Office Max [master thread]
#62
Join Date: Oct 2006
Location: ABQ LAX SNA ITO
Programs: AA AS DL UA US WN Choice Gold, BW Diamond, PClub Plat, HHonnors Gold, Marriott, Carlson Gold
Posts: 224
I doubt that it's intentional. I saw several lines in the html code that mention fixes for some bug number. It's very likely these fixes caused the problem. They make money on these small shipments and with probably 10's of thousands or maybe more orders from GS11 that is a lot of money that could be made by Officemax with very little extra marketing effort.
#64
Suspended
Join Date: Feb 2003
Posts: 8,135
The page one lands on today, containing the code comments you reference, appears to be where visitors are redirected when OMX can't parse (or doesn't recognize) the affiliate parameters passed via the URL.
#65
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,235
Throughout the year, I buy office supplies from officemax.com. I click on the officemax link on this page, http://shopping.usairways.com/en-US/...html#OfficeMax. It always ask me for the DM, my DM shows on the screen and it tells me how miles that I earned for that order. On average, it takes ten (10) days for the mileage credit to show up on my account.
#67
Join Date: Oct 2006
Location: ABQ LAX SNA ITO
Programs: AA AS DL UA US WN Choice Gold, BW Diamond, PClub Plat, HHonnors Gold, Marriott, Carlson Gold
Posts: 224
Its looking like OM is going to be a writeoff this year. I still have a couple of hits needed to get me the 100K miles. If this is not fixed soon I'll just have to spend a few bucks more and go for another partner hit.
#68
Join Date: Nov 2010
Posts: 441
Can't give up yet! I consider this one a potentially free hit, so I can't let it slide without politely escalating the issue at least, as others are, to OM's tech, marketing and/or customer care supervisors. I emailed today, joining the effort.
#69
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
Reply from DM Gold rep
I received this reply from DM today:
It has come to our attention that the pop-up to enter your Dividend
miles number is not working correctly on their page. This has been
reported but may take a day or two to resolve. We are working with our
partner to fix it as quickly as possible. Please try again in a few
days.
It has come to our attention that the pop-up to enter your Dividend
miles number is not working correctly on their page. This has been
reported but may take a day or two to resolve. We are working with our
partner to fix it as quickly as possible. Please try again in a few
days.
#70
Join Date: Nov 2010
Posts: 441
I received this reply from DM today:
It has come to our attention that the pop-up to enter your Dividend
miles number is not working correctly on their page. This has been
reported but may take a day or two to resolve. We are working with our
partner to fix it as quickly as possible. Please try again in a few
days.
It has come to our attention that the pop-up to enter your Dividend
miles number is not working correctly on their page. This has been
reported but may take a day or two to resolve. We are working with our
partner to fix it as quickly as possible. Please try again in a few
days.
#72
Original Poster
Join Date: Sep 2011
Location: Phoenix
Programs: AA, Delta, Continental, US Airways, HHonors, Priority Club, Marriott
Posts: 70
This is the latest email I received from Emily at Office Max:
"I have escalated this issue. If you would like to place your order and then
provide me with the order number and your dividend miles account number I will
be sure to forward it to the correct department within US Airways to ensure you receive your miles."
"I have escalated this issue. If you would like to place your order and then
provide me with the order number and your dividend miles account number I will
be sure to forward it to the correct department within US Airways to ensure you receive your miles."
#73
Join Date: Jan 2008
Location: Brooklyn, NY
Programs: Delta Skymiles (Silver), PriorityClub (Platinum), BA, AA, CO, Hilton Honor, SPG
Posts: 344
I was wondering. next to the Office Max website on USAirways, there is a phone number. Is it possible to call and place an other and provide USAirways # to get credit.. Just a thought, my guess is no.. but who knows?
Just called Office Max .. the answer is NO.. have to go via website
Just called Office Max .. the answer is NO.. have to go via website
Last edited by eddielam; Sep 21, 2011 at 10:43 am Reason: Answer
#74
Join Date: Oct 2006
Location: Okinawa
Posts: 2,608
I was wondering. next to the Office Max website on USAirways, there is a phone number. Is it possible to call and place an other and provide USAirways # to get credit.. Just a thought, my guess is no.. but who knows?
Just called Office Max .. the answer is NO.. have to go via website
Just called Office Max .. the answer is NO.. have to go via website
This is the latest email I received from Emily at Office Max:
"I have escalated this issue. If you would like to place your order and then
provide me with the order number and your dividend miles account number I will
be sure to forward it to the correct department within US Airways to ensure you receive your miles."
"I have escalated this issue. If you would like to place your order and then
provide me with the order number and your dividend miles account number I will
be sure to forward it to the correct department within US Airways to ensure you receive your miles."
#75
Join Date: Nov 2010
Posts: 441
A response from OfficeMax, as others have reported:
"Thank you for your feedback. Our Technical Department is working on this issue. We do apologize for any inconvenience this may cause you. If you have any questions or concerns please do not hesitate to contact us."
I'm ok backing off and waiting now that OM and US are clearly aware of it, and letting them fix, but I'm impatient to order that pen refill; this quill I'm using is about out. Hey, remember longhand writing?
"Thank you for your feedback. Our Technical Department is working on this issue. We do apologize for any inconvenience this may cause you. If you have any questions or concerns please do not hesitate to contact us."
I'm ok backing off and waiting now that OM and US are clearly aware of it, and letting them fix, but I'm impatient to order that pen refill; this quill I'm using is about out. Hey, remember longhand writing?