Gold Preferred Desk vs Silver or general 800#
Nov 27, 2009, 8:26 pm
#1
Original Poster
Join Date: Dec 2004
Location: Columbia, SC
Programs: US Gold, DL Gold, Hilton Diamond, Starwood Lifetime Gold, Marriott Silver, Hyatt Platinum
Posts: 86
Gold Preferred Desk vs Silver or general 800#
Hi out there, as a relatively new returning member to the Gold ranks (after a multi-year absence before I moved back to Charlotte), I was curious as to the consensus out there on the support quality you get from the Gold Preferred Desk vs. Silver vs. Platinum vs. the general 800 #. I have heard that the CP desk is amazing. Just curious what folks have found out there...
Nov 27, 2009, 8:37 pm
#2
Join Date: Aug 2004
Location: Marietta, GA
Programs: AA EXP;SPG Gold; Priority Club Spire Ambassador; Hilton Diamond
Posts: 796
The Plat desk is great. They are always helpful (and I can understand them).
At the general number, I often get agents whose English is less than perfect, or understandable.
At the general number, I often get agents whose English is less than perfect, or understandable.
Nov 27, 2009, 8:58 pm
#3
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Hi out there, as a relatively new returning member to the Gold ranks (after a multi-year absence before I moved back to Charlotte), I was curious as to the consensus out there on the support quality you get from the Gold Preferred Desk vs. Silver vs. Platinum vs. the general 800 #. I have heard that the CP desk is amazing. Just curious what folks have found out there...
Plat used to still be AZ-based and I did not find them as helpful when I was Plat.
The CP agents are stellar.
Nov 28, 2009, 7:49 am
#4
Join Date: Aug 2009
Location: SEA
Programs: US Silver Preferred, Delta
Posts: 334
How long does it take to get your card when you make silver? Or more exactly the number for the silver desk to help w/ reservations.
I will be qualifying on Dec 5 and was curious how long it will take to get the silver #. Thanks
I will be qualifying on Dec 5 and was curious how long it will take to get the silver #. Thanks
Nov 28, 2009, 7:52 am
#5
Join Date: Feb 2003
Location: Alexandria, VA - DCA
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,075
You'll probably get an email with the Silver desk number before you get your card in the mail. However, I'm not certain about this - can anyone confirm that the "Welcome to XXXX Preferred Status" email has the preferred desk #???
Nov 28, 2009, 9:04 am
#6
Join Date: Oct 2009
Location: New York, NY
Programs: United Platinum
Posts: 320
Took me about 2-3 weeks to get my Silver Card
Nov 28, 2009, 12:24 pm
#7
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,484
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I've been silver, gold, and plat over the past few years, and the treatment I get on the phone from them all seems about the same and good.
Since I live in AZ and generally call in the evenings, most times I get agents at the Tempe res center. When I've called during the day, I usually get the East Coast agents, who don't seem quite as friendly. But I didn't see any difference among the service I received from any.
I've been silver, gold, and plat over the past few years, and the treatment I get on the phone from them all seems about the same and good.
Since I live in AZ and generally call in the evenings, most times I get agents at the Tempe res center. When I've called during the day, I usually get the East Coast agents, who don't seem quite as friendly. But I didn't see any difference among the service I received from any.
Nov 28, 2009, 2:19 pm
#8
Join Date: Jan 2004
Location: DCA
Programs: AA Executive Platinum
Posts: 2,085
I'm almost positive the silver line is in Reno. The last four times I've asked where they're located, that's what each one has said.
Nov 28, 2009, 3:07 pm
#9
Join Date: Sep 2009
Programs: US Chairman, Hilton Diamond, Marriott Platinum
Posts: 189
Can someone PM me the Silver number?
Mia
Mia
Nov 28, 2009, 5:18 pm
#10
Join Date: Oct 2009
Posts: 302
That should not be PMed. Contact US customer service for that number...they will be glad to check your DM number and provide you all relative contact information based upon your status.
Nov 28, 2009, 5:36 pm
#11
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
It's all about perspective. As a Southern-based, East Coast flier, I find the North Carolina-based agents to be much more friendly and knowledgeable.
I admit, I found the Plat agents in 2008 to be very challenging, and I often had to be transferred to someone in Tempe corporate to handle my reservation and voucher issues.
This year as Gold and as a travel manager for someone who is CP, I had great service from the Gold and CP lines. I hope the Plat line has improved this year.
I admit, I found the Plat agents in 2008 to be very challenging, and I often had to be transferred to someone in Tempe corporate to handle my reservation and voucher issues.
This year as Gold and as a travel manager for someone who is CP, I had great service from the Gold and CP lines. I hope the Plat line has improved this year.
Mar 6, 2013, 2:08 pm
#12
Join Date: Mar 2013
Location: SEA
Posts: 3,953
If necro'ing an old thread is against the rules, please go ahead and delete, but I figured I'd add a 2013 data point.
I just called the silver line over a concern about an upcoming reservation - a tight connection in PHL going from F to A - and was left with an overall good impression. The agent answered the phone quickly, was in no rush to get me off of the phone, and helped me apply common sense to my situation instead of just reciting policies. She walked me through what I might do in terms of a flight change or a move up, and was polite (but firm) that she couldn't waive any change fees, which is fair. We basically concluded that both segments are frequently late, and that the better rationale for changing to an earlier flight was to avoid delays in getting to the west coast. The call went to NC.
For what it's worth, I've received generally good service from the main number before I was Silver as well. It was sometimes less understandable, often less personal in terms of the agent wanting to understand a situation, but usually just as polite and generally got me to my desired outcome. I think US has come a long way on its customer service at all levels. Except the lounge dragons. They are still hit or miss.
I just called the silver line over a concern about an upcoming reservation - a tight connection in PHL going from F to A - and was left with an overall good impression. The agent answered the phone quickly, was in no rush to get me off of the phone, and helped me apply common sense to my situation instead of just reciting policies. She walked me through what I might do in terms of a flight change or a move up, and was polite (but firm) that she couldn't waive any change fees, which is fair. We basically concluded that both segments are frequently late, and that the better rationale for changing to an earlier flight was to avoid delays in getting to the west coast. The call went to NC.
For what it's worth, I've received generally good service from the main number before I was Silver as well. It was sometimes less understandable, often less personal in terms of the agent wanting to understand a situation, but usually just as polite and generally got me to my desired outcome. I think US has come a long way on its customer service at all levels. Except the lounge dragons. They are still hit or miss.
