Is Carole Blazer Real?
#1
Original Poster
Join Date: Jun 2004
Location: KUSA
Programs: Whatever AMEX Plat comes with... I buy on price.. Spirit Big Front Seat, want First/buy First
Posts: 1,441
Is Carole Blazer Real?
I have a new conspiracy theory, and I think it makes sense.
Does anybody have any proof that Carole Blazer is a real person? Or is "she" just a ficticious supervisor and a department functions as her? Perhaps just a name they put on it to seem more customer friendly?
Many companies do things like this. Maybe US does. Anybody ever met her? Or is it always "Sorry, Carole is out of the office today."
Does anybody have any proof that Carole Blazer is a real person? Or is "she" just a ficticious supervisor and a department functions as her? Perhaps just a name they put on it to seem more customer friendly?
Many companies do things like this. Maybe US does. Anybody ever met her? Or is it always "Sorry, Carole is out of the office today."
#2
Join Date: Sep 2002
Programs: HHonors Diamond USAirways CP Hertz Pres Cir
Posts: 549
I wrote to Carol and got back a note from someone else.
Thus, I would not doubt that Carol Blazer is fictitious. This is a common technique used for call-in centers, where they assign a "name" to something, and then anyone who makes contact with that name can be forwarded to whoever is available to deal with the issue.
Thus, I would not doubt that Carol Blazer is fictitious. This is a common technique used for call-in centers, where they assign a "name" to something, and then anyone who makes contact with that name can be forwarded to whoever is available to deal with the issue.
#3
She's very, very real
Carole Blazer is the manager of the Dividend Miles Service Center. She has over 25 years - maybe over 30 - with the company, being a former "Piedmonster" as they called themselves. Carole worked for years with a good friend of mine who was an exec in the sales division, and he introduced her to me several years ago. Carole, like many in Winston-Salem, has survived many Presidents, CEO's, and management teams who seemingly tried their best to ruin the company. I have experienced first-hand her tremendous passion for the customer's overall satisfaction with the US Airways product.
Though I haven't personally spoken with Carole in about a year, I can only imagine that the decay of the company has been extremely tough. She manages all the DM CSR's, and has I'm sure taken her share of beatings from dedicated but fed-up customers; not to mention her staff. And, I'm also sure she's watched many friends from decades with the company be pushed out.
She is one of the best of that rare, dedicated breed of company employees. There is a group of them in Winston-Salem - and many on this board know exactly what I mean - that just aren't duplicated at any other airline.
If you are trying to reach her, I'm sure it's difficult.
Though I haven't personally spoken with Carole in about a year, I can only imagine that the decay of the company has been extremely tough. She manages all the DM CSR's, and has I'm sure taken her share of beatings from dedicated but fed-up customers; not to mention her staff. And, I'm also sure she's watched many friends from decades with the company be pushed out.
She is one of the best of that rare, dedicated breed of company employees. There is a group of them in Winston-Salem - and many on this board know exactly what I mean - that just aren't duplicated at any other airline.
If you are trying to reach her, I'm sure it's difficult.
#4
Original Poster
Join Date: Jun 2004
Location: KUSA
Programs: Whatever AMEX Plat comes with... I buy on price.. Spirit Big Front Seat, want First/buy First
Posts: 1,441
Originally Posted by shinbal
Carole Blazer is the manager of the Dividend Miles Service Center. She has over 25 years - maybe over 30 - with the company, being a former "Piedmonster" as they called themselves.
Figured if anybody could answer, this board could.
A lot of companies use a general name for a department to put a more customer-friendly front on it. The pattern here looked very familiar, and I'm glad there really is a Ms. Blazer.
#5
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
Originally Posted by JAXPax
A lot of companies use a general name for a department to put a more customer-friendly front on it. The pattern here looked very familiar, and I'm glad there really is a Ms. Blazer.
#6
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,158
Originally Posted by EnvoyBoy
I agree. I know an organization that claims to do anonymous surveys with the results being reported only in the aggregate. In reality, the return envelopes are address to a fake name, title and department that alerts the mailroom to forward said surveys to the very person from whom the respondent has been assured anonymity.
#7
Join Date: Nov 2002
Location: Boynton Beach, FL, USA
Posts: 720
Does anyone know Carole's direct email? If she's really as good as you say she is, then I'd like to send her an encouraging note, if it will actually be read by her.
I emailed the Chairman's desk to ask for a challenge last year, and the phone rep told me to put her name in the subject of my email, but I never got her direct address.
In any case, I just thought it would be nice to send her our kudos.
Feel free to PM me if you think it'd be a bad idea to post her email in public view.
I emailed the Chairman's desk to ask for a challenge last year, and the phone rep told me to put her name in the subject of my email, but I never got her direct address.
In any case, I just thought it would be nice to send her our kudos.
Feel free to PM me if you think it'd be a bad idea to post her email in public view.
#9
Join Date: Sep 2002
Location: mystic island, nj, USA
Posts: 2,377
She is very real! I had her direct dial at one point. Don't ask me what I did with it. I got 2 of my co-workers comped and another a challenge.
#10
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,114
Can someone tell me, what is the best FAX number to reach Carole Blazer?
Edited to add: I think I found it: (336) 661-8448. Someone please correct me if I'm wrong.
Edited to add: I think I found it: (336) 661-8448. Someone please correct me if I'm wrong.
Last edited by AZ Travels the World; Jun 27, 2005 at 3:02 pm
#11
Join Date: Jun 2005
Location: Malvern, PA
Programs: American Executive Platinum 1.5 Million Miler, Marriott Lifetime Titanium, Hilton Diamond, Hertz 5 *
Posts: 8
Interesting theory....
Real person or not, Carole Blazer has always done right by me over the years.
I've been able to get many friends & co-workers bumped up to the next tier, by getting "Carole" to look at their recent travel history. This has saved them from having to fly the entire calendar year in order to attain the next level. - Jetrider
Real person or not, Carole Blazer has always done right by me over the years.
I've been able to get many friends & co-workers bumped up to the next tier, by getting "Carole" to look at their recent travel history. This has saved them from having to fly the entire calendar year in order to attain the next level. - Jetrider
#12
Join Date: Nov 2002
Posts: 8
She's Real
I've actually seen her and I can assure you (as hard as it may be to believe that there are people like her are still around), she is very real.
#13
Join Date: Aug 2004
Location: St. Croix, USVI
Programs: AAdvantage Executive Platinum & Million Miler. Hilton Diamond
Posts: 915
Originally Posted by lambdachi
I've actually seen her and I can assure you (as hard as it may be to believe that there are people like her are still around), she is very real.
I am very impressed with what I've seen with the new US. I've consistently been notified when my UG's go through via email which is a fantastic improvement. The service on flights has been better, planes are generally clean, and now they are adding meals back to flights that needed them. The website is the only downer thus far, but getting a call from someone like Mrs. Blazer instills confidence that they are really trying their best to resolve this.
Despite all the negativity that I've seen ont his board, IMO things are looking up for US.
Sean
#14
Join Date: Feb 2005
Programs: USAir CP, United, Continental, Marriott Gold, Starwood, Hilton, Hyatt
Posts: 116
Carole called me earlier this year, very apologetic for not responding to an email. She said she would deal with my issue that day and an hour later it was resolved!
#15
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
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Carole called me back in April when I received my comp to Silver Preferred...she called and let me know that she was going to match my DL status instead of sending an email or just updating it.