Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > US Airways | Dividend Miles (Pre-Consolidation with American Airlines)
Reload this Page >

Can't be added to the upgrade waitlist after you've checked in online?

Can't be added to the upgrade waitlist after you've checked in online?

 
Old Jun 19, 2011, 5:34 pm
  #1  
Original Poster
 
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Can't be added to the upgrade waitlist after you've checked in online?

I was told yesterday (by 2 out of the 3 Preferred agents I spoke to by phone) that if you check in and don't add yourself to the upgrade waitlist, you can't be added until you get to the airport.

Is this policy new? It doesn't make sense to me- when you're checking in, and if no upgrades are available, you have to click on a link to add yourself to the upgrade waitlist. I clicked on "Print Boarding Pass/Bags" before realizing that I hadn't clicked on that upgrade link, and it was then too late to get added until I got to the airport.

Shouldn't the default be that you are automatically added to the upgrade waitlist unless you click on "No, Stay in Coach"?
ibrandsguest is offline  
Old Jun 19, 2011, 5:58 pm
  #2  
 
Join Date: Aug 2006
Location: PHX
Programs: IHG Platinum, Hertz Gold, National Emerald
Posts: 705
Once you check in, you're under "airport control" and thus why when you call they might not be able to add you.

It may sound odd, but not everyone wants to be auto-upgraded. I know of several times where individuals didn't want to be upgraded. Cases like they are traveling with a group and wish to stay together; I've also seen several politicians and gov't workers decline the upgrades and then there are those rare few where the are using someone else's DM # to get around paying fees and don't want to be upgraded for fear it may shine a light on what they are doing.
awaflyboy is offline  
Old Jun 19, 2011, 6:02 pm
  #3  
Original Poster
 
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Absolutely- I have not wanted upgrades but got them anyway a few times (when on business trips with co-workers). The aggravation of just walking back to coach and swapping with someone in an exit row was much less than the aggravation of calling US three times (and being told conflicting information) and potentially missing an upgrade.
ibrandsguest is offline  
Old Jun 20, 2011, 7:19 am
  #4  
 
Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
Posts: 3,966
The only thing a res agent might be able to do is undo the checkin, though I'm not sure they either have the system access to do that, have been trained on it, or have been lead to believe by management that its ok to do this transaction. If you are un-checked-in I would imagine you could start from scratch and add yourself to the upgrade list via OLCI.

As for cases where you don't want to be upgraded for some reason, a work around might be to not put your DM# in the record until you check in and then decline the upgrade. This may not give you access to certain preferred seats, not sure if they even do that anymore, but I think it would "work."
jetsetter is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.