Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]
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Oct 14, 2013, 4:55 pm by NewbieRunnerUpdate 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.
Discussion on using US miles to book oneworld awards is available here.
If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.
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Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.
- Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
- American Airlines awards cannot be combined with any of our current partner.
- American Airlines award travel chart (PDF)
Please see the devoted thread on using US miles to book AA here.
drzoidberg , Aug 21, 2013 4:02 pm
May 29, 2015Quote:
I'm the one who got her into all this, and I'm not sure what to tell her.
If you check the thread, you'll note that LH tickets aren't available for redemption for next year's travel..Originally Posted by Kay_nyc
My sister has called in twice to book LH tickets for July 2014. No luck. She's been told LH hasn't been loaded yet and that there is an IT glitch. All sorts of stuff. Has anyone else successfully booked tickets that far out?I'm the one who got her into all this, and I'm not sure what to tell her.
Air Rarotonga , Aug 21, 2013 4:12 pm
Quote:
Aha... Why are you believing that they can see 'everything' and were adviced to deny everything ??? What is your definiton of 'They' ??? Why that ???Originally Posted by ellylex
Just called - got the same reply. I am sure they can see everything - they got advised not to "sell" those seats.
Quote:
I'm the one who got her into all this, and I'm not sure what to tell her.
Tell her the truth! Nothing more!Originally Posted by Kay_nyc
My sister has called in twice to book LH tickets for July 2014. No luck. ...I'm the one who got her into all this, and I'm not sure what to tell her.
Quote:
Hi Drzoidberg - sorry, I'm the sister in question. Can you please tell me where it says that LH tickets aren't available for next year's travel? Do you know when they're going to be available?Originally Posted by drzoidberg
If you check the thread, you'll note that LH tickets aren't available for redemption for next year's travel..
travelislife , Aug 21, 2013 4:23 pm
Quote:
I did this last year and was no problem. I assumed because of the merger issues Thai has tightened up....
I booked 4 in J last night on TG MEL-BKK-NRT return using the technique discussed. Put two on hold and then instantly another 2 available. It appears that has now exhausted the allocation for those flight as no more seats have appeared.Originally Posted by djwald
Thanks again, I guess then that there arent any more seats on that flight, because the 3 seat is still not available. I also notice it is easter weekend so maybe it a full weekend...I did this last year and was no problem. I assumed because of the merger issues Thai has tightened up....
Sounds like I just missed the IT glitch last night so got lucky there! The way every agent panders out a different excuse goes to show how terrible US communication must be to their own employees. Unless they are lazy and just don't read it.
There is no way that overnight they decided no one is able to book *A partners from now on.
Quote:
Originally Posted by apeortdz
Anyone else having trouble with the KVS tool today? My award flight searches return FS? CS? YS? for every search. I guess I will try later.
Quote:
As noted in the KVS Tool User Guide (http://Help.KVSTool.com/#Interpreting), this indicates that the *A StarNet datalink between the airlines was temporarily unavailable. Originally Posted by geo1005
Yes. Experienced the same just now. I get the same return FS? CS? YS? for every search.
Should it happen again in the future, please try again later or use the [Awards/AC-StarAlliance] Method.
In any case, everything is back to normal now:
[KVS Availability Tool 7.2.4/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:
CHI Chicago Metro IL US = ORD MDW RFD LON London Metro UK = LHR LGW STN LTN LCY QQS QQW ZLS ZEP XQE TUE 01 Oct 2013 | 1 Seat Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- UA 958 ORD 16:00 LHR 05:55 +1 777 0 FS+ CS- YS+ UA 928 ORD 18:30 LHR 08:35 +1 763 0 FS- CS- YS+ UA 938 ORD 21:10 LHR 11:15 +1 763 0 FS- CS- YS+ UA 3512 ORD 18:32 YOW 21:27 E70 0 FS/ CS+ YS- -> AC 888 YOW 22:30 LHR 10:15 +1 763 0 FS/ CS- YS+ AC 518 ORD 13:20 YUL 16:20 E75 0 FS/ CS+ YS- -> AC 864 YUL 19:50 LHR 07:30 +1 333 0 FS/ CS- YS+ AC 520 ORD 15:45 YUL 18:45 E75 0 FS/ CS- YS+ -> AC 864 YUL 19:50 LHR 07:30 +1 333 0 FS/ CS- YS+ AC 504 ORD 11:00 YYZ 13:30 E75 0 FS/ CS+ YS+ -> AC 856 YYZ 18:30 LHR 06:25 +1 77W 0 FS/ CS- YS+ AC 506 ORD 13:15 YYZ 15:45 E75 0 FS/ CS+ YS+ -> AC 856 YYZ 18:30 LHR 06:25 +1 77W 0 FS/ CS- YS+ AC 506 ORD 13:15 YYZ 15:45 E75 0 FS/ CS+ YS+ -> AC 848 YYZ 20:30 LHR 08:35 +1 763 0 FS/ CS- YS+ AC 508 ORD 15:35 YYZ 18:05 E75 0 FS/ CS- YS- -> AC 848 YYZ 20:30 LHR 08:35 +1 763 0 FS/ CS- YS+ UA 3837 ORD 16:10 YYZ 18:44 ERJ 0 FS/ CS/ YS- -> AC 848 YYZ 20:30 LHR 08:35 +1 763 0 FS/ CS- YS+
Quote:
They were still last month. Back a few weeks ago booked LH intra-EU flight (just one) no problem, for May 2014.Originally Posted by drzoidberg
If you check the thread, you'll note that LH tickets aren't available for redemption for next year's travel..
Boddingtons , Aug 21, 2013 6:38 pm
Quote:
Maybe you should get a job as a US agent....someone who doesn't read! I've hung up too many times.Originally Posted by Superguy
Can always hang up and try again.
Anyhow, now they can see TG seats but no Lufthansa. Grrrr
Boddingtons , Aug 21, 2013 7:02 pm
They can now see availability other than LH, mainly.
The agent advised he could see MUC-MAN availability on days eitherside, but when queried with a supervisor he was advised not to touch it.
The agent advised he could see MUC-MAN availability on days eitherside, but when queried with a supervisor he was advised not to touch it.
Boddingtons , Aug 21, 2013 7:04 pm
The agent advised he could see MUC-MAN availability on days eitherside, but when queried with a supervisor he was advised not to touch it.
Quote:
That was a completely unnecessary response to someone giving helpful advice. HUACA remains the best way to deal with the US call centers, frustrating as it may be.Originally Posted by Boddingtons
Maybe you should get a job as a US agent....someone who doesn't read!
As mentioned in the *A Bookings thread, there was likely an IT issue with *A award space today. It seems to be resolved.
I just got off the phone with US to make a change to an existing booking, and was able to get a FRA-IAD segment on LH without issue. Try to get someone who doesn't ask a supervisor.
Boddingtons , Aug 21, 2013 7:35 pm
Quote:
As mentioned in the *A Bookings thread, there was likely an IT issue with *A award space today. It seems to be resolved.
I just got off the phone with US to make a change to an existing booking, and was able to get a FRA-IAD segment on LH without issue. Try to get someone who doesn't ask a supervisor.
I've already acknowledged that availability is haphazard. I've also outlined that I have called numerous times without joy, so someone telling me to hang up and try again is completely missing the mark.Originally Posted by LM225
That was a completely unnecessary response to someone giving helpful advice. HUACA remains the best way to deal with the US call centers, frustrating as it may be.As mentioned in the *A Bookings thread, there was likely an IT issue with *A award space today. It seems to be resolved.
I just got off the phone with US to make a change to an existing booking, and was able to get a FRA-IAD segment on LH without issue. Try to get someone who doesn't ask a supervisor.
If anyone can get Munich to Manchester on 27th April on anything other than SQ, then give me a shout on Cloud 9.
The only sense I got was out of the European call centre, naturally, but alas it's currently closed.
Quote:
Here is the link to all info regarding OZ lay-flat seats.Originally Posted by LHR/MEL/Europe FF
you say you checked seat guru... I would want to confirm via the asiana forum here in FT whether your flight has flat beds.