I have several Award tickets issued for later in next 8 months. I have tried to change some flights but for last month, I only seem to reach people who have trouble listening, trouble understanding English, cannot find reservations even with locators [unless they go on hold for long periods], deny they are new or trainees, and never find available seats. They claim they are in Winston-Salem, are "trained to help me", and no more experienced staff are available. Has anyone else experienced this? Is this an indirect attempt to limit Awards? My patience is worn thin.