Who to complain to for not receiving the 15k bonus miles for Promotion?
Jun 18, 2013, 5:41 am
#1
Original Poster
Join Date: Nov 2006
Location: LAX
Posts: 2,851
Who to complain to for not receiving the 15k bonus miles for Promotion?
I received the Promotional offer for 15k U.S. Airways bonus miles if you spend $750 or more per month for 3 consecutive months. It also stated that my bonus miles would appear on the statement 6-8 weeks after the promotion ended. Mine ended April 30, 2013 and my statement date closed yesterday with zero miles.
CSR and Supervisor are useless. They keep insisting I have one week left for 15k miles to post but I won't have a statement till July 17, 2013 which would make it 11 weeks.
CSR and Supervisor said they can't manually make adjustment.
Who can I write to or who can I call who has the authority to post the miles on my account?
I have better results with delta.bomb then barclay
CSR and Supervisor are useless. They keep insisting I have one week left for 15k miles to post but I won't have a statement till July 17, 2013 which would make it 11 weeks.
CSR and Supervisor said they can't manually make adjustment.
Who can I write to or who can I call who has the authority to post the miles on my account?
I have better results with delta.bomb then barclay
Jun 18, 2013, 6:37 am
#2
Join Date: May 2011
Posts: 12
I received the Promotional offer for 15k U.S. Airways bonus miles if you spend $750 or more per month for 3 consecutive months. It also stated that my bonus miles would appear on the statement 6-8 weeks after the promotion ended. Mine ended April 30, 2013 and my statement date closed yesterday with zero miles.
CSR and Supervisor are useless. They keep insisting I have one week left for 15k miles to post but I won't have a statement till July 17, 2013 which would make it 11 weeks.
CSR and Supervisor said they can't manually make adjustment.
Who can I write to or who can I call who has the authority to post the miles on my account?
I have better results with delta.bomb then barclay
CSR and Supervisor are useless. They keep insisting I have one week left for 15k miles to post but I won't have a statement till July 17, 2013 which would make it 11 weeks.
CSR and Supervisor said they can't manually make adjustment.
Who can I write to or who can I call who has the authority to post the miles on my account?
I have better results with delta.bomb then barclay
Curious though, has your spending also been done via AP?
Jun 18, 2013, 6:56 am
#3
Original Poster
Join Date: Nov 2006
Location: LAX
Posts: 2,851
I think since I didn't make a spending this past month, it never generated the 15k. U.S. Airways is useless.
What is AP?
Jun 18, 2013, 7:03 am
#4
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Can you not just wait one more week? Sheesh.
Jun 18, 2013, 8:01 am
#5
Original Poster
Join Date: Nov 2006
Location: LAX
Posts: 2,851
Waiting a week is not the reason for my complaint.
The fine print stated:
"Your bonus miles will appear on your statement up to 6-8 weeks after the end of the promotion"
Next statement is mid July.
The fine print stated:
"Your bonus miles will appear on your statement up to 6-8 weeks after the end of the promotion"
Next statement is mid July.
Jun 18, 2013, 10:23 am
#6
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
Maybe he is needing those miles for an award trip. You have no knowledge of why the OP wants the miles at the time he was told he would have them.
OP, I'm waiting as well so maybe they are just behind schedule. Wouldn't be shocking. Keep us updated.
OP, I'm waiting as well so maybe they are just behind schedule. Wouldn't be shocking. Keep us updated.
Jun 18, 2013, 10:43 am
#7
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Jun 18, 2013, 12:22 pm
#8
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
Jun 18, 2013, 1:38 pm
#9
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Jun 18, 2013, 1:45 pm
#10
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
Jun 18, 2013, 3:17 pm
#11
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,065
I don't think you need to wait for the next DM statement to generate. When the miles post, you'll see them in your online account activity. If you don't see them by June 30, then call back and refer them to the 6-8 week note and, hopefully, open a case.
Jun 18, 2013, 10:31 pm
#12
Original Poster
Join Date: Nov 2006
Location: LAX
Posts: 2,851
Thanks all.
Sep 30, 2013, 9:50 am
#13
Join Date: Jul 2003
Location: Wine Country, Finger Lakes
Programs: LFFRS BOD
Posts: 1,355
So did you get your 15k bonus miles and if so can you share when?
Husband had the 3 mos offer ending in August.. still no bonus miles and has put spent on Sept.. this statement closes Oct 2nd.
Already PM them and got a message riddled with mistakes.. dates in 2012 and total purchases incorrect amount .
Waiting a few more days to see if they post.
Sep 30, 2013, 5:06 pm
#14
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,678
Mine took until the statement 8 weeks after the promo ended to post. That meant 3 statements after the promo. Amazingly slow.