Add FF number to existing reservation on website?
Aug 2, 2012, 10:32 pm
#1
Original Poster
Join Date: Dec 2007
Posts: 843
Add FF number to existing reservation on website?
Is it possible to add a frequent flyer number to an existing reservation using the US website?
I have a trip on US booked via my company's travel site. The annoying thing is, I couldn't specify using a different (UA) frequent flyer account (the travel site will only apply a FF number belonging to the airline whose flight number is booked). Once I got my reservation confirmation, I went to usairways.com and was able to look it up. However, there didn't appear to be any way to add my UA number. Is this something I'll just have to do at the airport on day of, or is there a way I can do it earlier? Don't really feel like calling on the phone.
I have a trip on US booked via my company's travel site. The annoying thing is, I couldn't specify using a different (UA) frequent flyer account (the travel site will only apply a FF number belonging to the airline whose flight number is booked). Once I got my reservation confirmation, I went to usairways.com and was able to look it up. However, there didn't appear to be any way to add my UA number. Is this something I'll just have to do at the airport on day of, or is there a way I can do it earlier? Don't really feel like calling on the phone.
Aug 2, 2012, 11:37 pm
#2
Join Date: Aug 2006
Location: IAD
Programs: DL-Silver; BA-Bronze
Posts: 1,162
You should be able to do it on the website. Pull up your reservation and near the bottom of the reservation right above the list of passenger(s) there should be a link for "change passenger information". That will let you enter in any FF# for any partner airline.
Aug 3, 2012, 9:48 am
#3
Original Poster
Join Date: Dec 2007
Posts: 843
Strange. I don't see that link on mine. I wonder if it has to do with the fact that it was booked through a company travel portal.
Aug 3, 2012, 3:28 pm
#5
Join Date: Aug 2006
Location: IAD
Programs: DL-Silver; BA-Bronze
Posts: 1,162
I pulled up my reservation through my DM account so maybe you have to go through that to be able to change information (i.e. already have a DM # associated with the reservation)?? I assumed you would be able to get to it by plugging in your confirmation # but apparently not. Strange.
Aug 3, 2012, 4:23 pm
#6
Join Date: Dec 2004
Location: ILM
Programs: UA - G (mm), DL - DM, MM, AA - Plat
Posts: 414
Only US Numbers can be added
You can't add anything but a US number prior to check in. Any partner can be added at check in. Or just call.
Aug 3, 2012, 5:35 pm
#7
Join Date: Aug 2006
Location: IAD
Programs: DL-Silver; BA-Bronze
Posts: 1,162
getting that link to show up -all of my examples are with reservations that have my DM # in the FF field so maybe it lets me go in and change things.
Aug 3, 2012, 5:39 pm
#8
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,529
Jan 8, 2014, 8:21 am
#9
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
I'm having this same problem - no link appeared to add a FF# to the reservation - I called, got through in a few minutes and added my AA #, this reflected on the reservation immediately, however I was not able to select preferred seats - I stayed on the line and after supervisor assistance she was able to put me in preferred exit row seats