Oct 17, 2015, 11:51 am
Last edit by: JDiver
"Above and Beyind" Certificates for Exceptional Service
The program, which is changing name from AA's less well received "Round of Applause" program that allowed winners of monthly drawings to earn 25,000 AAdvantage miles (and pay the Federal taxes due on contest winnings at AA's valuation of 25,000 miles) has transitioned into the more familiar "Above and Beyond" legacy US Airways program.
"AA has adopted the US Air(ways) program so the drawings, which used to be monthly, are now quarterly. The drawings used to be for 25k miles but now it is various monetary sums...."
Verified and originally posted by sukn and NovaEngr.
- 10 employees $10,000 each
- 100 employees $1,000 each
- 250 employees $250 each
We'll not want to lose the valuable information herein, so we'll merge this thread into the Combined one soon.
Active thread: http://www.flyertalk.com/forum/ameri...er-thread.html
Thank you,
/AA Moderator Team
Above and Beyond Certificates (now AA & US - see Combined forum)
Oct 20, 2014, 2:18 pm
#1
Original Poster
Join Date: Jan 2011
Location: Live in Downeast Maine. Work in New Orleans, Gulf of Mexico
Posts: 19
Above and Beyond Certificates (now AA & US - see Combined forum)
Just wondering,
I have been very happy with the customer service provided recently on some US flights, both onboard the plane and at the checkin counter.
I have filled out these cards and handed them to the employee whom I thought did a good job. Do these cards make a difference?
I have been very happy with the customer service provided recently on some US flights, both onboard the plane and at the checkin counter.
I have filled out these cards and handed them to the employee whom I thought did a good job. Do these cards make a difference?
Oct 21, 2014, 6:23 am
#2
Join Date: Apr 2013
Location: ALB
Programs: AA EXP, HHonors Diamond, Nexus
Posts: 432
Just wondering,
I have been very happy with the customer service provided recently on some US flights, both onboard the plane and at the checkin counter.
I have filled out these cards and handed them to the employee whom I thought did a good job. Do these cards make a difference?
I have been very happy with the customer service provided recently on some US flights, both onboard the plane and at the checkin counter.
I have filled out these cards and handed them to the employee whom I thought did a good job. Do these cards make a difference?
Oct 21, 2014, 6:29 am
#3
Join Date: Dec 2010
Location: PHX
Posts: 323
Just wondering,
I have been very happy with the customer service provided recently on some US flights, both onboard the plane and at the checkin counter.
I have filled out these cards and handed them to the employee whom I thought did a good job. Do these cards make a difference?
I have been very happy with the customer service provided recently on some US flights, both onboard the plane and at the checkin counter.
I have filled out these cards and handed them to the employee whom I thought did a good job. Do these cards make a difference?
We recently gave one to a flight attendant & he told us that he won a drawing for some money a couple years back.
Oct 21, 2014, 8:04 am
#4
Join Date: Oct 2014
Programs: US Airways
Posts: 1
That's good to know. Service isn't overly consistent when you fly, and some of the flight attendants or gate staff def deserve them.
Oct 21, 2014, 10:27 am
#5
Join Date: Jan 2011
Location: PIT/LBA
Programs: I miss US Airways
Posts: 791
Oct 21, 2014, 10:37 am
#6
Join Date: Dec 2010
Location: Pit
Programs: AA Gold SPG Gold HHonors Gold
Posts: 238
I handed out a few last week for not charging me for an over weight bag and another for helping me get confirmed on an earlier flight. They seemed appreciative both times.
Oct 21, 2014, 11:42 am
#7
Join Date: Apr 2013
Location: ALB
Programs: AA EXP, HHonors Diamond, Nexus
Posts: 432
Oct 21, 2014, 12:06 pm
#8
Join Date: Feb 2005
Location: West Palm Beach
Programs: Free Agent
Posts: 791
I also like to send a personalized email to USAirways (the preferred email address on your card). I usually get a personalized response from customer service noting that my email is included in their HR file.
Oct 21, 2014, 12:20 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
If you encounter exceptionally good service, it is always good to write a quick note to the airline.
However, there is one caveat: if the TA/GA/FA bent/broke a rule for you, don't mention the specifics. For example, if the TA made a ticket change without charging the change fee, it is best to just mention they helped resolve a difficult situation and the "excellent service" that they provided. Do NOT mention that they broke the rule for you because you might get them in trouble.
However, there is one caveat: if the TA/GA/FA bent/broke a rule for you, don't mention the specifics. For example, if the TA made a ticket change without charging the change fee, it is best to just mention they helped resolve a difficult situation and the "excellent service" that they provided. Do NOT mention that they broke the rule for you because you might get them in trouble.
Oct 23, 2014, 7:06 am
#10
Join Date: Mar 2010
Location: CAE,AGS
Programs: AAExP, Hyatt Globalist, HHonors Gold, IHG Spire, Marriott Plat
Posts: 3,124
If you encounter exceptionally good service, it is always good to write a quick note to the airline.
However, there is one caveat: if the TA/GA/FA bent/broke a rule for you, don't mention the specifics. For example, if the TA made a ticket change without charging the change fee, it is best to just mention they helped resolve a difficult situation and the "excellent service" that they provided. Do NOT mention that they broke the rule for you because you might get them in trouble.
However, there is one caveat: if the TA/GA/FA bent/broke a rule for you, don't mention the specifics. For example, if the TA made a ticket change without charging the change fee, it is best to just mention they helped resolve a difficult situation and the "excellent service" that they provided. Do NOT mention that they broke the rule for you because you might get them in trouble.
Oct 23, 2014, 9:53 am
#11
Join Date: Sep 2010
Location: DCA
Programs: AA Plat, Bonvoy Gold
Posts: 425
I just handed over my first A&B to a flight attendant on an international flight last week. She seemed really quite happy receiving it -- the kind of happiness that comes when you do not expect something. I encounter a lot of agents and F/As that do a lot to make me happy; I don't think I'll be so stingy with them in the future. (And by stingy, I mean forgetting to bring them with me.)
Yikes! Do they really get in much trouble if the customer is so thrilled that he/she writes in to praise the employee that helped out?
Yikes! Do they really get in much trouble if the customer is so thrilled that he/she writes in to praise the employee that helped out?
Oct 23, 2014, 10:07 am
#12
Join Date: Apr 2013
Location: ALB
Programs: AA EXP, HHonors Diamond, Nexus
Posts: 432
I handed the agent an A&B but it just said "for excellent service". In reality the agent cost the airline a change fee + fare difference which, that close in, probably would have been $500+. I'm sure that would get a talking-to by a supervisor. But at the same time I would like the agent to get some kind of positive recognition for going out of their way to help me.
Oct 23, 2014, 4:00 pm
#13
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,038
In reality the agent cost the airline a change fee + fare difference which, that close in, probably would have been $500+. I'm sure that would get a talking-to by a supervisor. But at the same time I would like the agent to get some kind of positive recognition for going out of their way to help me.
These are the types of things that can't be measured though, so many number crunchers forget about them.
Oct 23, 2014, 5:00 pm
#14
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
The A&B cards are entered into a quarterly drawing. 10 winners receive $10,000 each. 100 winners receive $1000 each. 250 winners receive $250 each.
Oct 26, 2014, 3:54 pm
#15
Original Poster
Join Date: Jan 2011
Location: Live in Downeast Maine. Work in New Orleans, Gulf of Mexico
Posts: 19
Thanks for all the great replies! I am glad the program makes a difference for them! I will be sure to keep using them!