anyone else hate southwest?
#31
Join Date: Jun 2003
Location: Athens, WV, USA; a US cockroach long before it was in FFOCUS; now a lowly US5 for only the 2nd time in 20 years.
Programs: US5
Posts: 3,050
Originally Posted by longing4piedmont
ahhhhh for the good ole days. Were is www.iflyswa.com when you need him?
I'll fly in an RJ rather than put up with the cattle drive anyday. I like to know where I'm sitting instead of taking what the stampede gives me. Yes, I've flown SW a few times on the left coast, so I'm not just blowing smoke.
#32
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
Originally Posted by kinglobjaw
Southwest Airlines and why they are idiots:
2) A horrible website, hard to manouver
11) No nice airplanes, just small old 737 airplanes.
13) Nothing to eat on board, just peanuts and tiny beverage
2) A horrible website, hard to manouver
11) No nice airplanes, just small old 737 airplanes.
13) Nothing to eat on board, just peanuts and tiny beverage
Small, old 737s? Guess you've not seen the facts on WN's fleet. Lots of new 737-700s, a bunch of not-so-old 737-300s and a few 735s. Compare that to the dumpy props and RJs you'll find on many US routes.
Nothing to eat? Free snack box (that AA and others now sell) and a full can of soda. If you're a frequent flyer, free alcohol. Compare that to those props and RJs that US gives you.
#33
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
Originally Posted by kinglobjaw
Southwest Airlines and why they are idiots:
1) A supposedly cheap experience thats misadvertised
1) A supposedly cheap experience thats misadvertised
Misadvertised – is that even a word? Please provide a source for this slanderous statement.
7) Fools trying to start up "major" operations at Love Field, bringing economy down in Dallas, making peaceful community loud by flying planes.
11) No nice airplanes, just small old 737 airplanes.
Southwest will take delivery of 25 new airframes this year. Boeing can’t build them fast enough.
12) Service non proffesional.
13) Nothing to eat on board, just peanuts and tiny beverage
#34
They're tough to avoid for nonstops at BWI. I certainly don't hate the airline.....I admire their ability to turn a profit. They're a marketing machine. And I will say this for Southwest Airlines: They entrench themselves in the communities they enter, from a public service and from a sponsorship standpoint. They make themselves "the people's airline". I'd also like to thank them for dropping the fares in a lot of markets. I've been able to travel on my preferred carrier, US, for much less than US was willing to charge before SWA's arrival.
That being said, as I have watched the demise of US Airways in Baltimore since 1993, I've been one of the people taking connections on US everywhere that Southwest flies to nonstop. I love my upgrades and my preferred boarding, and I love my CP line. I love the fact that I have been to Europe multiple times in business class, for free, both on US, and on *A carriers.
What I guess bothers me the most is the perception that they're "always the cheapest airline". I consistently find better fares out of BWI on the legacies. LA for Example.....I'm always able to get UA for what I consider significant savings over Southwest. In my town, they are a quiet, but very shrewd and well-managed monopoly.
I laugh when I read people's comments that there's a "class" of people that fly Southwest. I just don't buy that social status thing between major and discount carriers anymore. Yes, it's a cattle car...especially when I watch 30% of a 737 get to preboard for the most ridiculous reasons.
But I think many frequent fliers of the legacy carriers "hate" Southwest because they've done things that their own preferred carrier can't, won't, or hasn't tried to do, and then spend all their time playing catch-up. I can probably put it best with a baseball example. I love to hate the NY Yankees. I scoff at their $200M payroll and their "arrogance". But really, as an Orioles fan, I just get mad that my stadium is dark every October.
That being said, as I have watched the demise of US Airways in Baltimore since 1993, I've been one of the people taking connections on US everywhere that Southwest flies to nonstop. I love my upgrades and my preferred boarding, and I love my CP line. I love the fact that I have been to Europe multiple times in business class, for free, both on US, and on *A carriers.
What I guess bothers me the most is the perception that they're "always the cheapest airline". I consistently find better fares out of BWI on the legacies. LA for Example.....I'm always able to get UA for what I consider significant savings over Southwest. In my town, they are a quiet, but very shrewd and well-managed monopoly.
I laugh when I read people's comments that there's a "class" of people that fly Southwest. I just don't buy that social status thing between major and discount carriers anymore. Yes, it's a cattle car...especially when I watch 30% of a 737 get to preboard for the most ridiculous reasons.
But I think many frequent fliers of the legacy carriers "hate" Southwest because they've done things that their own preferred carrier can't, won't, or hasn't tried to do, and then spend all their time playing catch-up. I can probably put it best with a baseball example. I love to hate the NY Yankees. I scoff at their $200M payroll and their "arrogance". But really, as an Orioles fan, I just get mad that my stadium is dark every October.
#35
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
Before Southwest came to PIT I would amuse myself at airports by sitting at Southwest gates and watch the cattle call. Now, as I have learned from Flyertalk, you can check in at 12:01am, be sure to get an A boarding pass, and be the last person to board in A and still get a window or aisle seat with open middle (at least initially), along with no change fees and full beverage service on a 30 minute packed flight, I think Southwest is the one that laughs last. Especially since I still have a million miles+ banked in various legacy airlines to get me to international destinations in style, but when I just need to go to Vegas, the Greyhound bus of the sky just does me fine.
#36
Join Date: Sep 2002
Location: FLL & PIT
Programs: Marriott Platinum for Life.
Posts: 1,235
Originally Posted by kinglobjaw
First off everytime I fly US airways even in coach i get full can of what i get on US Shuttle free alcohol even on the EMB 170 flights ord to/from dca i always get full can not just cup. pretzels situation is true bout nwa not us airways. and all the flight attendants even the worst one would beet the best southwest flight attendant and if youre so protective bout Southwest why are you US1 isnt that first class too nice? im sure youd rather be stuff in an unassigned seat on southwest!!! now rebuttle to more than 3 statements about the idiots at southwest. go on at least prove why you like flying youre cheap filthy unorganized not so hot stuck up hot shot southwest airlines. oh ya while youre at it stop flying US, if youre dislike them so much you hyporcrit!!!
here we have a not so US US flyer!
LOT Polish Airlines You Under Our Wing www.lot.com
You Wont Regret Flying With US www.usairways.com
here we have a not so US US flyer!
LOT Polish Airlines You Under Our Wing www.lot.com
You Wont Regret Flying With US www.usairways.com
I'm rebuking only 3 points out of your 15 point tirade. Those 3 affect me. Maybe they don't always affect you. And for your information, I only use WN when I absolutely have to. Living in dehubbed PIT still means I fly US because it gets me to work and back. And sometimes I don't have a choice but to fly WN since I'm headquartered out of the Boston area and when my corporate travel says WN is charging only $250 r/t (pit to mht) and US is charging $940 r/t (pit - bos), who do you think I'm going to have to fly?
And yes I love my FC seat that I get 100% of the time I fly. But atleast WN planes are clean. And no I don't like the unassigned seat fiasco that WN uses but if you know how to play the game you always get an "A" boarding card and can usually get exit row or bulk head.
I used to sound like you. I've been flying US for 9 years almost weekly. But I finally discovered there is more to worry about than an airline. I play the game, plain and simple. I work their system to my benefit. And I have benefited from it for 9 years. Plus it taught me how to play the game at NW for 2 years and that got me Gold status with them.
So if you don't know how to play the game you'll never win. And remember, it's only a plane. It's transportation from point A to point B. How you use it to benefit you is the most important thing.
And 1 more thing. WN just announced PIT to PHX and another PIT to LAS. YIPPEE!! This just means all my west coast travel just became significantly cheaper. No more flying UA to the west coast and I can remain on the "new USAirways" and get reasonable airfares. So I'll always remain a cockroach on US, why?, because I know how to play the game.
You may not like WN, that's your choice. But they do have a simple strategy that the other airlines fail to use. Price accordingly.
Side note........go back and re-read your reply above. Forget how to use spell check?
Last edited by trvlr64; Aug 18, 2005 at 8:37 am
#37
Join Date: Jul 2000
Location: Commuting around the mid-atlantic and rust-belt on any number of RJs
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Posts: 9,255
Originally Posted by shinbal
What I guess bothers me the most is the perception that they're "always the cheapest airline". I consistently find better fares out of BWI on the legacies. LA for Example.....I'm always able to get UA for what I consider significant savings over Southwest. In my town, they are a quiet, but very shrewd and well-managed monopoly.
#38
Join Date: May 2003
Location: TLL
Programs: OZ Diamond, BA Gold, Bonvoy Ambassador, HH Gold
Posts: 4,410
Originally Posted by exerda
Don't many airlines allow for credits (if restricted to use on future purchases with that airline) if the fare drops? I guess that the more complex fare structures on most of the majors means that to be considered the "same" fare class and to thus get the difference w/o paying a change fee is more difficult than WN's model.
I've flown WN once. I thought the employees were wonderful, and, despite the stereotypes above, on my mid-week flight, there were mainly business people.
I've never flown WN again for one simple reason - no reserved seating. I deeply resented having to line up for up to two hours before the flight just to be assured of getting a good seat. If they did seating assignments, I wouldn't say they'd be my primary airline, but I'd fly them more often.
I know the cost argument - tack on an extra $10 each way for a reserved seat and I'd pay it. Board the reserved seats, then open up the cattle call.
#39
Join Date: Jun 2005
Location: TRI / TYS
Programs: US CP
Posts: 188
In my favorite episode of AIRLINE, there is the GA getting into it with this very rude and very angry arab(?) guy who just keeps saying...
I HATE SATH-VEST.
It is hilarious.
Never flown them though. And never will.
Love US Airways too much.
I HATE SATH-VEST.
It is hilarious.
Never flown them though. And never will.
Love US Airways too much.
#40
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
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Posts: 67,106
Speaking of "Airline," it amazes me the number of people who identify with the pax rather than the GAs and CSRs shown. I can't stand the show--maybe too much WN for me? --but when I have watched it, it seems to mostly (at least 75%) be rude pax who have caused their own problems and are blaming it on the airline staff.
Yet my family and friends who do often watch say, "I can't believe how badly those people treat the passengers."
Yet my family and friends who do often watch say, "I can't believe how badly those people treat the passengers."
#42
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,115
Originally Posted by ClueByFour
The latter two are why they don't do the former two.
Southwest has realized that the key to non-labor cost containment is to keep things simple. Elite preboarding ruins that.
Southwest has realized that the key to non-labor cost containment is to keep things simple. Elite preboarding ruins that.
Today, SW has preboarding, followed by groups A, B & C, boarding a total of x passengers. Elite preboarding would look like current preboarding plus elites, followed by groups A, B & C, still boarding a total of x passengers. Or, group A becomes elite members and everyone else boards in B and C. Either way, all you're doing is funneling 10 people, at the most, into the jetway before the masses, for the same total of x passengers in the same amount of time. Can you help me understand where the additional cost comes in?
Same thing at security. In PHX SW pays for two people to sit there on stools, checking ID. HP pays for the same number on the opposite concourse. HP has an extra line for elite members funneling into one of the people. SW doesn't. Same number of passengers going through the two ID checkers, where's the extra cost?
What's the additional the "non-labor" cost that is so significant that it wouldn't be offset by additional business travelers buying their most expensive tickets?
Originally Posted by ClueByFour
Further, you now have two sets of expectations to meet--joe normal taking the kids to see the mouse once a year, and the poor consultant who is on the road every week. It's two completely different sets of expectations, which require some complexity in the operation to meet.
They don't have to give "poor consultant" everything the legacy carriers give him, but these seemingly little things make WN a non-starter for poor consultant today and that could change, dramatically, if WN addressed them.
#43
Join Date: Apr 2001
Location: Phoenix, AZ
Programs: WN CP
Posts: 6,360
Originally Posted by AZ Travels the World
They don't have to give "poor consultant" everything the legacy carriers give him, but these seemingly little things make WN a non-starter for poor consultant today and that could change, dramatically, if WN addressed them.
#44
FlyerTalk Evangelist
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Originally Posted by curbcrusher
If it ain't broke, don't fix it.
#45
Moderator: American AAdvantage & Marriott Bonvoy
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Originally Posted by curbcrusher
WN seems to be doing very well without tweaking their product for the benefit of the "poor consultant." If it ain't broke, don't fix it.
I just have a hard time believing that either is the case. I think they're leaving money on the table.