this matter but I was just wondering if others are having issues and does CS resolve it readily.
I have yet to call customer service re this matter but I was just wondering if others are having issues and does CS resolve it readily.
Jan 24, 2015, 1:00 pm
#3
Original Poster
Join Date: Feb 2007
Location: Sydney, Australia
Programs: UA, QF, VS, AA, US, HH, SPG
Posts: 974
Thanks found the thread and the tip I needed to get the accounts to match.
Jan 24, 2015, 9:45 pm
#4
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
please continue the conversation in the existing thread in the combined AA/US forum here:
http://www.flyertalk.com/forum/ameri...ounts-now.html
http://www.flyertalk.com/forum/ameri...ounts-now.html