DM mangled names (Middle Initials)
Aug 1, 2006, 2:04 pm
#1
Original Poster
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
DM mangled names (Middle Initials)
Did the DM/Flight Fund merger mess up middle initials on DM accounts? My middle initial has been added to my first name field in my DM acct (with a blank middle initial field).
I just made my first booking using the new US web page and noticed that my middle initial was in my first name field (autmatically filled out):
[Xxxxx Q] [] [Zzzzzz] Where my name is Xxxxx Q. Zzzzzz (creative parents).
I left it as is, but now my passenger name on the confirmation is listed as XXXXXQ ZZZZZZ, with no space between my first name and middle initial. That's not my name! Can this be fixed? Should I bother?
The last itin I have from the old system has it as ZZZZZZ/XXXXX.
I just made my first booking using the new US web page and noticed that my middle initial was in my first name field (autmatically filled out):
[Xxxxx Q] [] [Zzzzzz] Where my name is Xxxxx Q. Zzzzzz (creative parents).
I left it as is, but now my passenger name on the confirmation is listed as XXXXXQ ZZZZZZ, with no space between my first name and middle initial. That's not my name! Can this be fixed? Should I bother?
The last itin I have from the old system has it as ZZZZZZ/XXXXX.
Aug 1, 2006, 2:08 pm
#2
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Originally Posted by ralfp
Did the DM/Flight Fund merger mess up middle initials on DM accounts? My middle initial has been added to my first name field in my DM acct (with a blank middle initial field).
I just made my first booking using the new US web page and noticed that my middle initial was in my first name field (autmatically filled out):
[Xxxxx Q] [] [Zzzzzz] Where my name is Xxxxx Q. Zzzzzz (creative parents).
I left it as is, but now my passenger name on the confirmation is listed as XXXXXQ ZZZZZZ, with no space between my first name and middle initial. That's not my name! Can this be fixed? Should I bother?
The last itin I have from the old system has it as ZZZZZZ/XXXXX.
I just made my first booking using the new US web page and noticed that my middle initial was in my first name field (autmatically filled out):
[Xxxxx Q] [] [Zzzzzz] Where my name is Xxxxx Q. Zzzzzz (creative parents).
I left it as is, but now my passenger name on the confirmation is listed as XXXXXQ ZZZZZZ, with no space between my first name and middle initial. That's not my name! Can this be fixed? Should I bother?
The last itin I have from the old system has it as ZZZZZZ/XXXXX.
The last time I booked on usairways.com, I deleted my initial prior to confirming my booking and so now it is not in my most recent reservation.
Aug 1, 2006, 2:14 pm
#3
Original Poster
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
Originally Posted by me4yankees
The last time I booked on usairways.com, I deleted my initial prior to confirming my booking and so now it is not in my most recent reservation.
Would it increase the chance of being honored with a SuperSecretStripSearch (one way tickets, name not matching FF profile, etc. etc.)?
[Thanks for the quick reply.]
Aug 1, 2006, 2:57 pm
#4
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Originally Posted by ralfp
Since the system would see it as changing my first name, would removing the middle initial put my DM credit at risk?
Would it increase the chance of being honored with a SuperSecretStripSearch (one way tickets, name not matching FF profile, etc. etc.)?
[Thanks for the quick reply.]
Would it increase the chance of being honored with a SuperSecretStripSearch (one way tickets, name not matching FF profile, etc. etc.)?
[Thanks for the quick reply.]
As to the strip search, I do not think that having or not having a middle initial is a trigger...at least I hope not!
In the old system my middle initial never showed on my BP.
When this appendage of middle initial happened to me, I was more afraid of the xxxxq zzzz on my BP not matching my license or passport, which is xxxx zzzz or xxxx q zzzz. Would it not be more suspicious if my name on my ID was Helen A Brown and my BP said Helena Brown? But everyone here on FT told me not to worry about it, that it happens all the time.
Aug 1, 2006, 3:03 pm
#5
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
Same thing happened to me and I guess I don't care as much as others. I just rolled my eyes and left in alone. I've had no problems with TSA, US, miles posting or anything of the like.
Aug 1, 2006, 3:05 pm
#6
Join Date: Nov 2003
Location: MKE
Programs: AA Exec Platinum, SPG Platinum / Ambassador / Lifetime Gold, Avis FIRST
Posts: 3,293
I've actually been debating about posting about this. It does the same for me.
Aug 1, 2006, 3:07 pm
#7
Join Date: Apr 2005
Location: PHX
Posts: 3,796
My old Flight Fund account also tacked my MI onto my first name, and I never had a problem with it. For my next flight (a *A booking through Air Canada) I'm "ALANMR" when I think they meant "MR ALAN".
Aug 1, 2006, 4:29 pm
#8
Original Poster
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
Originally Posted by me4yankees
I don't think so, since your DM number will be in the reservation.
If XXXX ZZZZZZ uses XXXXQ ZZZZZZ's DM#, is the mileage awarded (how flexible is the matching algorithm)?
In the old system my middle initial never showed on my BP.
I'm trying to think of funny ways this could mess up: Jack Y. ___ to Jacky ___ (I know, spelling).
Aug 1, 2006, 5:19 pm
#9
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Originally Posted by ralfp
Yeah, but if the PNR name doesn't match the DM file, you don't get credit, right? If John Smith has Jack Johnson's DM # in his PNR, Jack doesn't get miles.
If XXXX ZZZZZZ uses XXXXQ ZZZZZZ's DM#, is the mileage awarded (how flexible is the matching algorithm)?
Same here. I guess US's solution used to be ignoring the issue. Seems better than messing up names.
I'm trying to think of funny ways this could mess up: Jack Y. ___ to Jacky ___ (I know, spelling).
If XXXX ZZZZZZ uses XXXXQ ZZZZZZ's DM#, is the mileage awarded (how flexible is the matching algorithm)?
Same here. I guess US's solution used to be ignoring the issue. Seems better than messing up names.
I'm trying to think of funny ways this could mess up: Jack Y. ___ to Jacky ___ (I know, spelling).
Aug 1, 2006, 6:47 pm
#10
Join Date: Apr 2006
Location: PIT
Programs: DL (Medallion), AA, WN, Scareways, HH, MR, SPG
Posts: 522
I had this problem years ago, then it seemed to go away. Then I noticed a few weeks ago it was back (either that or it never left and I didn't notice it!). I have gotten looks by TSA as my MI is "A" which could make it sound like a woman's name. But I've never had problems or issues with security or mileage credits (both US and UA).
Aug 1, 2006, 6:56 pm
#11
Join Date: Aug 2001
Location: Arizona USA
Programs: NetJets Marquis, Southwest Moo, Marriott Platinum
Posts: 1,652
Ahhhh, I really don't want to step in the middle of this........ 
OK..... If you had a legacy DM account and NO HP FF account, there's a (non-scientific, just BS , but really low!) 99.99999999% chance you're OK on the merger.
If you had a HP FF account, you need to look at your card or statement. I have a common name and after problems with boarding the same flights with others with the same name, HP added my middle initial after a space after my first name. My two accounts did not merge, and spawned a third account. It took my IT data knowledge and insider knowledge to fix the problem. Oh, and about a month.
So haul out those old HP FF cards or statements and take a look John Smith, Jane Jones and Bob Schninkleberg!
OK..... If you had a legacy DM account and NO HP FF account, there's a (non-scientific, just BS , but really low!) 99.99999999% chance you're OK on the merger.
If you had a HP FF account, you need to look at your card or statement. I have a common name and after problems with boarding the same flights with others with the same name, HP added my middle initial after a space after my first name. My two accounts did not merge, and spawned a third account. It took my IT data knowledge and insider knowledge to fix the problem. Oh, and about a month.
So haul out those old HP FF cards or statements and take a look John Smith, Jane Jones and Bob Schninkleberg!
Aug 1, 2006, 6:58 pm
#12
Join Date: Aug 2001
Location: Arizona USA
Programs: NetJets Marquis, Southwest Moo, Marriott Platinum
Posts: 1,652
Originally Posted by Travels2mch
I h I have gotten looks by TSA as my MI is "A" which could make it sound like a woman's name.
Aug 1, 2006, 7:11 pm
#13
Join Date: Aug 2003
Location: Washington, DC
Programs: AA GLD (1MM), DL GLD, Marriott Plat, RCL D+, X Elite
Posts: 3,229
I sent an email to the Chairmans email address, and the middle initial was gone in 48 hours.
Aug 1, 2006, 8:27 pm
#14
Original Poster
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
Just to add some more info, I did not (to the best of my knowledge) have a legacy HP FF acct (unless mommy & daddy signed me up > 15 years ago).
More fun stuff: the old US system could deal with first names that had a space in the first names: the boarding passes had the full first name (XXXX XXXX) in them.
I can't email the Chairman's address (can I?); this flight brings me to lowly Silver status.
BTW: Does it (Silver status) happen immediately or in January?
More fun stuff: the old US system could deal with first names that had a space in the first names: the boarding passes had the full first name (XXXX XXXX) in them.
I can't email the Chairman's address (can I?); this flight brings me to lowly Silver status.
BTW: Does it (Silver status) happen immediately or in January?
Aug 1, 2006, 8:48 pm
#15
Join Date: Dec 2005
Location: Pittsburgh
Posts: 965
My company travel agent (american express) does the same thing. My reservations come out as Debraa instead of Debra A. Never had a problem with it. I called them about it a few months ago, they said they are aware of the problem with their system.
