Is there any way to talk to someone at customer relations?
Mar 14, 2008, 4:27 pm
#1
Original Poster
Join Date: Jun 2004
Programs: united 1p, usair silver, nz gold, hilton gold, starwood gold
Posts: 509
Is there any way to talk to someone at customer relations?
My wife and I have E-TUV vouchers.
When I went to use them for a reservation I was told that customer relations had spelled our last names incorrectly but putting an "n" instead of an "s" as the last letter.
Reservations said there was nothing they could do without a password or customer relations correction.
I e-mailed customer relations but from past experiences it takes a couple of weeks for them to respond.
As I want to ticket the reservation any suggestions?
Prior to TSA I would have just used the tickets with the wrong letter at the end, but now.
When I went to use them for a reservation I was told that customer relations had spelled our last names incorrectly but putting an "n" instead of an "s" as the last letter.
Reservations said there was nothing they could do without a password or customer relations correction.
I e-mailed customer relations but from past experiences it takes a couple of weeks for them to respond.
As I want to ticket the reservation any suggestions?
Prior to TSA I would have just used the tickets with the wrong letter at the end, but now.
Mar 14, 2008, 4:34 pm
#2
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Did you use their direct address? [email protected].
To my knowledge, they do not have a "live person" telephone number.
To my knowledge, they do not have a "live person" telephone number.
Mar 14, 2008, 4:34 pm
#3
Join Date: Jan 2004
Programs: Delta Silver, US, FlyingBlue
Posts: 324
You might just as well use the current vouchers. I've had airlines in the past misspell my last name and instructed me to use the misspelled ticket. TSA didn't give me a second glance, they just waived me through.
Mar 14, 2008, 4:48 pm
#4
Join Date: Jan 2004
Location: Pennsylvania
Posts: 8,142
How about trying Live Chat? It can't hurt to try.
Bobette
Bobette
