DM shopping mall [master thread]

Old Dec 9, 2011, 4:15 pm
  #241  
 
Join Date: May 2009
Posts: 1,565
Originally Posted by bryanwallace
they did the same to me with petsmart-post date 12/1 .
its annoying as i requested a manual post for this and got this ineligible one posted.
exactly what happened to me on my husband's account. And then, after wanting evidence of the transaction in order to manually post it, after manually posting it with the wrong transaction date they now want evidence that it was posted with a transaction date of 12/1. Come on guys; you posted it - can't you see what you posted?
Ord Liza is offline  
Old Dec 9, 2011, 8:45 pm
  #242  
 
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,837
its ridiculous- have now been asked for screen shot of my acct with wrong posting date and details of my transaction.
i already gave them the transaction details which made them post it manually.
then they messed up the manual transaction date and are saying to send it all again and have no idea what they posted???
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Old Dec 11, 2011, 3:41 pm
  #243  
 
Join Date: Oct 2009
Location: IAH
Posts: 207
Exact same thing for my wife..last hit and this should give her bonus miles but had to keep sending all sorts of confirmation...don't know what kind of operation they run..
Originally Posted by bryanwallace
its ridiculous- have now been asked for screen shot of my acct with wrong posting date and details of my transaction.
i already gave them the transaction details which made them post it manually.
then they messed up the manual transaction date and are saying to send it all again and have no idea what they posted???
udaykiran82 is offline  
Old Dec 15, 2011, 8:38 am
  #244  
 
Join Date: May 2009
Posts: 1,565
Originally Posted by udaykiran82
Exact same thing for my wife..last hit and this should give her bonus miles but had to keep sending all sorts of confirmation...don't know what kind of operation they run..
Same situation for my husband; his finally posted correctly today. It took more than 2 weeks of back and forth emails.
Ord Liza is offline  
Old Dec 21, 2011, 9:18 pm
  #245  
akp
 
Join Date: Jun 2011
Location: Flyover Territory
Programs: Hilton Diamond
Posts: 687
Date still not corrected!

Originally Posted by akp
I emailed the [email protected] folks this morning because my Petsmart hit done on 11/10 posted this morning (finally!) with an activity date of 12/1.

I provided screenshot of my purchase with a time date stamp so I should be good.

I was impressed that I got a response within the hour that they're escalating it for manual posting!

This is my 20th hit and my only insurance hit is 21st Century so I hope this works.

Anita
It has been two weeks tomorrow since I sent documentation showing that this Petsmart Charity donation posted on the wrong day, and still it is posted 12/1. At least I'll know after tonight's sweep whether I need to keep after them; if 21st Century posts, I can let it go.
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Old Feb 3, 2012, 12:20 pm
  #246  
 
Join Date: Oct 2007
Location: RDU, SEA, YVR
Programs: AA, AC, AGR, AS, BA, CX, DL, UA, WN, all non-elite
Posts: 374
Originally Posted by via amtrak
I made a $15 Barnes and Noble purchase using a gift card. Today 45 miles posted to my account, but also 45 miles were deducted. I don't really care about the 45 miles but instead am interested in whether this counts as a shopping hit. I'm guessing it does count since the +45 miles shows up and don't think the -45 miles would affect the hit, but of course I could be wrong.

I also made an equivalent purchase using a B&N gift card from a family member's DM account and the exact same phenomenon occurred: miles posted and the same amount was deducted. So this doesn't seem to be a one-off event.
Just reporting back that I emailed about this issue at the end of November. They asked for screen shots, which I gave. I didn't hear anything after that, so I sent a follow-up email in mid-January. I just checked today and the miles have been re-posted with the correct original activity date. Also, it looks like the deducted miles caused the miles to not count as a hit as the bonuses for the accounts in question never posted. Hopefully this re-posting of the miles should trigger the hit.
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Old Feb 12, 2012, 10:02 pm
  #247  
 
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,837
Originally Posted by via amtrak
Just reporting back that I emailed about this issue at the end of November. They asked for screen shots, which I gave. I didn't hear anything after that, so I sent a follow-up email in mid-January. I just checked today and the miles have been re-posted with the correct original activity date. Also, it looks like the deducted miles caused the miles to not count as a hit as the bonuses for the accounts in question never posted. Hopefully this re-posting of the miles should trigger the hit.
do you mean you ended up getting the miles despite using a gift card???
bryanwallace is offline  
Old Feb 13, 2012, 1:20 pm
  #248  
 
Join Date: Oct 2007
Location: RDU, SEA, YVR
Programs: AA, AC, AGR, AS, BA, CX, DL, UA, WN, all non-elite
Posts: 374
Originally Posted by bryanwallace
do you mean you ended up getting the miles despite using a gift card???
Yes.
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